Outbound Email Delivery Blocked

I am in Iraq and beginning November 1st, my outgoing email through outgoing.verizon.net stopped. The error I receive is "Outbound email deliver from 178.17.63.4 is currently blocked." My search on that phrase led me to the forums where a similar problem had occured with an ISP in South Africa and one in Greece ... however, the solution provide to those two instances is not workable here - our ISP (TIGRISNET) claims to not have an smtp server and recommended that I tell Verizon to lift the block

My trouble ticket to Verizon was answered by "call us" ... and I've received no follow-up from them to my responses.

Since I've been able to email without any problems since I arrived in late June, I suspect that something changed during the rollover from October to November in the Verizon outgoing servers that is causing the issue with the TIGRISNET traffic. I have checked and rechecked my email settings, and am able to receive my verizon email just fine - I am just unable to respond.

I'm using a MacBook Pro with both AppleMail and Thunderbird - both applications receive the same issue with trying to send email. I am able (as you can see) to log onto Verizon.net, and can send/receive email in the webmail application.

Is there anyone who can help?

thanks.

Accepted answers

gdw_baghdad

Okay, I gave up trying to find a solution to the outgoing server issue with Verizon if you're not virtually on the Verizon network when you're trying to send email. The company could have been helpful and told us paying users of the brand name in our email addresses how to effectively use and promote their services while not in our home area.

If anyone else is having a similar issue with sending email with outgoing.verizon.net from a location other than their home network, try Loa Powertools (http://www.loapowertools.com/) - within ten minutes from reading their web site, downloading the application, creating a user account with them, I am sending email using my @verizon.net usernames. Faster than they used to transit outgoing.verizon.net.

If you travel much, you might want to check out this application. I'm running it on a MacBook Pro (less than six months old) using alternatively AppleMail or Thunderbird depending on my mood.

gdw_baghdad

All comments

gdw_baghdad

P.S. Here are the error messages I receive from Thunderbird:

1-The mail server sent an incorrect greeting: Outbound email delivery from 178.17.xx.x is currently blocked.
2-Sending of message failed.
The message could not be sent because the connection to SMTP server outgoing.verizon.net was lost in the middle of the transaction. Try again or contact your network administrator.

Would be nice to hear from a Verizon technician able to diagose the problem and provide a viable solution.

thanks

gdw_baghdad

Problem resolved ... and I want to thank the phantom cyber gremlins of TigrisNet and Verizon for solving whatever the issue happened to be.

As mysteriously as the problem started, this afternoon, Baghdad time, I was once again able to send email through the Verizon outgoing servers.

I knew something had changed when I conducted my twice daily transmit check in Thunderbird, and was prompted to verify my password on the server - that hadn't happened before - so, I typed in my password for that account, and voila! successful email transmission.

I still am very curious to know what happened - what changed - where was the "blockage?"

Thanks to all you who read this thread and commiserated with me, helpless as I to ascertain the problem.

gdw_baghdad

Well, the problem's back ... same error message:

"An error occurred sending mail: The mail server sent an incorrect greeting: Outbound email delivery from 178.17.[xx.x] is currently blocked. 101110."

Since I never heard from Verizon as to whether or not there was a block on the TigrisNet IP, and one TigrisNet Tech said they "reset things" and another said "Verizon removed the block on our IP" - I really do not know a) what caused it in the first place, b) what resolved the issue and now, 3) what's causing it again.

If there are Verizon tech's participating in this forum, could you please check the history on this thread and see if someone can determine what exactly is causing this? It is exceptionally frustrating.

thanks,

Techman28

what is the exact error you are getting when using the outgoing server

Dr_Tom1

I am in Saudi Arabia, using Mozilla Thunderbird. I have four e-mail servers that I constantly query: work and personal. Last night my smtp server access from Verizon was blocked. The error message is: An error occurred sending mail: The mail server sent an incorrect greeting: Outbound email delivery from 'IP Address' is currently blocked. 140829,

I called Verizon the first time, and the service technician called the department that blocks these things, and I was told that it could be Verizon, but it is the middle of the night, so I have to call back in the morning.

I call back in the morning, and I was told that it is definitely not Verizon who is blocking my account. I have troulble believing that. All other accounts work, and incoming Verizon works. The error points to the Verizon SMTP server.

I guess I will call back again and see if I get t third answer.

Dr_Tom1

I should add to my post that I have been working here off and on for six months and the problem just started last evening,

Dr_Tom1

I did call Verizon a thrid time (see my post above), and I taked to a service technician who understood the problem. On my previous call I was told that Verizon was absolutely not rejecting mail at the SMTP server. That assertion was incorrect. Verizon is blocking the mail, but for a valid reason.

I am in a hotel in Saudi Arabia. The IP address for the hotel was blacklisted this week, and Verizon noted the blacklist and blocked sent mail from that IP Address. The Verizon technician provided this site: http://www.mxtoolbox.com/. Click on the Blacklist button and enter your IP address and you can see if your location is blacklisted.

The moral of this story relates to any problem you have with Verizon. If you call many times, you will evnetually get someone who has the knowledge required to address your issue.

Now I am working with hotel to try to resolve the issue.

ElizabethS

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.