New email settings don't work

I've been warned 3 times to change my email server settings to pop.verizon.net and stmp.verizon.net.

Each time I do this, my Mac Mail shows I'm not connected to any network. Consequently, I get no mail. What's up wth that?

When I switch it back to the "wrong" setting, it works again.

Related or not: I use a virtual address, and my email stopped forwarding sometime between 6:30 and 7:30pm last night. This has never happened before, in years of using this system.

Additionally, the InHome Assistant does not recognize my Verizon User ID. The Email Assist online tells me how to set up a NEW account, not to fix my current one. Sure would like to get some help...

Accepted answers

JOSEm441

Many have reported similar issues, . Deleteing the existing email acct. then creating it fresh seems to work. You may also need to delete keychain for the old accout settings.

these the new settings:

Server	Current Setting	New Setting	SSL Enabled	Port
POP3 Server	incoming.verizon.net	pop.verizon.net	YES	995
SMTP Server	outgoing.verizon.net	smtp.verizon.net	YES	465

You may have to reinstall Inhome but as many have advised nearly all the features contained in it are available via online.

PS. when you say virtual address do you refer to an alias?

All comments

JOSEm441

Many have reported similar issues, . Deleteing the existing email acct. then creating it fresh seems to work. You may also need to delete keychain for the old accout settings.

these the new settings:

Server	Current Setting	New Setting	SSL Enabled	Port
POP3 Server	incoming.verizon.net	pop.verizon.net	YES	995
SMTP Server	outgoing.verizon.net	smtp.verizon.net	YES	465

You may have to reinstall Inhome but as many have advised nearly all the features contained in it are available via online.

PS. when you say virtual address do you refer to an alias?

mfctur

Jose, I use Windows Live. I attempted setting up an entirely new account through Outlook using the new settings. That did not work either, same error. I was hesitant to delete Windows Live because at least it works with the old settings. I figured that creating a new account through Outlook would serve the same. The new settings just don't work,

LouiseM

Here's what worked for me (I'm on Mac Mail tho):

I couldn't set up a new account "manually" as they showed in the instructions. But I continued along anyway and did all the setting that I *could* do. And it worked! Except now I'm getting everything in duplicate, and I'm afraid to delete the old account 😛 But I will...

LouiseM

Alias email, I didn't know that term! Yes, and when I tested sending one from my gmail, I realized that Verizon had decided my domains were spammers (thanks). I sent in a whitelist request and it was fixed in about an hour. So hurray to that!

LouiseM

Everything is now working for me. It took a second try to get outgoing to work. Thank you Jose!

JOSEm441

LouiseM, I am glad to help, thanks for letting us know.

mfctur Would it be possible to post a screen shot of your live mail and/or the outlook configuration?

Also what version of outlook are you using?

unhapy2733

Like so many others the new email settings do not work for me either. I have made repeated tries to change settings but each time the new settings fail to work. There has been much talk here about different email clients, well I have this "problem" across multiple platforms, forget email clients. If the new settings don't work on a new iPad then, in case anyone was wondering, the problem is with Verizon management. Shame on them for wasting my time and so many others. You see iPads are very simple on the user side, unlike Window and the software running on it. If these new settings don't work with an iPad then the fault is clearly with verizon, either not providing enough information or some other problem they are unaware of. Someone at this company needs to take some responsibility and solve this. Of course you could say email clients are not Verizon's responsibility, you could argue that, but to take away a basic expected service is awfully bad business, IMO.

CameronCat

Stan47 wrote:
Honestly, I am more than a little annoyed with the vaguely threatening tone of this email message. ...

****************

That's two of us, then, and the snarky "third message" part is not true for me; I've only just gotten that one as the first about e-mail settings. 'Course they sent two messages about websites hosted on VZ but I don't have any so that's hard to count as the first two.

Like so many others, I went and changed the settings (Thunderbird 17.0.6) to no good result--nothing worked and I changed it back. But when it didn't work I began to wonder if I'd been scammed by a phony e-mail and came here for info. Glad I did.

I would have hoped that VZ tech staff would have had the courtesy to say "If you're running this, this or that -- do nothing. If you get your e-mail with any of these -- name, name and name -- make these changes." False hopes I guess; customer guidance seems to elude tham.

For myself, I'm going to sit tight until it doesn't work then figure out how to fix it.

Regards to all, and thanks for posting the known info.

Stan47

I have filed the new server and port setting information, after having the changes not-work on three different platforms, with the exception of one Verizon sub-account where they curiously did work.

My plan is to sit tight until things quit working, on the assumption that this is some kind of "rolling" change, and that when the old settings quit working, the new ones will.

But I always have at least a plan B, and my Plan B for this situation is to be able to send and receive Verizon email from mail2web.com, which is a free webmail site that seems to give you access to any email account. I have not tried it with Gmail or the other Google mail accounts that someone helpfully (!) set up on my behalf for some work projects. With those accounts, I have configured them to send a copy of any incoming mail to my main Verizon account.

I can't even remember all the various email addresses that I have, many of them set up for the purpose of sharing Google documents. To check all of them with regularity would eat up half of my day.

Stan M

Baltimore

GeoBuke

I am using an Imac (Maverick OS-X) and Entourage E-Mail.

I received an email that "This is our third attempt to contact you as we noticed that you still have not updated your Email Server settings. We urge you to make changes to all your devices now as Verizon is beginning to implement changes that may cause interruption to your service if you neglect to make the required modifications."

I followed the instruction that have been listed on the board including deleting MAC Keychains, and nothing works. I go back to the old settings and everything works fine. I am at a loss as to what I can do.

Stan47

@GeoBuke wrote:
I am using an Imac (Maverick OS-X) and Entourage E-Mail.
I received an email that "This is our third attempt to contact you as we noticed that you still have not updated your Email Server settings. We urge you to make changes to all your devices now as Verizon is beginning to implement changes that may cause interruption to your service if you neglect to make the required modifications."
I followed the instruction that have been listed on the board including deleting MAC Keychains, and nothing works. I go back to the old settings and everything works fine. I am at a loss as to what I can do.

As you can see, you are in good company here. VZ has not yet provided any clarification.

As I've mentioned earlier, your best plan is to keep the new setting information on hand somewhere, and if your mail quits working at some point in the future, try reconfiguring then. And in the meantime it wouldn't hurt to set up some way to get web access to your Verizon mail, just in case.

GeoBuke

Thank you for the response, I will keep the settings on another mail server. Appreciat your time.

logan81

For those of you who cannot get any of your programs to work with the new setting, I am wondering if you are using the Verizon provided router or a 3rd party router?

logan81

The reason why I ask is because every router has a firewall. The firewall opens ports (such as 995 and 465) for email communication. However I have seen some instances where a router is blocking those ports. Normally with they Verizon provided routers they should keep those ports open by default. It not the most likely scenario, but it seems like we have already gone through the other scenarios. And no it is not a server problem, if it were then nobody would be getting email. I know this thread makes it seems like everyone is having the same problem but actually it is working fine for most people.

Stan47

@logan8 wrote:
The reason why I ask is because every router has a firewall. The firewall opens ports (such as 995 and 465) for email communication. However I have seen some instances where a router is blocking those ports. Normally with they Verizon provided routers they should keep those ports open by default.

That's interesting information that I did not know, and thanks for providing it.

My suspicion is that the problem for me lies elsewhere, since we have four Verizon sub-account addresses running through that router, and the new settings work on one of them, and it's not the primary account name.

That explanation would also be ruled out by the fact that my iOS phone has the same problem.

For the moment, I am not even going to sweat whether the Android tablet works.

It's good to see people here thinking about the problem and throwing out new suggestions. There's an answer out there, somewhere, I'm sure.

Buckaroo3

Ok this is for anyone who is using Eudora and can not get the new settings to work. Go to Tools/Options/getting started and change to the new settings:

mail server (Incomming): change to......pop.verizon.net

SMPT server (Outgoin): change to........smpt.verizon.net

Then go to Tools/Options/Checking mail and find "secure sockets when receiving" and change the value to.........Required, Alternate Port

Now go to Tools/Options/Sending mail and find "secure sockets when sending" and change the value to.........Required, Alternate Port

This has worked for me. I am using Eudora version 6.2

Hope this helps. For those of you not using Eudora I beleive the problem lies with the SSL or secure sockets settings of your paticular Email client. Try changing what you can related to SSL settings or using an alternate port. This does not mean your Email program is bad. It means Verizon has not given us all the required information or they have their servers configured in too narrow a way for this to be a seamless job. I guess they are content to let us figure it out ourselves rather then get their tech.'s involved. If you are using a mobil device and are having troubles then good luck with that. I refuse to own one. I get all the Tech. I need once I get home and open the P.C. I will keep using my flip phone until the top falls off. Yes I am a hard head. I run XP too. Sometimes its best to see where everybody else is going........and then turn around. It works for me.

Cheers,

Dean

Stan47

@Buckaroo wrote:
Ok this is for anyone who is using Eudora and can not get the new settings to work. Go to Tools/Options/getting started and change to the new settings:
<snip>
Cheers,
Dean

Dean, that's encouraging since it means under the worst circumstances I could switch the computers here from Windows Live Mail to Eudora.

Honestly, I have never seen any advantage in Live Mail over what Microsoft had provided with earlier versions of Windows, and I have several friends who absolutely cannot get the "photo album" functioning to work. That's not a problem for me because I do not send emails containing more than one image file.

Regards,

Stan

kornides

@Buckaroo wrote:
Ok this is for anyone who is using Eudora and can not get the new settings to work. Go to Tools/Options/getting started and change to the new settings:
mail server (Incomming): change to......pop.verizon.net
SMPT server (Outgoin): change to........smpt.verizon.net
Then go to Tools/Options/Checking mail and find "secure sockets when receiving" and change the value to.........Required, Alternate Port
Now go to Tools/Options/Sending mail and find "secure sockets when sending" and change the value to.........Required, Alternate Port
This has worked for me. I am using Eudora version 6.2

Cheers,
Dean

I was struggling with this with Eudora 7.1. I'm in the same boat as you, Dean, with about 20 years of archive, sorted into nearly 100 nested folders that I don't want to lose. (next challenge, to see if Eudora will run with Win7 instead of XP-sp3)

Thanks for the tip about the "required, alternate port" option... have made the changes and:

IT WORKS (for today, anyhow). :prances about gleefully:

I didn't have the port settings as an option so I had to drag the "esoteric.epi" file from the extrastuff folder to the main folder... (Thanks to directions from a helpful page at icomex.com -- "Exit Eudora. Look in the Eudora directory for the folder "Extrastuff". In this folder there is a file named esoteric.epi. Drag this file into the main Eudora directory. Restart Eudora then go to the Tools menu, Options, Ports, and change the ports here as needed.") . Then the port change screen appeared at the bottom of the options menu.

rbk

Jeffsangel410

I have been trying to get the settings changed on my IPad2 now since Verizon sent me the 1st notice & haven't had any luck! Every time I try it tells me the settings are wrong, I really don't want to delete the account & start over again but it looks like I don't have much of a choice. I followed the directions online & changed the current settings as they state they should be, what else is there to do? Why after all these years do they have to change things & make things difficult?!

ljaszczak

Do you have to delete the old account? I really hate to because I don't want to lose old emails. So I tried creating a new one but it's rejecting my password. I changed it but it's rejecting the new one as well.

I have a Mac and am using the mail application that goes with that.

Thanks for any help.

Blessed517

I had to revert back to the old settings for Verizon Yahoo! I can now receive and send emails on my iPhone 4 with current iOS settings.

TomH121

I did all of the following a long time ago.

No problems since then

Using iPad 2 iOS 7.0.4 and Outlook 2013 presently

Cleared out my Verizon Inbox of all emails that I did not want to "transfer" to the new account.

inactivated my original ***** Account Name

THEN did exactly what follows.

To set up your Verizon Email in iPad:

From the iPad home screen Tap the Settings app
Select the Mail, Contacts, Calendars tab
Tap on the Add Account... tab
Tap on the Other tab
Tap on the Add Mail Account tab
Depending on the version of your iPad software, the Incoming Mail Server and the Outgoing Mail Server may already be added. However, these settings may need to be changed based on the portal partner you have.
Ensure that pop.verizon.net is listed as the Host Name under the Incoming Mail Server section. If the Incoming Mail Server is not set as pop.verizon.net then simply Tap the field and correct it.
Your Outgoing Mail Server may already be listed as smtp.verizon.net in the SMTP field, however follow along with these next steps, as you will need to make changes in the following screen in order to send email. Also, if you use a Verizon portal partner you will need to modify the Outgoing Mail Server setting as well.
Tap on the SMTP field.
Click on the advanced tab, ensure that Use SSL is ON and Server Port should be set to 995.
Tap on the Primary Server tab (shown here as smtp.verizon.net)
If the Host Name is not smtp.verizon.net you can correct it here by tapping on the Host Name and typing the correct outgoing server information.
Ensure that Use SSL is ON.
Tap on the Server Port field

Enter your Full name in the Name field. This is the name that others will see when you send mail from this account.
Enter your full Verizon email address in the Address field (example: username@verizon.net). If you forgot your username you can retrieve it online
Enter your password in the Password field. This is the password assigned to your Verizon username. If you forgot your password you can retrieve it online
Depending on the version of your iPad software, the Description field may be automatically created with the name Verizon. You can change the description to anything you like.
Tap the Next button on the top of the screen. Your iPad may take a few seconds while it automatically determines your email settings. Please wait for this to finish.

If you are a Verizon Yahoo! Customer then Tap the Host Name field and type in incoming.yahoo.verizon.net as the Host Name

If you are a Verizon Yahoo! Customer then Tap the Host Name field and type in outgoing.yahoo.verizon.net as the Host Name

Enter in 465 as the Server Port.
Ensure that Use SSL is ON.
Tap the Done button on the top of the screen.
Reboot your iPad for the changes to take effect.

ANYTHING THAT IS IN YOUR VZ iNBOX WILL TRANSFER INTO YOUR NEW ACCOUNT.

BTW ALL OF ABOVE WAS FIRST DONE WHEN I WAS RUNNING AN EARLIER VERSION OF iOS AND OUTLOOK 2003

GOOD LUCK WITH YOUR PROJECT.

PLEASE POST WHEN YOUR UP AND RUNNING AGAIN.

73's FOR NOW

Rocky3629

Unable to send or receive messages for the Verizon {edited for privacy} account. The connection to the server has failed.

Server: 'pop.verizon.net'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: POP3
Port: 995
Secure(SSL): Yes
Socket Error: 10060

I am using windows live and I put in the new settings and it was working fine until this morning and this is what I got. I double checked the settings and they are exactly what they told me to put in there. Please help.

groucho8941

The email server appears to be down at least here on the US East Coast this morning (May 21 2015). There is another thread here about the servers being down.