Hi Alina28,
Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers. For billing questions, please contact Verizon during normal business hours.
I have had luck with contacting support on Twitter @verizonsupport.
I assume you have tried 1800Verizon?