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I haven’t been able to redeem my $100 gift card for TWO months now. Customer service hasn’t helped.

I am unable to redeem my promotional $100 Visa gift card using the instructions provided in an email sent to me by Verizon or the app or the computer desktop.

Specifically, the redemption link does not lead anywhere (Links just time out and don’t work on every platform). I’ve been talking to customer service since June and every time they give me the number to call billing, the number is out of service. Nothing is working and I haven’t been helped properly. Please tell me how I can redeem my promised $100 Visa gift card. Thanks.

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[Deleted User]

Hi MyProblemYourFi,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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