Hi,
I've been trying to get my security deposit back, after 12 months on hold with Verizon FiOS but looks like there is no way.
I reached out the customer service on the first week of September. After more than 1h on the phone, with at least 10 different agents, a woman was able to help me and identify my deposit. She said that as my debit card is no longer available (bank account closed) they would either send me a check or give as credit into my next month's bill.
Nothing happened, and 7 weeks later, I decided to reach out the 1 800 837 4966 number (or other variations that they've provided such as 877 912 6500). This time I spent close to 2h on the phone, almost 30 different agents, and nothing new, but that this department closes at 4pm. As I started my call 2pm and spent 2h on the phone, for that day it was closed already.
So next day, October 21st, I started early in the morning so I could spend the whole day trying. Luckly the first woman, very polite and willing to help, took note of my phone number and email to check the status and report back.
Unfortunately, all she said is that the refund was initiated on 8/21/2013, and processed overnight, credited back to the customer's credit card in 3 to 5 business days. She said that the card issuer accepted the refund transaction. But how this was accepted by a credit card from a bank account that it's already closed for 10 months?
I asked for a proof of refund, anything to reach out the bank, in case this is true. She said they don't have, only the confirmation it was done.
Now the best part is that how the refund was done on 8/21 if I called Verizon FiOS on September and October and all agents confirmed that the deposit still on my account?
What is the easiest way to get my refund back? No paying my bills and tell them to use my refund as a payment? Sue Verizon FiOS, even though more expensive, I don't want to leave my $250 with this company, I prefer to donate it to charity.
Account #: {edited for privacy}
Customer Identification Code: {edited for privacy}
Thank you
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