This has been an ongoing issue for a week.
I'm a verizon customer and have a verizon email account.
I also am webmaster for an online retailer. My customer sends receipts whenever someone places an order on their web site.
This is fine and works for everyone EXCEPT any Verizon email user. I know because I don't get any receipt from them at my own email account.
That said, I've gone through the process to insure that my customer's domain and IP address are NOT blacklisted and I've been told they are not.
I sent a sample email to notspam (as directed) - this did nothing for us.
The ONLY way I can get my own receipt sent to me is if I log into my verizon webmal and change my settings. One of two things will allow the receipts to come through. I can either turn off the spam detcetor or add the domain to my white list.
I can't expect Verizon customers to do this. AND, I think it is very reasonable for any customer of my client to expect to receive a receipt when they make an online purchase.
I have a case number (I think it's a case number):{edited for privacy}
Trying to find any human to talk to and or getting any response to my mails sent to whitelist@verizon.net has proven to be nothing but frustrating.
