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Tree leaning on cable/FIOS wires

Yesterday a tree fell on my street and is currently leaning on the cable and FIOS wires. The cables are sagging pretty badly and when I called Verizon to report it, the foreign tech support told me that its not Verizons problem and the town has to fix it, which is not true.

Verizon owns the cables and should remove the tree. Can someone please reach out to me to have the tree removed?

I am a remote worker and cant wait for the tree to break the cables and cause me trouble.

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[Deleted User]

Hi @brucebdowns

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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