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Verizon blocking email - we're desperate.

Hello,

I run a small tech company that provides web services to volunteer youth sports leagues. About 30-40,000 active users. We've been doing this for ten years without incident from Verizon.

The IP address of our mail server changed last month and we noticed Verizon was blocking our email. We filled out the form here:

http://my.verizon.com/micro/whitelist/

We received an automated reply that we had been blocked because the IP address was dynamically assigned and that there was no reverse DNS set up for our domain. Neither of these are true, and we replied to whitelist@verizon.net to indicate that. We were told that we'd been whitelisted and everything was OK.

A week later, Verizon was not just rejecting emails but refusing a connection from our email server entirely. We filled out the form again and were told the same thing about dynamically assigned IP addresses and reverse DNS.

We reached out to our network provider, Codero, to contact Verizon and verify that we did not have a dynamic IP address and that we did have reverse DNS set up (that's easy to verify).

Our verizon customers all filled out the member form to complain. They received a response indicating that 'Verizon was trying to contact us' even though we have not heard anything. Our contact information is listed on the WHOIS record for our domain.

We replied to whitelist@verizon.net once again but have been unable to reach a human.

We are not on any email blacklists and all of our recipients are opt-in parents of registered children in youth sports leagues. I realize that this board is for Verizon ISP customers but I frankly don't know where else to turn except our lawyers and that strikes me as even less productive than this.

Can anyone from Verizon send this to someone in your Network operations department who may be able to help us? The domain in question is leaguemail.net and I can be reached at {edited for privacy}

Thank you,

{edited for privacy}

inLeague LLC

Comments

JOSEm441

If you have not spoken to someone yet I would do that. If the initlal telephone contact does not resolve the issue, I would ask that it be escalated. Also ask for a refund for the time you have been down, Verizon has been very fair , with me at least for any outage periods. Good luck

gs0b

JOSEm441,

The OP is not a Verizon user. There is no refund due him, as he doesn't pay Verizon any money. He represents a web service company that can't send email to Verizon users because Verizonhas his servers IP address on a black list. Verizon can be hard to deal with to get it's black list updated. It looks like he's done everything he can think of to get his servers off the list, so he's posting here in desperation.

Sometimes posts to this forum get escalated to customer service, however I've never seen any feedback if that proves helpful.

Good Luck.

inLeague

That's correct. We have over a thousand verizon users but we are not ourselves Verizon customers, just because they don't serve our area.

We never had any problem in the ten years we've been doing this but I suspect the new IP for our mailserver has some kind of reputation with Verizon's blockers. Not an uncommon problem but in the handful of times this has come up we've always been able to get hold of a human being.

[Deleted User]

Hi inLeague,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

inLeague,

Glad you were able to get this issue taken care of. Feel free to make a new post anytime you need our help.

- Jose_VZ

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