Important Changes to Email POP/SMTP

[Boltsfan2029]

Just got two e-mails saying POP and SMTP settings need to be changed to pop.verizon.net and smtp.verizon.net.

I'm paranoid so I looked under "Check Verizon Announcements" in My Verizon and there's nothing there about this.

Scam or legit?

Thanks!

[Justin46]

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@Boltsfan2029 wrote:

Just got two e-mails saying POP and SMTP settings need to be changed to pop.verizon.net and smtp.verizon.net.

I'm paranoid so I looked under "Check Verizon Announcements" in My Verizon and there's nothing there about this.

Scam or legit?

Thanks!

---

You really can't find it there? Gee, I just looked:

And yes, it is legitimate. I changed mine months ago, work fine, and faster.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

[InspectorT1]

Gee, I just looked also. And there is NOTHING under announcements. I am highly suspicious of the email I received today, March 14.

The announcement Justin references is from January - the email is from today.

[Boltsfan2029]

Justin, the notice you posted & highlighted is dated 1/29/2013.

Today, when I received the e-mails, is 3/14/2013.  So, no, I *really* can't find it there. 

[Tygrr]

I looked it up per the instructions in the email, and this announcement is dated 1/29/2013!

So my question to the Admin/Verizon is why are we only getting it via email NOW?

[Justin46]

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@Tygrr wrote:

I looked it up per the instructions in the email, and this announcement is dated 1/29/2013!

So my question to the Admin/Verizon is why are we only getting it via email NOW?

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Verizon rarely rolls out changes to anything all at once, they stage a rollout, or they announce changes in such a way that the changes are made by very few at a time so if there are issues they can see them without affecting the entire customer population.

You are asking for Verizon to respond to your question? Almost certainly isn't going to happen, this is a user-helping-user forum. And your question does not require someone from Verizon to respond anyway IMO, you could have searched here and found multiple threads on this topic telling you it is legitimate, or you could believe what I told you, or you could believe the (only) 1 1/2 month old announcement, or you could just continue obliviously on until one day your email didn't work and then you would complain about that.

I suggest you just make the changes and move on, you will be much happier.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

[Boltsfan2029]

Justin, is it really necessary to be so rude?

[KaLin]

Just a reminder for everyone to be courteous to each other.  😉

[Justin46]

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The notice is there, yes it is 1 1/2 months old; what do you want Verizon to do, post a new message every day? That would be silly IMO. Just because the information in the notice is 1 1/2 months old, it says exactly what is said in the email you just received, why would you or anyone else not believe it? I just don't understand. And I explained why I think verizon stages changes like this, and why the emails/notifications roll out over time and not to everybody at once.

What else is there to say?

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

[ElizabethS]

We have notified Verizon admins that the changes are an issue with some users. Hopefully someone will be able to post an update later this evening.

[InspectorT1]

{please keep your posts courteous}

The email instruction is INCORRECT in many ways - there is NOTHING in the notifications area at the Verizon site; there is little in the forums area other than unfriendly remarks like yours and post-after-post about people having problems; I can't find any "I want to . . . " menu bar; the email in questions says it is sent to{edited for privacy}

All the foregoing is enough to make me, for one, very cautious about following the instructions.

And why on earth would Verizon stage changes like this? There is no legitimate reason to do so, and it certainly is not industry practice.

{please keep your posts courteous}

[lilhighway]

Justin,

there is good reason not to believe emails that come from verizon due to spoofing and spam issues verizon is facing.

[Justin46]

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@lilhighway wrote:

Justin,

there is good reason not to believe emails that come from verizon due to spoofing and spam issues verizon is facing.

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You are certainly correct, Verizon and probably most other large companies are constantly having to deal with phishing issues, and SPAM. But in the case of the specific email regarding changing the email settings, Verizon has provided a specific post on their website regarding the change:

https://my.verizon.com/central/vzc.portal?_nfpb=true&_pageLabel=vzc_help_announcement&id=email_13_01...

So that makes it easy to verify that this specific issue is valid. But any time any of us get an email telling us to change something like email server settings, we should always try to verify the information before making the change.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

[kchen2]

I have a different spin this new awful change.  I have a verizon.net email address but import to Outlook on my computer and iPhone.  Recently I purchased an iPad and set up iCloud.  (All to say, no backups from iPhone... not that I'd back up email there anyway since I have Outlook.)  I changed the settings on my iPhone and iPad as instructed (POP & SMTP) and it erased ALL of my old emails!  All I have now are the 100 most recent emails that my verizon.net email account keeps on line!  I couldn't believe it!!

As you know, Apple isn't great with saving documents/attachments, so I kept them associated with their emails.  All of which are now GONE.  =o(  Going back for years.

Is there possibly any way to recover my emails??  I'm freaked out about changing the settings on my  home computer.  What if it does the same thing.  Then everything is gone.   Help, anyone? 

[djosephs]

I need a genius, please.

My wife got the Verizon message on her iPhone about changing the POP settings. 

However, Verizon didn't say where to change those POP settings.  Or how.  

As far as I know, POP settings may be on my television set or underneath the transmission of my automobile.

Help, please.

Many thanks in advance.

David

[Hmeek]

You go to settings--mail and select your verizon email account, and drill down thru the variious settings, but my advice is don't do it. See my post here: http://forums.verizon.com/t5/Verizon-net-Email/Changing-mail-server-settings-per-Verizon-s-request-c...
For what happened to my iPhone and iPad. ( incoming & sending worked fine but I lost my entire sent mail folder.)

[JiminLR]

I thought Ihad finally found directions but  when I clicked on the link I got

An Unexpected Error has occurred.

• Sorry, your request failed. A notification has been sent to the development team for investigation.

  Exception ID: 59E056EA

  Please click the Back button on your browser.

  Now what?

  Jim

[lilhighway]

hey justin why don't you try the changes?

[Justin46]

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@lilhighway wrote:

hey justin why don't you try the changes?

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Huh? I am using the new servers, have been for weeks, with Windows Live Mail and Thunderbird. And before that, have been using the SSL definitions for maybe a year or so.

So again, huh?

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

[lilhighway]

Justin,

what is the purpose for the email changes?

[Justin46]

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@lilhighway wrote:

Justin,

what is the purpose for the email changes?

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I have no way to know for sure, but my guess is that hopefully Verizon is getting ready to implement IMAP for their email. If that is the reason, I suspect it is just easier for them to do it using a separate server interface than trying to convert the existing setup overnight. But again that is just a guess.

And of course I could be totally wrong.....

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248