IF YOU ARE NOT STUCK WITH THIS FLY BY NIGHT OUTFIT LIKE I AM FOR THE NEXT 20 MONTHS, DON'T SIGN WITH THEM FOR ANY REASON WHATSOEVER. APPARENTLY MY PASSWORD AND SECURITY QUESTION WAS CHANGED AROUND 8:08 THIS MORNING. I DID NOT DO IT, THIS MORNING. WAS ON HOLD FOR OVER AND HOUR AND A HALF FINALLY HUNG UP. CHATTED WITH SOMEONE IN GOD ONLY KNOWS WHAT COUNTRY, WHO'S ENGLISH COMPREHENSION AND RETENTION OF WHAT SINGLE QUESTION SHE WAS BEING ASKED WAS I SHOULD SAY LACK OF COMPREHENSION AND RETENTION WAS SO POOR I FINALLY GOT TIRED OF CHATTING WITH HER AND CALLED THIER MAIN CUSTOMER SERVICE NUMBER, AND AFTER GETTING NO WHERE WITH THAT PERSON WANTED A SUPERVISOR WOULD NOT GET ME ONE, HUNG UP ON HER. CALLED BACK DEMANDING TO SPEAK TO A SUPERVISOR NEVER GOT ONE FROM THOSE 2. A PERSON WHO CALLS ME SAYS SHE IS A SUPERVISOR. CALLED THE PHONE NUMBER ON MY ACCOUNT I GAVE HER WITHOUT HER QUESTIONING MY NAME COMPLETE ADDRESS, ETC., AND SHE STILL WOULD NOT ANSWER THE SIMPLE QUESTION, WHEN WAS MY PASSWORD AND SECURITY QUESTION CHANGED? WAS IT JUST PRIOR TO ME GETTING THE TEXT FROM VERIZON OR AT SOME OTHER TIME. SO NOW I HAVE TO WORRY ABOUT MY CREDIT CARDS AND E CHECKS BEING ACCESSED BECAUSE THESE PEOPLE WREFUSE TO DO THE JOB WE AS CUSTMERS PAY THEM TO DO. THAY COMPLETELY RUINED MY CHRISTMAS. YES THAT IS ONE LAST THING THIS HAPPENED ALL ON SUNDAY MORNING, DECEMBER 25, 2016.
SO WHATEVER YOU DO DO NOT SIGN UP WITH THEM.
Hi jjag31055,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
