Last month I was working on replacing my lawn. While I ensured to only remove the top layer of grass (1.5"-2"), I inadvertently ended up cutting the fiber line in my yard as it was barely buried (1"-2"). Upon contacting Frontier, they were very cordial and setup a repair for the following week. I realized that the cut would likely fall on my shoulders, so I enquired as to the repair/replacement cost. The agent said I likely wouldn't be charged and if I was to be charged, the tech would discuss it with me. When I pressed the issue, she said worst case $79. I accepted and the line was very quickly replaced, with the tech being very friendly, but departing without any discussion.
When the surveyors came out to bury the line, they realized I was still working and showed me which line to pull to ensure the new one wouldn't get cut again. Unfortunately, they showed me the old cut line, not the new one, and I ended up cutting the freshly placed line just days later - they were about a foot apart. New CSR told me the same thing towards the repair - likely no cost, tech would discuss if there were any fees. Tech was out quickly and this time did a repair vs replacement and the line has not yet been buried.
All was well, until I eecently recieved a statement from CMR Claims Department of OK for 259.99, and I am flabbergasted. If I had known it was going to cost so much, I would have likely gone with a different carrier. Trying to track down additional information has lead to dead ends. Frontier CSR told me it's outside their system and they can't tell me anything about the current statement or the possibility of a future one, while the CMR rep told me there isn't much he can do other than cut the cost in half.
I recognize that I am partially at fault here, but the fees are beyond ridiculous on top of the fact that I was informed I would only be charged if discussed with the technician. Is this standard practice for Frontier? I have been a on time paying customer for what seems like years at this point.
Hi Dealaskan,
If Frontier is your service provider you will need to contact them for the proper way to dispute a bill from CMR for repairs to Frontier equipment.
Woops, I realize that now. They were verizon years ago. Appologies.
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