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Personal Data File Download " HTTP Status 500 – Internal Server Error"

I am having a problem downloading my Verizon Personal Data File to my PC. I keep getting an "HTTP 500 internal server error" message when attempting to download the file. I spent 3 1/2 hours on the phone, transferred to SEVEN different people all of whom didn't seem to know what I was talking about, one supervisor and tonight STILL NO RESOLVE! I just saw a June 2021 post where someone else was having the EXACT SAME PROBLEM and they seemed to give up on getting it resolve!

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[Deleted User]

Hi mschmieds,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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