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Registered with Verizon My Domain and cannot access email

susaninva2
Enthusiast - Level 1
‎07-17-2014 11:31 AM

I have spent the past TWO DAYS trying to get assistance from Verizon customer support.  I have talked with EIGHT different representatives and none of them know how to help me.

Last week I registered my verizon.net email with Verizon Your Domain and paid the $19.95 annual fee to keep my email address.  After receiving a confirmation that my transaction was successful and complete, I proceeded to cancel my Verizon home phone and internet service.  Verizon cancelled my email when they cancelled my phone and internet.

I was told via email from a Verizon Your Domain specialist that I needed Broadband Essentials to keep my email.  I DO NOT NEED INTERNET SERVICE.  I HAVE INTERNET SERVICE.  According to Verizon Your Domain I do not need Verizon internet to keep my email!

If this isn't bad enough, I've been charged TWICE and I still have no email!

Can someone please help me?  I followed the instructions to a T and have spent two hours on the phone with absolutely NO RESOLUTION!

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LawrenceC
Moderator Emeritus
‎07-17-2014 12:30 PM

Hi davidsonx5,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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LawrenceC
Moderator Emeritus
In response to seabeeadp1
‎03-25-2015 08:20 PM

Hi seabeeadp,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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