My FIOS service is suddenly down today without any weather or power issues.
I called the customer service number, go through troubleshot with machine agent without success. Finally put on hold for live agent for 2 hours and then the phone got hung and call was ended. Calling again, go through the same steps, put on hold for 2 hours and got hung again. When I called again, the machine told me to call tomorrow.
I setup my cell phone (not verizon) as a hotspot. Login in to my account, went through the same troubleshooting steps. Reset, reboot the Power adapter, can not resolve the problem. The final 3 options: chat, facebook messager, and call. I repeated the same steps at least times without help. I chatted with a sales support human, he refer me to the same technical support page that I have no success.
The time is close to 7pm. no phone calls is accepted anyome, chat is now robot only. I finally re-activated my facebook login, and send message to Verizon Fios. No response for 6 hours now.
it is so frustrated that I need my internet to work from home. But unable to open a service ticket.
Anyone has any good way to get hold of a human support? Thanks in advance!
Hi frustrated777,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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