Port 25 HSI Emailing Issues

I will try to make it simple as I can.

If you are not on a business account, and only if you use another e-mail provider - you must change the port setting for sending e-mail.

This does not apply to any e-mail accounts that you send/recieve with your web browser.

gingerbread

I'm on a residence account, not business.

I apologize, I'm terribly illiterate when it comes to this subject mainly because I don't understand the terms used.....

R U saying I do not need to reconfigure as long as I only use my MSN software to send/receive my email? Is my Verizon with MSN software considered a "web browser?"

Thank you in advance.

@gingerbread wrote:

I'm on a residence account, not business.
I apologize, I'm terribly illiterate when it comes to this subject mainly because I don't understand the terms used.....
R U saying I do not need to reconfigure as long as I only use my MSN software to send/receive my email? Is my Verizon with MSN software considered a "web browser?"
Thank you in advance.

You are using a web browser to access a web server, in this case with message boards/forums.

The URL starts with HTTP to read/post on this forum.

A web browser using a URL to read e-mail can start with HTTP or HTTPs.

If you HTTP or HTTPS to send or receive e-mail, the port blocking does not apply to you.

Does thaty answer your question, yet?

floplot

I am also confused with the port 25 change.I use outlook express and I use my verizon email address. I had changed the outgoing email port to port 587 when the notices first started coming out. It had been working fine. Today, I couldn't send out emails. I kept getting errors about my email was spam. Even the test emails to myself were stopped as spam and all it said was test. I called Verizon and the tech had me change the port back to 25 and now it works again..Another problem with using port 587 for email is now my antivirus program won't scan the emails because it isn't port 25 after I change it back to 587. They just came out with the 2010 version and it still will only scan port 25 for emails.

KJ1

I use Outlook Express and Hot Mail via MSN. When Verizon reconfigured my Outlook Express 6 two weeks ago to accommodate the Port 25 issue I discovered a problem. When I delete messages in Outlook Express, they are no longer automatically being deleted on the MSN Hot Mail server. Verizon already checked all the options in Outlook Express (we have been on the phone off & on all day today). Does anyone have this problem or know what is going wrong. They say it is a software issue, but everything was fine until they "fixed" me two weeks ago. I don't want to have to go to the server and re-delete these messages, but I do want the others to live there also. I think it is a communication problem. Any suggestions??? Thanks so much to any one brilliant or knowledgeable enough to help me.

In OE, go to Tools -> Accounts.

Select your account, then go to Advanced.

Be sure that leave copy of mail on server is not checked.

Then, you need to go into your Hotmail account.

Any messages that you want to save, move them away from the inbox.

All other message, delete them.

For now on all messages will be downloaded, not left on the server.

---

Or if leave copy of mail on server is checked, you could also..

Select remove from server when deleted from "Deleted items".

There is another option, that will keep the mail on the server for a certain number of days. By default, unless you change it, 5 days.

Good luck.

KJ1

Thanks for the response. I do want to leave my undeleted messages on the server so I can follow up away from home too. I do have all the correct boxes checked. Today at Staples, a technician told me it was because Verizon set me up using the pop 3 server instead of one of the other ones....which apparently I had before this port 25 issue. He said the pop 3 doesn't allow my computer to send back the delete command to the server when I delete messages in Outlook Express. I feel this is probably true because everything else is set up correctly. Any thoughts? It does seem like a communication issue, but I am surprised no one at Verizon knows about this. Thanks so much!

If you were using a IMAP server, before verizon made these changes, change the mail client to connect to your IMAP mail server.

KJ1

Well....I finally figured this thing out today and then I reached some one at MSN who knew his stuff and agreed. Before the Port 25 reconfigure I was on a HTTP server which allowed for syncing of the e-mail accounts. Now they put me on a POP3 server which will not allow the hotmail to mirror what I delete in Outlook Express. See I know it was a communication issue.....it just took three days and numerous telephone calls to tech support. Problem was I had to figure it out myself. Just in case anyone else has this problem.....nothing we can do about it. Just delete at both locations, or delete in hotmail before down loading to Outlook Express.

cooker562

Received notification about port 25 change, but I'm confused. I have a verizon.net address, but use Outlook to receive and send email. Do I need to change? I'm a residential customer. Another forum topic mentioned less tech-savvy people, I'm one of them. Please help. Thanks.

If you are using only your verizon.net address, then the change does not apply to you. It is only if you are using a 3rd party email address that you need to worry.

djarum

Verizon doesn't say this anywhere, but is it safe to say that this change is only for mail sent via SMTP, and my account that uses an MS Exchange server to send is not changed?

I think a little more technical clarity would go a long way toward limiting their support spending.

seasong

I have a verizon.net email account (that I rarely use). I do, however, use my hotmail accounts all the time. Do I have to change? The email said if you use Outlook Express, you will have to change the port. Stupid question, I know, but how do I know if I'm using Outlook? I just go to msn and access my hotmail accounts.

A friend who uses his verizon.net email is suddenly not able to send anything to my hotmail accounts - it keeps bouncing back. Is this related to the Port 25 issue? I can send from hotmail to his Verizon, but he can't send from his Verizon to my hotmail.

jmw1950

There are two kinds of mail so to speak. Outlook/Outlook Express and most other email clients use something called POP3, which initiates the send of mail by sending a request for service to port 25 on a SMTP server such as outgoing.verizon.net.

What Verizon is doing is blocking off network access to port 25. In other words if you are going to send mail from Outlook/Outlook Express, Eudora, or a similar email client, you are going to have to send it via a Verizon SMTP server, even if you have other email accounts that are NOT on Verizon. This only impacts the sending of email. You can still receive email from any POP3 server you have legitimate access too. So if you have for example an email account at work, you can still receive email from that POP3 server. However if you want to send email, and you are a Verizon residential customer (off network port 25 access is not blocked for commercial customers), you are going to have to specify a Verizon smtp server instead of the smtp server in your workplace, and your outgoing email will have to be sent through a Verizon smtp server, even if the email address isn't a Verizon email address.

The other type of email does not use POP3, and is often referred to as 'web mail'. Hotmail is a good example of a web based email system. It doesn't utilize an SMTP server, so there is no need to access port 25. (Verizon also supports the use of web mail, just log on to www.verizon.net). Webmail is not impacted by this change at all, so your hotmail email accounts will see no change in how you send or receive mail.

Hope that is helpful

jimw1950 seems to have summed up the port 25 change pretty clearly, so unless you have more questions I'll leave that alone.

The verizon.net mail being blocked going to your hotmail account is completely unrelated to the port 25 change. Microsoft is blocking all verizon.net email right now. I have a post about this and the steps to take to report it to Microsoft here.

sjpiro

All of a sudden I cannot send any email through my MS Outlook. How do I set up the Verizon SMTP server to get my mail working again.

Thanks for any help.

floplot

I thought this thread was about port 25 switch, but I see now it's about Verizon being blocked by Windows LIve Hotmail. I just made my own post about this problem. This is affecting Qwest DSL also because they use windows live hotmail and also live.com.... I have a friend who has a q.com email address and that gets bounced back as well as his live.com email address. At the live hotmail site, all i have seen is blame being thrown back and forth to Verizon and Hotmail.

Sjpiro,

Go to this page: http://www.verizon.net/port25 - This page contains more information about who is affected and links to step-by-step walkthroughs of how to change your client settings.

Correct, as long that MS Exchange server does not use port 25 as listening port.

I have used Verizon residential DSL service for years. Until the last year, I've been fairly satisfied with their tech support, though it could be better.

Well, I don't know where I was supposed to get notified about not using port 25 any longer. All I knew was my outgoing email stopped working.

I use a third party email and mail servers and have for years. The email I have always used is assocciated with my domain name, which is hosted at the same place that has the mail servers I've been using. I checked with that ISP and he assured me he was not blocking port 25. Not knowing about the changes, I called Verizon tech support - numerous times. They insisted they were not blocking the 3rd party mail servers on port 25. After many frustrating calls, I finally found on the Verizon site about needing to change to port 587. Duhhh. Way to go tech support.

To my unhappiness, they only support Outlook Express, which I don't like. I use Thunderbird mail. So, I called up to get support on setting up Outlook Express with the correct settings since it seemed I had no choice. In the end, I was forced to use an @verizon.net email address for BOTH incoming and outgoing email. Not only that, the reply-to address could not be set to the email address associated with my domain name. As far as tech support has told me, there is no longer a way to use 3rd party email addresses. Steaming more by the minute!

I'm outraged over this and want to change my DSL provider as soon as possible. [edit]

I've had it with Verizon. Not only that, none of the techs were in the US, all had accents, meaning I had to ask what they were saying over and over again.

bki1017

I am writing with the utmost frustration with Verizon. My husband, a 25 year IT veteran has now spent 6 hours on the phone with Verizon technical staff to attempt a remedy to this problem....but to no avail. My company uses a third party mail server, and port 25 is my only option.

Thus far, we have been disconnected three times, spent lengthy hours on the phone with technical experts who speak little or broken English, given 20 or 30 different reasons why this process does not work. Then, they informed us we will have to 'pay for technical support' because this is past their level of expertise. Well, the problem is one Verizon created, so it's really simple - JUST FIX IT!!

{please keep your posts courteous}- none of which will admit to the blocking of port 25 until my husband brings it up. My number one priority is to seek out another internet provider ASAP. This is the most appalling customer service fiasco I have ever experienced.

I'm sure there are millions of people who use email addresses that are associated with their domain name. So, Verizon is basically making a decision to no longer serve those people. Does not sound like a wise management decision to me. I understand your frustration. Wish there was a way to communicate our findings with each other. They edited out my question as to whether someone knows an ISP who allows 3rd party email.

@SagCynthia wrote:
@To my unhappiness, they only support Outlook Express, which I don't like. I use Thunderbird mail. So, I called up to get support on setting up Outlook Express with the correct settings since it seemed I had no choice. In the end, I was forced to use an @verizon.net email address for BOTH incoming and outgoing email. Not only that, the reply-to address could not be set to the email address associated with my domain name. As far as tech support has told me, there is no longer a way to use 3rd party email addresses. Steaming more by the minute!

Have you visited http://www.verizon.net/port25 yet? There are links on that page for how to configure clients for the change, including Thunderbird. The direct link to the Thunderbird configuration page is here. Where it says to use your Verizon information, you should be putting in your 3rd party authentication information if you are using their outgoing server.

When you say that the reply to address could not be set to your 3rd party address, why is that? Was it causing an error? Did the agent just not know how to configure it?

It is possible that you need to be using a port other than 587, depending on your email provider's setup. (For instance, Gmail users need to use Port 665 and check the box, “This server requires a secure connection (SSL).”) 587 is the default "other" SMTP port and works for the majority of providers. Verizon is only blocking port 25 though, so if your 3rd party provider has another port to use, you might try that.

Hope this helps. If not, feel free to ask questions!

darbeeny1

I am wondering if this Port 25 issue is also stopping me from accessing hotmail via outlook using the outlook connector. ON Sept 1st MS stopped allowing outlook to get email directly from hotmail accounts and you had to install and run a MS program called Outlook Connector. It works VERY rarely from home almost like a specific port is blocked most of the time. In fact i tested my ports (I have VZ DSL) and found that a number of ports were blocked and some number of them changed with each test. That behavior is not unusal (you an see https://www.grc.com/x/ne.dll?bh0bkyd2) which runs the test and explains the issue.

Anyone seen this problem with Outlook connector?

PS: It happens on 2 different PC's in my house. It works from my office on my portable. I also put my PC in the DMZ and turned off all virus & firewall programs to test this all.

@somegirl wrote:
Have you visited http://www.verizon.net/port25 yet? There are links on that page for how to configure clients for the change, including Thunderbird. The direct link to the Thunderbird configuration page is here. Where it says to use your Verizon information, you should be putting in your 3rd party authentication information if you are using their outgoing server.
When you say that the reply to address could not be set to your 3rd party address, why is that? Was it causing an error? Did the agent just not know how to configure it?
It is possible that you need to be using a port other than 587, depending on your email provider's setup. (For instance, Gmail users need to use Port 665 and check the box, “This server requires a secure connection (SSL).”) 587 is the default "other" SMTP port and works for the majority of providers. Verizon is only blocking port 25 though, so if your 3rd party provider has another port to use, you might try that.
Hope this helps. If not, feel free to ask questions!

I have visited the links you provided and in no way would Verizon allow the use of third party email address or mail server, even on 587. The emails would always fail if using 3rd party mail servers. Re the reply-to, this was reported back to me from my assistant who got help on the phone from Verizon to set up her email client. The ISP for the 3rd party mail servers has no port requirements. I've already talked to him about that.

What's outrageous is that Verizon techs swore up and down that Verizon was not blocking port 25. If we can turn to them for REAL help, that's a pretty sorry state. Even if they referred one to online information - but they seemed to not even know about the change and it's significance - or care. Just got the canned "I apologize, but Verizon does not support...."

I have checked out those links. The isp whose mail servers I'm using has no special port requirements and is not blocking anything.

The reply to problem happened for my assistant and I'm out of town right now, so I can't answer that one. All i know is Verizon's tech stepped her through these settings.

Without knowing which ISP is providing your email, I cannot further investigate proper settings. As for the reply to address, there is NO reason why this setting shouldn't work, and it seems highly likely that the tech support agent that your assistant was working with simply did not know how to set it up properly. Since pop3 clients aren't *technically* supported by Verizon, most agents don't take the time to learn how to set them up.

TheGuruOne

I have begun to read some of your Port 25 messages

Can someone amongst our peer community possibly assist

We first about a week ago get a Verizon call that we should check Port25 Verizon is trying some stuff to keep out Spam

Then I notice about two days ago, I begin to get some Spam

Then tonight I see a spoof type Spam calling itself the Webmail Team asking for my Logon Information

Does anyone know what is going on here, all was well until about a few days ago

Thanks much

Bob_Robertson

port 25 has always been "blocked" by authentication.... maybe not always, but for the last 7 years, at least...

many ISP's do the same..... AT&T MindSpring BellSouth MSN CableOne NetZero Charter People PC Comcast ATTBI Sprynet Cox Sympatico.ca EarthLink Verio Flashnet MediaOne

BEFORE NOW, you could use your third party email domain to send out over port 25... BUT you had to use verizon's outgoing server and authenticate with a valid verizon username and password

for instance: I have an email addy of xxxxxxxxxx@robertson.com i have verizon DSL, and I use outlook... I use the incoing server of mail.robertson.com on port 110 and for outgoing I use outgoing.verizon.net on port 25 and set authentication to use my verizon username and password....

The above setup allowed me to send email FROM xxxxxxxxxx@robertson.com on a verizon connection, through their server, BEFORE then recent change

NOW... I have to use the outgoing server for robertson.com which is smtp.robertson.com on port 587.. the incoming settings remain the same

Because Verizon will no longer allow sending froma third party domain through their outgong server

(EDITED TO REMOVE FAKE EMAIL ADDY AND MAKE MORE SENSE)

ironfreehorse

"I'm sure there are millions of people who use email addresses that are associated with their domain name."

I would love to find a way to continue using my email address. So far, I have not been successful.

I don't know what to do. I have been without the capability to send out emails since Sept. 16. Nothing is working.

I even resigned myself to using a verizon email address to reply to all messages, but that has quit working also. It worked for a week or so and then suddenly has the same issues. Tech support is hilarious at best, trying to keep a sense of humor about all this. After 6 hours of them monkeying around trying all the same things I had tried, I have given up on using them.

Help! Anyone?

bassgal

I am using Thunderbird for my own domain mail xxx@vinylux.com. Verizon DSL is my ISP. A few days ago I lost the ability to send outgoing e-mails. I *had* been using my domain info for SMTP settings (outgoing vinylux.com, user name xxx) and port 25, but found that I needed to change it to get it to work. Now my SMTP is set to outgoing.verizon.net on port 587 with my Verizon user name. I haven't changed my incoming settings. It is working fine and still shows my domain e-mail as my return address. Hope this helps someone!

thisisnonsense

Tech support at Verizon is outsourced off-shore. I had the pleasure of finding this out on 11-15-09... AND the help consists of reading off cheat sheets. According to Verizon "In 2008, Verizon invested $344 million in training, and employees dedicated 11.7 million hours to training." For off shore outsourcing. Not one of the people I talked to on 11-15 was sounded American, and did sound as if English their not first language, all were heavily eastern accents.

Here's the deal. If you connect to the internet via Verizon, and you run a website where you can receive and send email via the cpanel's horde or squirrel, via a client program such as Eudora or Outlook, VZ has your access to port 25 blocked. You have now been profiled as a spammer in Verizon's eyes.

I have a website with cpanel email. The last email I was able to send a customer regarding account activity was on 10-12-09. I do have other options available to me to respond to customer service, but not for potential customers asking questions before they join. ALL email processed thru the site is subscription only, except for non-member's investigations. I cannot even email my server host with issues regarding the site. (And no, this is not my only method of communication with him) AND this is Verizon only right now. My server host uses a roadrunner group to access the internet, and he can send and receive emails via the site, or any site he hosts just fine. He has email accounts on several sites that he hosts just to make sure everything is copacetic. We have argued this for 4 weeks now. I have uninstalled, reinstalled eudora with reboots inbetween... I try to send an email, time out error 10060. Eudora's trouble shoooting is not up to date on this. With the so called VZ tech's assistance, I changed to port 587 in the eudora options. just a little tick box. Attempted to send an email. Access Denied error 10061.

Port 587 must be opened on the server level, check with your hosting service. And all this is going to do is open port 587 to additional hackers, spammers and trojans and worms. It is a bandaid fix. As soon as all the spammers go to 587... it will start all over again. Unless this port can put a tag on the spam and have the spammer arrested. its not going to stop the spammers, contrary to what VZ wants you to believe.

All a locked door does is keep the honest people out.

Since I use Eudora to collect and send email from my website server… This is issued from Eudora... http://www.ietf.org/rfc/rfc2476.txt

[edited to remove copyrighted text]

Now let me direct your attention to this post at Slashdot…

http://it.slashdot.org/article.pl?sid=09/02/17/1927213
Posted by kdawson on Tue Feb 17, 2009 04:06 PM

{please keep your posts courteous}

I don't have a zombie computer, I don't even use Verizon email, I have never even logged into my Verizon account. But VZ has deemed me a spammer. But its amazing... I still get spam at hotmail, yahoo, gmail... but the only spam I get on my site, is someone attempting to sell me SEO or some off shore dropshipper wanting to partner with me. But those spammers have to go to my site to send a Contact Us email, which then records their IP, which then gets server banned.

The spam I have gotten at my site consists of ip addresses that begin with 119.xxx.xxx.xxx; 221.xxx.xxx.xx and others coming from eastern europe, china, malaysia, and other asia pacific countries, middle east, and africa. (hmmm... I'm in the western US and my server is in Houston. And the last time I checked, Houston was still in America... Does that fit the profile of a spammer?)

And where is the outsourced customer service being sent?

And as soon as the new internet service is connected, its bye bye VZ ISP.

Please google Port 587 for more info on how this can affect the internet use. That is where I got the links I posted here.

[edit] this is part of a registered letter being sent to the CEO of Verizon.

sprcop

I am currently using Outlook Express 6 and neither 25 or 587 work. Now what? Roadrunner?

@sprcop wrote:
I am currently using Outlook Express 6 and neither 25 or 587 work. Now what? Roadrunner?

What settings are you using? What email provider are you trying to configure? What error are you getting? Is the incoming server working correctly?

sprcop

The incoming mail server works. I am trying to connect to a college system. I have already cecked with them and all they could say is that they would look into it. I have tried 587 and that doesn't work. I switched back to the default (Outlook Express 6) which is 25 and that doesn't work. Here's the error:

The connection to the server has failed. Account: 'Sherri', Server: 'smtp.oneonta.edu', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error: 10013, Error Number: 0x800CCC0E

http://helpdesk.oneonta.edu/xoops/modules/smartsection/item.php?itemid=42

@sprcop wrote:
The incoming mail server works. I am trying to connect to a college system. I have already cecked with them and all they could say is that they would look into it. I have tried 587 and that doesn't work. I switched back to the default (Outlook Express 6) which is 25 and that doesn't work. Here's the error:
The connection to the server has failed. Account: 'Sherri', Server: 'smtp.oneonta.edu', Protocol: SMTP, Port: 25, Secure(SSL): Yes, Socket Error: 10013, Error Number: 0x800CCC0E

I did a quick google search and came up with this site, posted in 2005:

I noticed that if you scroll down to the outgoing settings, they have the following paragraph:

** Time Warner Cable customers who use RoadRunner as their Internet Service Provider, will have to use RoadRunner's Outgoing email server. This means that the outgoing mail server name (SMTP) will have to besmtp-server.stny.rr.com. The rest of the email settings will remain the same.

This page far predates the port 25 change with Verizon. It looks like your solution will be to use Verizon's outgoing email server instead of theirs. You will need to set the server to outgoing.verizon.net (or outgoing.yahoo.verizon.net if your Verizon account is linked to Yahoo), and you will need to add your Verizon username an password to the authentication settings for the outgoing server. If you need more specific instructions on how to set this up, let me know.

Hope this helps!

Cool182

I do not use Verizon's email server. I chose to use my own business ISP's .

I just spent 2 days and about 2 hours with Verizon technical support re the recent Verizon policy to block port 25. Tech support does acknowledge that port 25 is block and they continually say that they are unable to UNBLOCK it. The actual tructh is that they refuse to UNBLOCK it. It has been unblocked for the last 2 years that I have had service. So it was UNBLOCKed so therfore they can UNBLOCK IT!!!!!!

Why won't Verizon wake up?????????????????

As my DSL provider, there is the expectation that all 65,535 IP ports are available to me as a paying subscriber. Competitors such as ATT and Earthlink who also summarily block Port 25 are all too happy to provide DSL service to me through Verizon copper wires and unblock Port 25 upon request with no hassles.

Verizon claims that blocking of Port 25 is being done to curtail spam. Organizations such as the Gartner Group show the continued rise of spam with no direct correlation between ISP efforts to curtail spam by blocking Port 25. Although Verizon efforts to minimize spam are applauded, this should not preclude Verizon from honoring legitimate customer requests on a case by case basis, as is done by Verizon competitors..

I was also told that if I upgrade to business DSL they would be happy to unblock port 25. NICE TRY VERIZON FOR TRING TO GET US TO PAY YOU MORE!!!!!!

I will not be subject to additional fees for what Verizon should be de facto providing, nor bait-and-switch practices

like upgrading to "Business Class DSL"

Is my only choice to complain to the FCC and Federal Trade Commission for unfair business practices????

@Cool182 wrote:
Is my only choice to complain to the FCC and Federal Trade Commission for unfair business practices????

Nothing unfair about it. There are multiple solutions listed multiple times in this thread and others that would allow you to continue using your 3rd party email.

Cool182

Thanks for the reply here but none of those solutions allow a cleared port 25. Yes, I have found work arounds as well but this is restrict of trade by a utility that has a bit of a monopoly in my area.