I am still a customer with verizon. I upgraded my cable boxes and renewed my contract with verizon. I returned the old
ones. I go and check my bill and there is acharge for HD DVR - Unreturned $550.00. Which blew my mind. Are they
serious. What the heck would i do with anoutdated box. I have tried to call verizon but cant get through. I just sit on hold for
2 days now. I have one tracking ups number but cant give it to anybody for them to take this ridiculous charge off my bill. I
talked to the ups store that I took the boxes to. They said verizon should have a way to track since they send the return slip
with your address on it to ship it back. I think they got both boxes and logged them in as one. Even though i see that one
say a Taylor signed for it and remember the other said Brian signed for it (this one i dont have the tracking slip to since i
check and see it was received by verizon).The incompetence is uncalled for. Trying to make me pay because your
employees cant log things in right. They should have a way to track since they send you the returned shipping slip with
your name and address on it.
I will pay my regular bill amount. But i refuse to pay for something that i dont have and the incompetence of tracking thing
by verizon.
