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Problem Setting Up Email POP Account for Email Software

DennisD2
Newbie
‎05-05-2013 07:44 AM

I recently received a message telling me to change my email servers in my email software from incoming.verizon.net to pop.verizon.net and from outgoing.verizon.net to smtp.verizon.net.

I followed the instructions on setting up outlook express with the new server names.

However, I have been unable to connect to the server to retrieve my mail.

The error message is that the server is not responding.

So I did a Ping of pop,verizon net.

It returned the IP address of 206.46.232.132

All four pings returned request timed out.

Is there a problem with this server?

Do I have the wrong server name?

What can I do to get outlook express to retrieve my mail??

Thanks

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tns2
Community Leader
Community Leader
‎05-05-2013 10:33 AM

They look okay to me.  Make sure you have the password authentication to clear password. 

See the guide

https://www22.verizon.com/ForYourHome/VZRepair/vziha/Service.aspx?ihaweb=EmailSetup

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somegirl
Champion - Level 2
‎05-05-2013 07:22 PM

Just to clarify on the pings timing out, a lot of corporate servers have ping responses disabled. Helps keep traffic controlled and helps prevent DoS ping attacks.

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