I enrolled in Verizon Fios in October 2021 and was
explicitly told by the sales representative that I would be able to
redeem a $200 gift card as a bonus 90 days after enrollment. As
soon as I was eligible, I redeemed the gift card on December
18th, 2021. I was told that the gift card would be delivered in
roughly 30 days. I waited 30 days and then reached out a couple
times in January via the phone to check on the status. A
supervisor said the order got stalled and manually overrode it
and said it would take another month. Now it is February, more
than two months after and I have yet to receive my $200 gift
card via email. All I am asking is that Verizon honor its welcome
bonus. In terms of business ethics, the Verizon representatives
had the audacity to try to upsell me on cellular service when I
haven't even received the owed welcome bonus gift card. The
last time I called last week, the representative said I should get
the gift card this week. The time has passed of course and after
calling five times, I am fed up with the incompetence and lack of
business ethics of Verizon sales and customer service
department. I keep on getting routed around or the rep tells me
"the vendor" has a backlog. I work in business operations and
issuing the $200 Verizon gift card is not difficult and placing
blame on a third-party "vendor" is just a distraction.
I hope the sixth time is the charm Otherwise, I have to file with the BBB and FCC. The case is already "escalated" and I would like to get this resolved please.
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