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Terrible customer service

5 hours. That's how long I waited for a customer service representative to reach out to me. Only to get a call back from an automated system that hung up on me. Not only that, when I called the automated system back, it said that they're closed. This doesn't make much sense since it's only 2:30 in the afternoon on a weekday. And no, it's not a holiday either. I don't understand the point of a call back to be hung up on by an automated system. this is the first and last time I rely on Verizon to actually do something correctly. I'll be switching providers very soon

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[Deleted User]

Hi なんで,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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