Verizon Classic Webmail Migration to Verizon Message Center

[Lorena_VZ]

I wanted to take the opportunity to respond to your concerns regarding Verizon Email.

Migration from Classic Webmail to New Message Center

Verizon introduced Verizon Message Center over 12 months ago to Classic Webmail customers by presenting a “Go to New Email Version” link within Classic Webmail. We wanted to give you the opportunity to check it out and become familiar with it before we began migrating customers to it.  The customer migration will take place over the course of 2011. Once you have been migrated to Message Center, the Classic View link will be removed. We believe that you will ultimately be much happier with Verizon Message Center.

Verizon Message Center is a more feature rich application than Classic Webmail. It offers the following new features:

1. Powerful Calendar
   1. Easily create and manage calendars for each of your family members
   2. Import calendars from friends/family
   3. Share your calendar with friends and family
   4. Subscribe to popular sports, holiday calendars
2. Manage all your email accounts within Message Center
   1. PoP or import your non-verizon.net email into Message Center
   2. Filter and/or manage emails from multiple email accounts in your Message Center inbox
   3. Leverage Verizon’s powerful SPAM filters tools, filters and email blocking features to avoid unnecessary email
   4. Easily setup email distribution lists to send emails to contact groups

   3. Customer can change/adjust all their email settings and never leave Message Center

   1. 1. Vacation Reply
      2. Forwarding
      3. SPAM Detector
      4. Signature

If you uncover issues or bugs, please continue to post them to the Verizon Forum and we will correct them as quickly as possible.

Thank you again for you business!

[topdog]

We were on the new E mail and they put us back on the old.  We were not given a choice.  I also wish Verizon would level with their customers and let us all know what is going on with both the new E mail and the new home page.

In our neighborhood many of us switched to Verizon because the service with Comcast was so poor.  Now, I see that many are switching back to Comcast.

I almost yearn for the old AOL days when the speed was slow ,but I rarely had problems with the service.

[Steve_H2]

I wish Verizon would force me back to the old email. A while back I called Verizon customer service repeatedly and begged them to put me back on the old webmail package but they kept saying they couldn't do it. Verizon seems to have lost control over the whole email thing.

[whodo]

Let me add my voice to the overwhelming negative response to your "new" Message Center.  Now that I've been FORCED to endure it, I will do the best I can but it seems to me that "enhancements"  could have been made without jeopardizing the good of the old. 

[bubbabubba1]

Verizon has screwed this up for over a year, perhaps it is time to pay for someone to fix it?

[bullhead2]

I am unable to move email from my inbox to save in my drafts folder. This happened after the migration, so I may be missing something or there is a problem.

[zoomer56]

Verizon

Your new email is TERRIBLE.  I can only count on haveing to restart IE at least 1,2 or 3 times during a simple session.  I have to copy my typed message because it is assured that your bloat web code will freeze.  Delete hardley works as expected.  It is slow.  Many many time before the email list shows a message pops up saying session has expired.  What good are features that crash!!!???

Like talking to a bottomless pit, not even an echo.

disgusted customer

[denverboy20]

In the new Verizon message center, you can't sort emails by size. I am approaching by limit and want to erase the top 30 sized emails.

[Justin46]

---

@denverboy20 wrote:

In the new Verizon message center, you can't sort emails by size. I am approaching by limit and want to erase the top 30 sized emails.

---

Sure you can sort them by size:

It is a little diffcult to get the sort option to appear, as you can see for me it is at the far right edge of the Size header. I think if you just move the mouse pointer around you will find the sensitive spot to sort by size.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

[Traci8]

Can I keep my current email address?

[bullhead2]

I have resolved the isuue by creating a folder that allows me to move email I wish to save into it. It was really an easy fix but thankyou for responding anyway.

[Candace13]

I will  have to no longer use verizon email/yahoo email as the page set-up and font sizes are too difficult for me to read. I have changed the font settings but this does not help. Sorry that you had to stick it to us long term customers 😞

The problems i have are with the font size, page layout, and color scemes. The page is too busy making it difficult to find things and read my email. The changing the color sceme does not help either. 

[somegirl]

---

@Candace1 wrote:

I will  have to no longer use verizon email/yahoo email as the page set-up and font sizes are too difficult for me to read. I have changed the font settings but this does not help. Sorry that you had to stick it to us long term customers 😞

The problems i have are with the font size, page layout, and color scemes. The page is too busy making it difficult to find things and read my email. The changing the color sceme does not help either. 

---

Glasses might help.

Also, you might try increasing the display size within your browser. This can be done by holding CTRL and either scrolling with the mouse wheel or tapping the + key.

[pap3]

I want my old e-mail platform back! I cannot even reply to an e-mail under this new format. It is the worst. Why would Verizon FORCE us to use this. Who is the **bleep** in corporate that made this bonehead decision. Great marketing pal!

[sbritton37]

I recently had a wireless router hooked up and the old copper wires replaced with fiber. I notice that Now when I am reading my emails that the viewing box where I read them is so horizonally Narrow. If the recieved email contains any pictures I can only view them in "slices". I have tried eliminating the inbox, sent, etc. area and this does not help. Appears I have an added tool bar across the top of my screen that wasn't there before: File Edit View Favorites etc.  I already have this feature in the far upper right hand corner of my screen using the 'home, favorites and tools ICONS', I don't need this featre duplicated on my screen using a tool bar and taking up more space. Solutions Please?  Thank you.

[sawtooth2]

this day 3-14-13- On my e-mail  page I have no Folders & cannot send new e-mails to any folder. WHAT IS GOING ON??

[lilhighway]

i would just like to know if verizon tech support both phone and online  cannot find the right dept to esculate the problem too how is the forum users gonna figure this out.

[glnzglnz]

Might not be 100% related to the "upgrade" issues above, but on the browser on my company-issued blackberry 9930 bold, when I go to m.verizon.net to see my personal home verizon.net email, the following Vz web pages are broken and no longer reliable.

I can get to my Inbox and read my personal Verizon.net email about 75% of the time, but I cannot Reply or Send - that fails 99% of the time.

Note that this is about using the browser on a company-issued blackberry 9930 to go to my personal home verizon.net emails, which I do NOT want to download onto my company-issued blackberry.

Thoughts?  Thanks.

[Dickril]

Can't apply multi contacts to my emails

[rt105]

My e-mail no longer shows unread e-mail as bold.  This only happens on my home computer.  The e-mail help did not seem to cover this topic.  I would appreciate any suggestions to change back to my original format. RT105

[awarhol]

Why is it that I can no longer access trash or personal folders for saved emails???  This version is horrible...

[Dennis1716]

Suddenly, for no reason, the left hand side of my e-mail screen containing "Compose" , all my folders, etc. has completely disappeared.  I cannot seem to get it back.  My view is blank on that side.  I can still view my incoming e-mails and reply to them.  Please HELP!  Thank you!