Child Item

Site Totals

61363 Questions Answered 267 Categories

Verizon Email Servers

Don't seem to be working. I get sporadic emails and friends have told me they have received mail failures because the Verizon email server cannot be found.

I have sent numerous tests from a yahoo account and included 4 different verizon email addresses in the same email. I also included an aol email account. The AOL account always received the email.

The Verizon accounts were unreliable. Sometimes 1 or more of the Verizon email accounts would receive the email. Other times it would be a different set of Verizon emails which would receive the email.

This is very frustrating because I don't know if I am being sent emails and not receiving them. I only know of the problem because 1 friend received the failure email a day or two after sending me an email and called me.

I've been doing my own tests for 3 days now and contacted the verizon support twice with no resolution.

Verizon needs to get on the ball and act on this problem.

Comments

JDoe5

There have been several complaints associated with Yahoo email sent to Verizon accounts. Yet I have sent dozens of test emails from my Yahoo account and they all get through within seconds of their being sent.

I wouldn't ascribe blame soley on Verizon. It could very well be a Yahoo problem. As of yet, I haven't been able to reproduce the problem.

pbrpnj

My yahoo emails get through to aol every time, but it is not the same with the Verizon accounts.

There are also times where my emails show a timestamp 5 hours in the future and other times with the correct time.

The Verizon technical support continues to believe it is my email client (Outlook Express) causing the issue and they connect to my computer and begin to change settings that have nothing to do with the issue reported.

I explained to them the emails are not arriving at the Verizon.net email portal which has nothing to do with my email client. They told me that if they are not able to connect to my computer, then the ticket cannot be advanced to the next level of service.

Writing on this forum was a way to get the attention of a Verizon tech who can remedy the problem or other users who are having a similar problem.

JDoe5

Verizon techs don't even have access to this forum on the Vz Intranet.

I sent a test message whose content and subject consisted of nothing more than the word; lippy

It was sent but was not received. I went into my Yahoo "sent" folder and forwarded the "lippy" email and changed the subject to lippy test (Fw: Lippy test) and that was received.

That's the first time an email was not received in close to 3 dozen test messages. Additional tests afterwards, including nothing more than the word; lippy were all received.

BTW: I would never let a Verizon employee remote into my PC. The ONLY way to prove it if a tech was to remote in would be to have a reproducable email message that is not received, send it from Yahoo Webmail and check with Verizon Webmail while the Vz tech is remoted-in and watching.

pbrpnj

Thanks Dave. So how do I get Verizon to look into the issue? How do I get my issue past the front line helpdesk?

Even if it is a Yahoo issue, I'd like confirmation so that I can alert my friend or contact Yahoo myself.

I sent an test this morning and it was received by all 3 of my Verizon accounts. I caution to say it is fixed.

Trust me, I don't want any tech on my personal computer. I don't like my work helpless desk remote into my work computer.

I allowed the first tech to do it only to try and get the issue resolved. Once I saw he was clueless on what he was doing and probably following a script of things to try, I cut him off.

When the second tech continued to push a connection and I wouldn't let him, that's when I turned to this forum.

peterbb

I'm having the same problem with messages not delivered or significantly delayed. Sometimes a message is sent to both my wife and myself and only one of us will receive it. I'm sure we're having problems with email being sent from @yahoo.com, but if there are other messages missing we wouldn't know. If Verizon phone support can't fix this promptly, we're going to have to change to another ISP.

Child Item