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Verizon Email Servers not being able to send/receive email through pop servers question

It would really be nice if Verizon would address the email issues on their Announcements page

(https://www.verizon.com/support/consumer/announcements?CMP=DMC-CVZ_ZZ_ZZ_Z_DO_N_X00360)

But nothing...

I have read countless posts on the forums regarding not being able to send/receive email through pop servers. It's ridiculous that we have to log into netmail.verizon.net just to get email! And the problem seems to be getting worse for me.

Two weeks ago my husband commented that his verizon email was not downloading on his iPhone (via the email app) while at work on his cellular data. As soon as he came home and was on wifi, it downloaded. That's when I looked at the forums here saw that people were having email problems.
I tested it out on my iPhone and the same thing happened. When on the cell phone's data it won't download, says my user name and password is not correct. Then as soon as I connect back to wifi it works. Really, really strange.
I conacted Verizon support. Took me half an hour to explain the above so the person actually understood my problem - she said, they were having problems and would be resolved in two days. It's been over a week.
My popmail still worked via live.com, but yesterday that stopped working too. So, now the only way to get email is via computer on netmail.verizon.net.

Not a happy customer!

Comments

reyahtbot

Worse than worse. I'm surprised you can even get to your Verizon email via netmail/webmail.verizon.net. The first time I logged in late last week they forced me to AOL (same email address), but my spam which was outrageous before now tripled so I killed my AOL (@verizon.net) email account all together.

Unfortunately, I was forwarding my @verizon.net emails to my Gmail account becuase at least Google knows how to catch spam and put it in it's place.

The problem now is. I no longer have an @verzion.net email account on AOL, OR at Verzion, and I can no longer access it or several sub-accounts that I have using the normal verizon.net login.

BUT, I'm still joyfully getting my @verzion.net emails forwarded to me.

Uhggg!, I killed the account and can no longer access it so it looks like I'm stuck getting Verizon emails for life unless I can get someone at VZ to fix it.

I pretty much know that this will be impossible because I still get emails set to my very, very, very old @gte.net email account that Verizon had no clue about how or why, but mysteriously knew about it and all of my sub-accounts when they forced me to **bleep**, Oooops, I mean AOL.

Not a happy customer. I can only imagine how much more fun this will get shortly when Frontier takes over.

ajaffrey

Thankfully in Virginia we haven't been pushed to AOL email. That sounds like a nightmare.

I just spent at least an hour on the phone with Verizon support and it's ridiculous. They say that it's a problem with my phone's settings and I need to turn on the setting to be able to download email while on cellular data. I told them it is turned on, that it's a global setting and in fact, I have five other email addresses (live, msn, google) that download on cellular. It's only verizon that doesn't.

Then he said that it's my email settings on Verizon. So I ask them, why then does it work on wifi and not cellular, does it need different settings? He says no. So then I ask, why do you need to check my settings?

He is so confused and keeps putting me on hold.

No resolution. I asked for someone higher up to talk to - preferably support in America. I got the guy's manager. The manager made me repeat my problems to him again. He said it was my settings just like the other guy told me. I asked him why my popmail downloads via outlook.com one day, and the next, it doesn't. I asked him why my mail downloads on my iPhone app on wifi but not on cellular data. He had no explanation and insisted that it was my settings. I asked him to check into the server issues that have been reported here on the forums (and also to me via Verizon's computer chat - that said it would be resovled by 2/15). He came back and reported to me that, yes, Verizon had email issues but that they have all been resolved and that I shouldn't have a problem.

I then asked him to report my issues to someone higher up. He said he would and we ended the call.

Why do all my Verizon support issues have to be so frustrating?

ajaffrey

I got my phone email to download via cellular data by changing the security settings - removed the "Use SSL" on the advanced incoming pop.verizon.net settings. Then my phone verified the settings and in the process, it changed my port to 110. Now email will download not only on wifi, but also on cellular data.

I tried that for my outlook.com pop mail settings and it didn't work.

masterblaster1

Another unhappy customer here as well. My Android phone will not send or receive emails over cell connection either. Changing SSL setting did not work for me.

Asweens

I am getting so tired of it. I can't do my job! And the worse thing is that Verizon feels no responsibility for providing email access as part of our account. Horrible company and business. It is such a hassle to change. I wish I had a gmail account from the start, then we could switch everything away from Verizon. They are our biggest bill each month and biggest source of stress!!

cnblambert

Here in Northern Virginia it does not recognize username/password on either pop.verizon.net nor smtp.verizon.net.

Getting an error message of "internal server error"

This started about an hour ago.

ajaffrey

yep, that's where I am

JrzyGrl59

I am hgavinng the same problem today. I am on my wifi though at home. I get a 'verizon replied there is an internal server error" whenever I try to access mail through my iPhone or my Thunderbird mail program. It was working fine up until about an hour ago. I can log in fine through webmail but the last emails showing as received were over an hour ago so I cannot tell whether or not I received more in the mean time

markiwright@verizon.net

Add me to list of Northern Virginia customers with these problems that happen what seems every other week.

Does not matter of its via Outlook on PC, an IPhone or Android phone/tablet it works for weeks then will not authenticate.

VERY ANOYING!!!!!

eljefe2

Same problem here on Long Island this morning, using Windows Live Mail, iPhone 6s, or Mac email client.

Bolt

Same problem here (Bethesda, MD) -- not accepting password on Thunderbird (or only rarely), send and receive. Confirmed same authentication problem with Verizon email servers on my iPod Touch. This has been a recurring problem over the past month or so on a few occasions. Verizon needs to get its act together. Email reliability is not negotiable.

EJR21

Same problem here (DFW area TX) -- server error reported by AquaMail for verizon.net account on send and receive startede again this morning about 9:00 AM CST. But, I can access via verizon webmail with same credentials. And Aquamail is procesing gmail account just fine. So again the mysterious Verizon email server error. At least I now know not to bother changing around passwords to try to fix the problem. This has been a recurring problem over the past 2-3 months or so on a few occasions. I quote the last poster who said it well "Verizon needs to get its act together. Email reliability is not negotiable."

ajaffrey

I have a DM conversation going with Verizon Support on Twitter - I updated them with my new problem. Their reply was "We are currently showing no outages in our system."

JGPhoto

Did you ever get your issue resolved? I am on Consumer Cellular and I have never gotten Verizon email to work when only on the network and away from wifi. Works fine on wifi but on the network it says the Verizon servers are not responding. I get iCloud messages just fine. I worked around it for awhile with an AOL app but now that isn't working on the network either. I get a message that says I've lost internet connectivity. I've torn my hair out talking for hours with Consumer Cellular (they blame Verizon), Verizon (they blame Consumer Cellular), and Apple (they blame everyone else). I'm so frustrated. This can't be hard, especially if others have the problem.

Mimitreats

Can not get E/ Mail

[Deleted User]

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