IP Address Whitelisting - Failure

[Rhye]

[Starting a new thread in case replies to other threads don't receive attention]

Hi,

Echoing many previous posts on this topic, I am unable to successfully whitelist one of my mail servers' IP addresses using the online whitelist functionality.  I have submitted a request using:

http://my.verizon.com/micro/whitelist/RequestForm.aspx?id=isp

and receive the response that the IP will not be whitelisted:

"Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

 No Reverse Hostname associated with your IP address."

The IP address concerned is a static, assigned address, there is a valid reverse DNS entry, and I am not aware of any "spam issues" at all - in fact, a check against some 235 RBLs confirms there is not a problem.

I am unable to reply to the whitelist@verizononline.net address with further information because (ironically) my mail server is blocked!!

Could I ask that this is escalated to someone that can resolve the issue?  I have hosted customers that are currently unable to send to any Verizon-provided address, and I can see no reason why.

Thank you.

[KaLin · Accepted solution]

Please check your original post for instructions on resolving your issue.