No Email

For the past several days we have been unable to get email on either of our two computers when we sign in using either the Check Email to sign directly into the webmail page or the regular sign in. It does work intermittently. We get the following message instead of the email page:

	The website is unable to display the webpage
HTTP 501/HTTP 505

We can get our email by using the old email webmail sign in page which I had put in my favorites. the link for the old webmail page is:http://webmail.verizon.net/signin/

Accepted answers

Holly1

As of 6:00 AM EST, the logging in to email is fixed, but still the old email page.

Holly

HOORAY!!!!!!!!!!

All comments

jerk1

I'm having the same problem...then I find out that FIOS has removed WSYR TV station....I'm ready to go back to Time Warner!!!

jcavaler

This problem started for me right after Microsoft's "patch Tuesday" for this week.

Two PC's running Windows XP, one of those is IE7 the other is IE8 have the problem.

I am okay on a laptop running Vista and IE9.

Firefox works okay with Verizon email on the XP system.

Sorry - but I have tried a bunch of things but have not resolved it yet.

Holly1

Please see the post from Topdog about the posts on Verizon Ideas page. There are many other posts there concerning this problem. I alerted Topdog to this page privately as we have been discussing this problem. The customer reps are almost unani- mously saying there is no problem. Some even say they have spoken with the Verizon software people, who claim there is no problem. Many of the reps want to take remote control of your computer and change all kinds of settings. They even want us to reset Internet Explorer. We WON"T let them do this and won't do it ourselves. Sometime ago we got the new Verizon Email page. Now we are getting the old one when we are are sometimes able to get into the email page. Until we decide whether to change to Comcast we are signing in for two weeks when we get in,as this is very annoying.

Holly

blcc

Thank you for the link. I was able to check e-mail for the first time in 3 days. I am also getting the same message. s/w verizon rep on the 14th, was informed they were getting a lot of calls regarding this issue. Stated website was down, should be back up within one hour. Obviously incorrect info

blcc

ChellesV

I went into Control Panel, then into Updates and in the list found the four patches that were installed this past week. I then backed out KB2585542 and that worked. I duped it twice with the same results. I run Windows 7 and IE9.

I had the same problem and the same error messages.

ALso, whatever is in this security update, is only affecting Verizon since I also have another email provider and that one had no problems.

hope that helps...

Bearwood

I simply want to echo the post by ChellesV3 regarding Microsoft security update KB2585542. I use Windows XP on one computer and Windows 7 on the other and both use IE9. After installing patch KB2585542, I no longer could access my Verizon homepage or log in to my Verizon account. After uninstalling KB2585542 by a system restore, I regained the ability to access my Verizon homepage and log in to my Verizon account. I have chosen to hide security update KB2585542 for now. Bottom line: if I want to be able to log in to my Verizon FiOS account, the installation of Microsoft security update KB2585542 prevents me from doing so. I don't have any idea what the problem is but I do know that a compatibility issue exists between Verizon.com and the specific Microsoft security update KB2585542.

topdog

Are you getting into the New Message center or the old E mail page. I can get into the old page by using the old sign in page which I kept in my Favorites. I can not access the New Message center anymore and very shortly the old E mail page will be deleted and then I will not get my mail at all.

seadog31

I too am having the same problem with the HTTP 501 & HTTP 505 error codes, I allowed a remote from a tech, and thought he had it fixed, seen the cursor going all over the place and changed a bunch of my settings, became very uncomfortable with the changes he was making, think I will do a restore to 4 days ago, and hopefully that will work, but if the e mail is going away will not help me in the long run, have been a long time verizon customer for wireless and home phone, but this is getting very frustrating with not being able to access my verizon account e mail. I have no problems accessing my other two e mail accounts.

topdog

I have been warned by a very good software person to never let a tech from any cable company mess with my computer settings. Most of these people have little training and you have no way of knowing if you have a competent one. They will eventually get it fixed, or they will lose lots of customers.

I can always get into my mail by going to the forum and signing in there, and then going back to the home page.

KH-OrnEsh1

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

@seadog31 wrote:
I too am having the same problem with the HTTP 501 & HTTP 505 error codes, I allowed a remote from a tech, and thought he had it fixed, seen the cursor going all over the place and changed a bunch of my settings, became very uncomfortable with the changes he was making, think I will do a restore to 4 days ago, and hopefully that will work, but if the e mail is going away will not help me in the long run, have been a long time verizon customer for wireless and home phone, but this is getting very frustrating with not being able to access my verizon account e mail. I have no problems accessing my other two e mail accounts.

WellILLb

I've been having the same trouble with not being able to sign into "My Verizon" home page any way I try since 12 Jan. 2012. I found if I use a search engine for verizon email, I can finally get signed into my Email account, then go to my home page. I called verizon support phone number with no help after be transfered 2 or 3 times, with not being able to understand the last person I was speaking to, they cuoldn't speak English well enough to understand, so I asked for someone who spoke English. This got me nowhere fast, so I just hung up the phone. Tried calling the next day and the automaed system said my problem was fixed & there was a long wait time to speak to anyone. I got feed up & filed a complaint online with the FCC, maybe if everyone who has this problem would contact the FCC, Verizon would fix this issue a lot quicker. Also it would let the government know that we are NOT getting the service we are paying for. Hopefully this cluster ---- will be over soon with Verizon.

KH-OrnEsh1

@WellILLb wrote:
I've been having the same trouble with not being able to sign into "My Verizon" home page any way I try since 12 Jan. 2012. I found if I use a search engine for verizon email, I can finally get signed into my Email account, then go to my home page. I called verizon support phone number with no help after be transfered 2 or 3 times, with not being able to understand the last person I was speaking to, they cuoldn't speak English well enough to understand, so I asked for someone who spoke English. This got me nowhere fast, so I just hung up the phone. Tried calling the next day and the automaed system said my problem was fixed & there was a long wait time to speak to anyone. I got feed up & filed a complaint online with the FCC, maybe if everyone who has this problem would contact the FCC, Verizon would fix this issue a lot quicker. Also it would let the government know that we are NOT getting the service we are paying for. Hopefully this cluster ---- will be over soon with Verizon.

jenawade25

I was getting the HTTP 501/505 error also. Once I deleted that microsoft update I was able to log into the email. The only problem is my computer keeps downloading the update so I keep having to delete it. I hope verizon is working on the problem.

topdog

They told me in an E mail yesterday that it would be fixed on January 20.

Holly1

I was wondering if you like IE9 as I didn't download it as some told me it is so different from IE8. I was told things that are at the top of IE8 are at the bottom of IE9. I would appreciate it if you would briefly describe the differences between the two, IE8 and IE9.

Holly

yaya211

It appears that I have a lot of (unhappy) company. I have the same problem with the HTTP501/505 error and am unable to access my e-mail. I went out on a limb and let a tech control my computer. After trying to resolve the issue, he requested permission to install Mazilla Firefox and I agreed. It is now my browser to access my e-mail. Am I happy? Not entirely. I still want to use IE as my e-mail browser and not an alternative. Verizon owes us an apology for not informing us by phone or on the announcements on our homepage that they have a problem. It is simply rude and I want money removed from my bill for everyday that this problem continues. If I am not satisfied, I will start shopping for another provider.

Holly1

As of 6:00 AM EST, the logging in to email is fixed, but still the old email page.

Holly

HOORAY!!!!!!!!!!