My 2-year agreement was due to end at the beginning of June. At the beginning of May I received a letter from Verizon giving me a loyalty reward of 3 free months of HBO, how nice. When I tried to renew my current packages at the beginning of June my cost was going to increase around $30 a month. To keep costs down I downgraded my TV package but at checkout it was losing my loyalty reward of the 3 free months of HBO. Did a live chat with a Verizon rep and was told, yes, I would lose the last 2 months of my 3 month loyalty reward when I renewed. Funny, doesn't sound like a loyalty reward. Went to the local Verizon Experience store and was told the same thing and that they were not allowed to downgrade packages at the store, they could only ungrade. Called a Verizon agent and was told once again that I would lose the loyalty reward when I signed up for a new 2 year agreement. I complained that not only did I have to downgrade my TV package to try and save some money but the reward for staying with Verizon was to lose my "loyalty" reward. The rep was very nice and offered a small discount and as a gesture would also give me a free year of HBO to offset losing the loyalty reward. I thought, wow, this is really cool and signed up on the spot. Come August 9th my HBO was disconnected. Once again, called a Verizon rep, who was nice through the entire process, and come to find out that there is no record of the free 1 year of HBO anywhere and that I had kept the loyalty reward of 3 months of HBO and it had just ended. So I was lied to on 4 separate occasions with one of them actually getting me to sign up for 2 more years! I was offered HBO for half price or I could pay the early termination fee of my contract if I wanted. I'm glad we can be lied to and have no record of it anywhere, it's all in their hands. Thanks Verizon.
