On Saturday May 8th I received an e-mail that my $100 card on was on its way however I never received it. In July I spent over two hours on the phone with customer support who verified that I was indeed eligible for the card and I think I was almost to the point where someone was actually going to solve the issue and then I was disconnected. No one ever got back to me.
It's now August and I was never contacted again and I still haven't received a $100 card.
I don't have hours to spend on the phone again. I would just like the issue resolved.
Hi PBlagburn,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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