We got new boxes a few weeks ago because one of them was pixilating and skipping like mad. After the "upgrade" both boxes had problems on some channels and some channels wouldn't come in at all. I got into an online chat with support. The first guy reset our internet and then said "Oh you aren't responding so I'm closing the chat." Second guy comes on and decides we need a tech to come out. Tech comes out, replaces the splitter and we get the missing channels back. Tech goes away. Guess what, we still have skipping and stuff. And an even better surprise is that my bill went up over $200 with no warning from any of the 3 folks I talked with. I'm sure not having a tech come out again, I'd have to get a freaking loan. #notaverizonfan
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