I had an odd experience with a Verizon Wireless CSR yesterday. I was trying to activate a new phone and had an issue. I called support. It took a little while but the problem got resolved. I thanked the CSR and ended the call. A minute or so later I got a text with a link to rate the performance of the CSR. Since I was still getting the phone set up I decided the do the survey later. I got a call from the same CSR asking me to complete the survey right away. I found that annoying and told him I'd do it later. A few minutes later I began completing the survey but had to stop to do something else. I got another call from the same CSR saying he'd decided I should get a $30 reduction in my next bill. He then asked me to complete the survey. He also asked why I rated him as I did. This is ridiculous and really annoying and I let him know that. I warned him not to call me again. Is this something new with Verizon wireless support or just an anomaly?
