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Problem with sending mail via Outlook 2010

Greetings.

After coming back from a two week business trip, I discovered for some unknown reason, that I cannot send e-mail using Outlook. I have checked (several times) my settings and all appear to be OK. I am able to receive e-mail just fine but no go with trying to send something. The response that I am getting is that the server is rejecting my login. This is very perplexing because it has worked fine in the past. I am able to log on to the Verizon web mail service just fine.

Does anyone have any thoughts on where I can check to see where something might be amiss?

Thanks in advance,

John

Comments

GaryDoug

I may be way off here, and if I am some members will rush in here to correct me Smiley Wink . Check your port number in the SMTP section of your email client's account. If it's 25, try changing it to 587. I only suggest it because you didn't say which provider you use.

johnsnc

GaryDoug,

I have checked the port settings and it is set to 587. My provider is Verizon.

Thanks,

John

GaryDoug

Here's what I would do:

1. Check the SMTP connection settings including password. SMTP needs to be set for authentication with the same login id/password as the POP section, and set to Not secured/clear text. The SMTP server = outgoing.verizon.net.

2. If nothing works, I would download and install a free client, like Thunderbird. During installation, you can uncheck the box for "Set as default email program" (or something like that). I would use this one simply because it's easy at auto setup, like in picking the correct server names and ports. Then try to send with that. If it works, then you can suspect something in Outlook's setup. If not, maybe a call to Vz is required.

Good luck

planomom

I also have the same exact problem. My Outlook 2010 stopped sending emails on Saturday 9/25. I began contacting Verizon, Norton & Microsoft on 9/26 after my own attempts to troubleshoot failed. Have spent in excess of 50+ hours on the phone with Verizon and Microsoft who only point the finger at each other. I'm stuck in the middle with no solution. I can send email thru Outlook Express 6 just not Outlook 2010. Seems like another MS bug to me, but I don't know how to find it or correct. I'm frustrated to say the least.

Verizon has confirmed that all settings are correct and MS refuses to believe that it might have a problem with 2010. Any suggestions or help. MS also told me today that they have 4 other reported cases of trouble with sending email in 2010 with Verizon customers.

Teresa

GaryDoug

Wow, after Googling "Outlook 2010 problems" I see about a zillion results, and this version is only a couple months old! If I were you, I would use an older version, or another client entirely until MS sorts this one out.

eigersmom

I'm having the same problem with Outlook 2010. Until Sept. 25, I could send and receive email from my Verizon email account. Since 9/25, I haven't been able to send email but could at least receive it. Today I suddenly can no longer receive email from my Verizon account. I've checked all the account settings and everything is in order. What's going on, Verizon??? I've spent an eternity on hold trying to reach a Verizon representative.

johnsnc

Well, I just loaded Outlook 2007 on my laptop and tried to configure it. Unfortunately, I am getting the same result as I am with Outlook 2010.

I must admit, I am at wits end here.

JOhn

somegirl

All,

Where are you located?

If you are in AZ, ID, IL, IN, MI, NV, NC, OH, OR, SC, WA, WV, WI, or some areas in CA that border those states, you may have been switched over to Frontier. In that case, you'd need to use their servers.

(That was the resolution for this thread, figured I'd at least mention it here.)

johnsnc

I am located in Maryland. I have always been a Verizon customer..

John

planomom

I'm in TX and have already verified with Verizon that Frontier has nothing to do with this problem.

MS still researching - still clueless!

Ravi2

I am experiencing the exact same problem. Tried to work with vz online chat help and inhome agent help etc, including deleting and readding the account details in outlook. Nothing solved it. I am still working with that pain. Only thing that I am to do until I figure out the issue hopefully with someone's help as I do not have much hope now, I use the web based VZ emails from netmail.verizon.net and use that to reply or send any email... I do not mind another client, but based on what I read that also did not work for many... Hopefully VZ will work with MS and come with a solution as part of their customer service obligation.. I can receive the email.

Hope this helps. Once again, try to use netmail.verizon.net if you are still having the problems to send email. - Ravi

Ravi2

John, i am also wondering if it yours goes thru the loop of outgoing mail authentication process and does not get past that? Atleast that is what is happening for me and is still doing the same. I also do not understand even if I enter that information of user and password individually, it is not going thru at all. Does this give clue to any one? VZ help persons are not of much help here either..

- Ravi

Ravi2

Hello John and others,

After giving up on fixing the issue myself I spoke with live help desk person on the phone who in turn checked with their advance support group. This is what I found out. Verizon does not support 2010 officially yet. But they are aware of it.

Here is another work around that is working for me. I tested the same with outlook express. It worked outgoing email went thru fine. I have no issue with that one. So, if you care to, you may also want to try and use outlook express until verizon officially resolved this issue. They are not giving any ETA for this problem either.

Thanks

- Ravi

GaryDoug

@Ravi wrote:
Hello John and others,
After giving up on fixing the issue myself I spoke with live help desk person on the phone who in turn checked with their advance support group. This is what I found out. Verizon does not support 2010 officially yet. But they are aware of it.
Here is another work around that is working for me. I tested the same with outlook express. It worked outgoing email went thru fine. I have no issue with that one. So, if you care to, you may also want to try and use outlook express until verizon officially resolved this issue. They are not giving any ETA for this problem either.
Thanks
- Ravi
FYI, Windows Live Mail is just an updated/facelifted version of Outlook Express. If you check behind the (new) mail view window in WLM, you will see the same identical menus as Outlook Express 6. So if you want a newer free version, just download WLM from Microsoft. I am using it after buying a new pc with Win7, which comes with WLM. And I have no problems using it with Verizon email.
Now... I also have Outlook 2010 because it came with Office 2010 Pro that I have, have installed it lately, updated it, and have no problems using it with Verizon service either. I just find it a bit too busy for my taste so I will probably stick with WLM for now.
I would suggest that all who have Outlook 2010 issues provide your system info here so that you can possibly find a common link. Since I can use Outlook 2010 with no problems, here is mine for comparison....
Acer PC with 4gb ram, Win 7 64-bit, Verizon Westell 9100 router, the pc is pretty much unloaded with crap yet as it's new, so not a lot of startup programs. Location, near Tampa, FL.

CarynML

I got a new computer in Dec and I have been trying to configure Outlook 2010 with Verizon ever since. I have been using it with Verizon for years with and earlier version but no matter what I do I can't get it to work. I've tried the Vz In-Home Agent, tried the directions on this blog and several others that I have found on the web with no joy at all. I have a very large amount of files archived in outlook that are a part of the non-profit org that I volunteer for, I can't just lose these or transfer them easily into another email program (that I know of).

There simply HAS to be a fix for this. Help!

Caryn

ZN2

I am using 587 port, but Verizon is blocking my IP address cause I am out of the country. STOP It, it is 21st Century and this is a global economy!

Any advice on how to get around this, please?

Pookjd

I don't know if this is the solution you are looking for but with cablevision you could only send outgoing emai through their server - so I did the same with Verizon. I did change port to 587 for outgoing - but for outgoing mail server I signed up for a verizon email account and just used that "username/password" as my outgoing mail service - leaving all other aspects of my "real" mail account the same. BTW using outlook 2010. (Forgive me the excessive "quotes")

fiddle

HAVE THE SAME PROBLEM with sending mail with outlook express tried everything to no avail;I receive mail, with difficulty able to forward but not send?? keeps on refusing my password ;better off with hotmail or yahoo.

Jbaker28581

I'm getting very tired of dealing with this issue. It started a couple of weeks ago when I was in Hilton Head on Vacation. Changed the SMTP back to 25 and it worked. Then when I arrived back home I discovered no outgoing mail was being sent, was just camping out in the Outbox folder. Worked with Verizon Service Desk for over an hour yesterday to no avail... Now I've tried setting it back to port 587 and still nothing.... There has to be another way to get this to work. I really don't see any other solutions so would appreciate any help or support someone might have.

3mxfans

I found this blog looking for help with the same issues regarding outlook. I have been dealing with it for over a year. It started off very intermittent, I would hit send/reply and it would go but 2 hours later nothing, a while later it would go and then I noticed the gaps were getting longer and turned into days & weeks. I even stopped opening outlook because it was such a pain always popping up with errors. I have been on the phone for hours with Verizon and MS but nothing.

The other day, I tackled the phone help again and of course nothing came of it....but I did notice a couple of things in all of my notes after speaking with these techs.

I was still getting email from one of my sub-accounts on my cell and not through "yahoo" and my setting for the ports were not 995 & 465 but 110 & 587. I also realized in all of the stuff I did with the techs that I have 2 different log in passwords for Verizon and Yahoo. I changed my ports on my desk top to 110 & 587 and used my yahoo password since my incoming & outgoing are: incoming.yahoo.verizon.net & outgoing.yahoo.verizon.net.....and to my surprise I was able to get it work.

I don't know if this is the case for others but I thought I would share.

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