I wanted to take the opportunity to respond to your concerns regarding Verizon Email.
Migration from Classic Webmail to New Message Center
Verizon introduced Verizon Message Center over 12 months ago to Classic Webmail customers by presenting a “Go to New Email Version” link within Classic Webmail. We wanted to give you the opportunity to check it out and become familiar with it before we began migrating customers to it. The customer migration will take place over the course of 2011. Once you have been migrated to Message Center, the Classic View link will be removed. We believe that you will ultimately be much happier with Verizon Message Center.
Verizon Message Center is a more feature rich application than Classic Webmail. It offers the following new features:
3. Customer can change/adjust all their email settings and never leave Message Center
If you uncover issues or bugs, please continue to post them to the Verizon Forum and we will correct them as quickly as possible.
Thank you again for you business!
I agree with the vast majority of posetrs here - the new Message Center is HORRIBLE. I could live with it except for the fact that previously useful functionality has been removed.
For example, I don't like to issue my verizon email address in the From field. I have my own domain name, and if an email is addressed to me at that domain it is automatically forwarded to my verizon account. This isn't a problem when working from home using Thunderbird, as Thunderbird puts whatever email address I have specified in the From field, whether I am composing a new email or replying. However, when working at a client site, if I use a Web browser to access my email, even though I have the desired email address in the ReplyTo field, Webmail still puts my verizon address in the From field. I found a work-around though. I Reply to an email, replacing the intended recipient's emaill address with my ReplyTo address, and when it shows up in my Inbox, I move it to Drafts and edit as new, putting the address it is really meant for into the To field. The From field now has my ReplyTo address, as desired. Yes, a couple of extra steps but it worked.
However, with the new Webmail, apparently I no longer have the option of moving an email from Inbox to Drafts! I just got off a chat session with Support, in which I was told that moving an email from Inbox to Drafts is no longer possible. In addition, I was told there is no way for Support to bring this issue to the attention of Engineering!
So I have 2 questions:
1) Does Verizon hire only complete and utter **bleep** who make decisions to remove simple, useful functionality?
2) What kind of dysfunctional corporate structure prevents Customer Support from reporting customer complaints and issues? Does their role consist entirely of just reading the words "I'm sorry. There is nothing I can do." from a script?
Interesting...the word {word filter avoidance} in my posts was replaced with "**bleep**". Really, now.
Thanks for the company brochure, but how about real answers. This is like the virtual assistant is there to help, if you have the right question. I guess I need to create a yahoo account and start using that for email that works for the people instead of a company.
My only problem with the new Verizon email is in the middle of an email I'm composing I lose the email and get a message that the page I'm on has expired. I lose all information in the email that hasn't been saved to draft. So I must constantly click on save to draft as the auto save to draft is not done that frequently. I have seen on the Email Forum page many complaints but we get the answer you can only be writing an email or on the email page so long or you will be taken off--one employee said for security reasons. Well who in the world is going to break into my house to tamper with my email page. That doesn't make sense and besides this is only a recent occurrence--that is where you are constantly bumped off the page. I also get the message after being bumped off the page that the tab has been recovered,but it doesn't recover the words I've been typing in the email i was writing. It just takes me back to the sign in page. Another person was told by someone on the forum to type their email on Microsoft Works and cut and paste and copy it to the Verizon email compose page. They've got to be kidding!!!! This morning after typing a long email with many names and addresses and losing the email many times and having to start over, I finally went to my gmail account and typed the exact same email and was never bumped off, and I never lost any part of the email. So don't say it's my computer. From now on I will write my emails using gmail.
Holly
Same complaints as Holly. I keep getting the boot when trying to compose an email. It doesn;t seem to like the ENTER key to skip to a new line.
Since when is "reply" an "other action". Why is it gone from the normal line of options like DELETE?
Also, getting complaints when I send emails - although my default is 16pt - that the text is teeny tiny which I see when someone replies to one of my emails.
I was using a link to Classic email for a while, but it doesn't work anymore. Is ANYONE monitoring these complaints? I want the Classic back. PPPPLLLLLEEEEEEEEAAAAAASSSSEEE!!!!
I agree! I would like to see the Classic version back!
@Holly1
"My only problem with the new Verizon email is in the middle of an email I'm composing I lose the email and get a message that the page I'm on has expired."
The greatest irony is that, after composing a reply in another thread, I'd started browsing through the Verizon e-mail forum and found this thread -- and then, AS I WAS READING THE LINE ABOVE, my screen changed all by itself and I was taken to a page that said:
"Your Session has timed out.
You have been automatically signed out due to inactivity. Please sign in again."
I was taken out of the forum completely and had to wend my way back to the right place, let alone having to sign in again in order to compose this reply.
THIS IS RIDICULOUS!!
For security reasons, I don't check the "keep me signed in for 2 weeks," but now I'll have to think about it harder. Verizon, you can sign people out automatically if you want, but why boot them out of the forum entirely? You can notify us, but at least have the courtesy of sending usback to the page we were on.
BTW, doesn't browsing through the forum and clicking on links to threads count as "activity"?
I want the Classic Webmail back to for the reasons enumerated by previous posters. The new WebMail is buggy and the Filters in the Mail Settings section just doesn't work. Verizon, stop the nonsense and give us a choice of using the Classic Webmail. Those customers of yours who want to put up with the totally inadequate new version of webmail would still be free to do so.
I was changed over to the new Webmail unwillingly.
Now I can not find my contact list.
I can not add to or delete contacts.
It used to be right there on my Webmail page, so easy to get to.
The new Message Center does not work on certain devices. From some of the other posts in the community, this list seems to include the Kindle Fire, the iPad, and perhaps some other Android devices. Is it too much to ask to able to swtich back to the Message Center for those effected while the main problem is resolved? 
The problem is going to be resolved, isn't it??? 
I liked the New message center, but after the recent E mail problem (signing in to E mail) I am back on the old E mail. Will the Message center ever come back?
Amazing no one ever gets an answer to this question!!!!!
Holly
Yes its coming back. But they clearly had more than just signon problems with the recent changes to TLS/SSL. So its taking a bit longer for Verizon to fix it.
I have anew Kindle Fire. Please help me arrange to receive my e mail on it
After reading all these post, I really believe that Verizon should keep the classic E mail. It seems to be the one most,if not all, customers want. Sometimes simple is best, and, when you try to add all the bells and whistles, you crreate problems.
Since Verizon haas surely had enough time to correct the problems, they need to either stick with the Classic E mail or pay enough to get programmers who can fix it.
I agree completely. The interface is is fat and bloated, slow to load, slow to respond. I think the same people that did VIOS did this client. Has anyone tried to delete muitlple messages? You can only do two at a time! I'd like to delete the entire interface.
email held hostage then forced to switch to message center. hard to trust a company that does business like this. not given
any choice, then ask for feedback after the fact? without any option to go back. definitely makes an impression about verison.
How the heck do I even find my email??? Verizon you suck!
Between the my homepage issues and the numerous failed email migrations, isn't it time Verizon came clean to customers and admitted how badly it has failed at this project? Calls to support deny anything wrong. Was at a meeting for a local organization this week and every one of us who uses Verizon and has FIOS service is having issues. We all have the same tech experience: total denial and the claim that no one else is having these issues. For a communications corporation they fail miserably at communicating.
Amen to that! What really ticks me off is that Verizon won't give its customers the option to use the original web mail while they try and sort out their problems with the "new" (now not so new) email package. Way to build up a reservoir of customer good will Verizon!
Start a new topic or ask questions in the open forum.
