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Not able to pay my bill

I am unable to pay my bills through bill pay. I get emails confirming that I have paid but my account just rolls over the amounts. I have talked to multiple Customer Service and Finance people but the state of confusion still exists. I would pay in person if available because no one seems to be able to fix the problem online after months of trying.

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ElizabethS

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

naed1

Having the same problem here. I tried updating my auto pay info but am having no luck. Have tried online as well as with 2 agents. Thinking Verizon isn't wanting my money.

ElizabethS

Hello naed

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