I had two Verizon Accounts at the same address. One for telephone under one name and the other for internet under my name. I was paying for both services, they were just opened independently. We discussed the services at this address and decided to merge for a triple play that was being offered under the telephone account. We dropped Dish and added FIOSTV. I was assured that I would be able to assume ownership of the newly merged account and that I should wait until after the rebate card was received. When I called to assume ownership, I was informed that it would be considered a cancellation and that a new account would have to be established at a new rate. This has been a billing fiasco for me because my services are expensed for work and they won't expense because it is not in my name. A supervisor informed me she was adding my name to the bill and I received 10 bills with a cover page with my name on it but the bill still looks exactly the same. Why is is so difficult to just change the name, I pay the bill. If I stop paying the services would be deactivated for non-payment and my grandmother would be responsible. I am truly frustrated about this entire situation. What can be done to resolve this billing issue?
