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Tech support

I can't get into my e-mail. I stupidly thought on-line chat would fix it. I wasn SADLY mistaken. Is there a way to let Verizon know just how HORRIBLY upset I am with this non-service? The chat support person claimed there would be a survey when she essentially hung up on me. There was no survey. I suppose they will e-mail one - to the account I can't access.

Comments

CRobGauth

What is your email issue? (BTW, this will probably be moved to an email forum)

Did you forget your password?

How are you accessing your email (client or webmail)?

Are you getting an error?

TheCrone

Yes, I'm getting a message. It says contact tech support. (I get that message when using webmail. When using my client, I simply get "no response from server.")

No, I didn't "forget" my password as it's saved in my client.

Tech support can't seem to fix it so it appears I have lost the account and all emails. I spend over 1 hour on the phone with them and they called back twice. It's still not fixed.

My question - and I would like to have it answered - when I tried online chat, I was told there would be a survey about the issue. The online chat was closed against my wishes by the rep. I was never given the opportunity to take the survey. My guess is that's because she didn't want anyone to know she spent 2 hours telling me she could only help me recover my password - but she couldn't even do that.

How can I either take the survey or file a complaint about the chat reps? Her solution was to submit a trouble ticket that will be addressed in 2-3 months. Yes, months. By that time my contract will have ended with Verizon. I really don't see a reason to renew at that time. Comcast offers lousy service at a much lower rate.

gs0b

FYI, you're talking to customers here. We might be able to help you, but you'll need to post a few more details. We only know what you tell us. Nothing more, nothing less.

I don't know any way to file a complaint with VZ about a specific rep (chat or phone). If that's all you're interesting in doing, you might want to try calling them and asking.

If you're interested in getting help from other users on your technical issue, post back with some more details. There are a bunch of helpful people lurking here and someone might have a good idea for you.

Enjoy.

TheCrone

I get that this is a FORUM and consists of customers. However - Verizon employees monitor it and should be able to answer simple questions. I was really hoping that, like normal service based companies, a company employee would see that there is a really unhappy customer and try to help.

As far as the log in issue - not sure what more I can say. The only information I have is - Verizon's paid employees who work in tech support cannot explain why I can't get into my email. They assure me it should work - they also say they know it doesn't and they don't know why.

Calling gets me back to the same people who told me that the NORMAL trouble ticket response time is 2-3 months. That means they have "escalated" the issue and will repair it in 2-3 MONTHS. By that time, any e-mails I have received are moot. I cannot wait 2-3 months for my e-mails.

If a Verizon employee sees this - last shot. Get a real human to call me and address this or accept that I will be moving both my home and business accounts away. I know one small home account is nothing. I know my business account is a real loss.

Kaylee5

Anyone ever heard of US iguruz? yesterday i tried to get into Myverizon to view my bill and it was blocked with a message saying that I needed to contact Verizon due to some security thing. I did. The rep told me I a third party had access to my computer and so he needed to bounce to their level 7? or 5? security techs who are a separate COMPANY call US iguruz and they will clear the problem.....a koobface worm. Look up on google. In short, after being told it would take 2 hours to clean, at a cost $350, providing my personal information to a company that is NOT VERIZON, and this morning seeing all my securities undone (McAfee, my computer password, etc), I'm feeling gullible and suspicious. US iguruz FAILED the BBB rating. There is no news about them, no business ratings that I could find. Anyone have any info or insight? I'm ready to just cut Verizon altogether and go through the hassle of setting up an entire new wireless life (new number, new everything)

somegirl

@Kaylee wrote:
Anyone ever heard of US iguruz? yesterday i tried to get into Myverizon to view my bill and it was blocked with a message saying that I needed to contact Verizon due to some security thing. I did. The rep told me I a third party had access to my computer and so he needed to bounce to their level 7? or 5? security techs who are a separate COMPANY call US iguruz and they will clear the problem.....a koobface worm. Look up on google. In short, after being told it would take 2 hours to clean, at a cost $350, providing my personal information to a company that is NOT VERIZON, and this morning seeing all my securities undone (McAfee, my computer password, etc), I'm feeling gullible and suspicious. US iguruz FAILED the BBB rating. There is no news about them, no business ratings that I could find. Anyone have any info or insight? I'm ready to just cut Verizon altogether and go through the hassle of setting up an entire new wireless life (new number, new everything)

That sounds pretty scam-y to me. How did you contact Verizon? By calling 1-800-VERIZON?

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