@barbshop wrote:Justin, I find your posts to be among the most useful in the forums. However, when it comes to navigating Verizon websites, I have to tell you that there is no consitancy. Very often a sequence of clicks that works one time (or for one person) may not work the next, or for someone else. From time to time I find myself being taken on an endless circular trip which seems to always arrive at yet another login screen. I can't understand why one is not able to login ONCE and then see all of his Verizon related accounts/equipment. Especially those of us with Quad Play and One Bill accounts.
Still, I'm glad to know that the sites seem to work for you. Perhaps one day, I too will reach that promised land where a click takes you to where it says it will.
Thank you for your comment.
And I generally agree, very poorly structured, very poorly implemented, not at all user friendly. But that is why I pretty much bookmark any Verizon site I successfully reach that does what I need. I have found that by doing that I can mostly avoid the issues you describe. Now as to why they work for me, and maybe only for me, I don't know, but they do.
I hope you can reach that promised land soon..... 
__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248
I agree with you 100%. I maintain a website, I have at least some idea how to structure things, and for some reason Verizon's site(s) just don't have a logical strructure, and web pages are too cluttered with ads, graphics, whatever (although using Firefox and Adblock Plus I have managed to cut the clutter down somewhat).
My solution has been, whenever I eventually find the web page that I want or that works, to bookmark that page, or at least the page I started with. For example, I use the following URLs to go mostly directly to the function I want:
MyVerizon (to pay my bill only😞 https://www22.verizon.com/myverizon/
Remote DVR: https://www36.verizon.com/fiostv/web/
Webmail: http://webmail.verizon.com/
Verizon Call Assistant: https://www22.verizon.com/callassistant/
I have a few other rarely accessed sites bookmarked, such as the codes for TV remotes for various devices, etc. And there may be other Verizon sites I occasionally go to, but very rarely, and then I am always searching, searching, searching, trying to find the right place. Very frustrating....
Someone really needs to do an overall restructuring of the Verizon sites (and yeah, I know that will take time and money, but it sure would make things easier)
Just my $.02 worth
__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248
@barbshop wrote:Justin, thanks. Bookmarking is always a good idea. I think more than restructuring is necessary. Some good old fashioned testing would be in order - I mean user testing, not just the programmer/designer making a site do what he knows it can. One of the biggest problems I had (I was in the IT department at Verizon for many years), was trying to convince programmers that we needed to actually "use" a site the way the end user would, and not with the inside knowledge of tricks to get a program to do what we knew it could. I am convinced that the designers of Verizon's sites simply never try to actually "USE" it.
Oh I agree, I certainly did not mean to imply that "user" testing was not required. I worked for IBM and an IBM Business Partner for 35 years, and spent quite a bit of time testing new software, both in development and a system center. One of my great traits is that I apparently have a bulit-in ability to "play dumb" as a user, even though I may know in detail how something is supposed to work (I am great at hitting the wrong key at the right time, or the right key at the wrong time 
). I really can test as if I am not familiar with a product at all. From my experience relatively few people have that ability, but it worked for me, I think I was the most hated tester in the world for those software developers (but I really think I helped them deliver a better product). And a couple of guys I worked with, who also knew the products well, could not test worth a darn because they did not have that ability to ignore what they knew.
I did participate in a very limited website test for Verizon at the site in Irving, TX a couple of years ago, a part of the new MyVerizon. Spent an hour I think going through a part of the proposed website, they recorded everything I did or said. And I can assure you I was pretty brutal, and I think I gave them some pretty good suggestions. But when the stuff became available, I could not see much if anything changed from what I had seen originally. Was very disappointed, by that is life I guess.....
I made the comments about bookmarking because so many customers appear to just go to MyVerizon and try to find or everything from there and get frustrated. I find that to be a big, big waste of time. So I purposely save addresses to my Favorites every time I find a new part of Verizon that I think I will want to get back to (I probably have 15 or 20 Verizon URLs saved). I just think that if other users did that they would be a lot less frustrated.
__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248
@barbshop wrote:Justin, I find your posts to be among the most useful in the forums. However, when it comes to navigating Verizon websites, I have to tell you that there is no consitancy. Very often a sequence of clicks that works one time (or for one person) may not work the next, or for someone else. From time to time I find myself being taken on an endless circular trip which seems to always arrive at yet another login screen. I can't understand why one is not able to login ONCE and then see all of his Verizon related accounts/equipment. Especially those of us with Quad Play and One Bill accounts.
Still, I'm glad to know that the sites seem to work for you. Perhaps one day, I too will reach that promised land where a click takes you to where it says it will.
Thank you for your comment.
And I generally agree, very poorly structured, very poorly implemented, not at all user friendly. But that is why I pretty much bookmark any Verizon site I successfully reach that does what I need. I have found that by doing that I can mostly avoid the issues you describe. Now as to why they work for me, and maybe only for me, I don't know, but they do.
I hope you can reach that promised land soon.....
__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248
Hi,
Never thought I'd be blogging but I see that others also experience challenges with the website. I do most of my transactions online with just about everything so I'd consider myself comfortable with websites. Verizon finally has FiOS available in my area so I was excited to add/change my services. The online deals were great so I decided to go for it. Four days later after 2 phone calls, a chat online, and site feedback, I'm unable to complete this simple task. I follow the link which leads to checking availability for my account/area, which then leads to a message instructing me to try later or call a toll free number. When I try to request assistance via phone, I'm told I can only get the online deal by completing my transaction online (makes sense except the website won't let me). I then get offered a "similar" deal which costs more. Not sure if I should take this as an honest offer to help or a bait-and-switch. I thought my home computers were the problem so I tried other locations to do this. Still, no luck. Xfinity deals are starting to sound tempting.
