To Whom It May Concern:
I rejected the offer below , and I've been waiting for more than 40 minutes to speak to a supervisor. A Verizon phone person named Toni has told me that I can't even cancel my account if I wanted to. She said I would have to wait until Monday. I find it unconscionable that Verizon would treat its customer in such a manner.
The reason for my original phone call was that I saw an advertisement on TV which said new Verizon customers would get a Triple Play Deal of $79 per month, plus a $300 bonus.
After hemming and hawing back and forth with Toni, she offered me the deal below which I refused. Then I said I would like to speak to a supervisor. That was 40 minutes ago, and I'm still on hold (make that 50 minutes now).
It's obvious to me that Toni is playing games with me in the hope that I would hang up and forget about the entire situation. She denies that is the case, but it’s hard to believe two things:
First - A huge company like Verizon not have sufficient supervisors available to deal with customers.
And Secondly - It’s not possible for a customer to cancel their service on a weekend.
As I write this I am still on hold, and if I’m right about Toni, and her intentions, I’ll be on hold until I decided to hang up the phone.
Finally, I had to hang up the phone. I was right. Toni says there are no supervisors available and that I should call back at another time. She could have told me that an hour ago, but she didn’t. So I wasted an hour on the phone and accomplished nothing.
Again, The person who gave me such bad service is named Toni. Her employee number is {edited for privacy}. She says her supervisor is named Joanne. But I'm not sure that person even exists.
A copy of this email will be sent to every Verizon supervisory person I can get the email address for.
A Completely dissatisfied customer
Joe Bruno
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