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Verizon blocking mail from my host

I am a Verizon customer, but has nothing to do with the issue I am experiencing...

I have a server which is a mail host for a few small businesses and non-profit organizations. My clients are unable to successfully send mail to verizon.net email users. It is blocked by Verizon and about a week later they receive an email to fill out the form at verizon.com/whitelist. I have filled out this form numerous times. I constantly receive this:

After investigation, Verizon Online Security has determined
that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain
due to one or more of the following reasons:

Your IP has been blocked
because of spam issues or because your ISP indicates that it is dynamically
assigned

Once you have addressed any security-related issues on
your network, you should contact Verizon Online Security via this form.
At that time, we will work with you to restore normal e-mail traffic or to take
other action as we deem appropriate.

Sincerely,

Verizon
Online Security
http://www2.verizon.net/policies
abuse@verizon.net

My server has maintained this IP for several years. It is not dynamic. Also, none of my clients has spammed and we aren't on any other blacklist anywhere.

I spent 2+ hours on the phone with different people at Verizon today and no one had a clue who to transfer me to.

Please help!

Comments

somegirl

Who is providing the IP for your mail server? You should run a check on the IP here: http://www.sorbs.net/lookup.shtml

If it's listed in SORBS as dynamic, then you need to get your ISP to update the record.

dirkomatic1

The IP is not listed in SORBS or any public blacklists.

somegirl

@dirkomatic wrote:
The IP is not listed in SORBS or any public blacklists.

Did you check with your ISP to verify they have it listed as Static? Most of the time it's Dynamically assigned unless you pay more specifically for a static address. With Verizon, that means paying for a business class account.

Also, if you are running it for non-profit organizations or businesses that send out mass mailings, that can look like (or be) spam.

dirkomatic1

My company has maintained a mail host at this IP for several years, so no it is not dynamic.

My clients do not send out spam or messages that look like spam.

dirkomatic1

My company has maintained a mail host at this IP for several years, so no it is not dynamic.

My clients do not send out spam or messages that look like spam.

Hubrisnxs

http://mxtoolbox.com/

Verizon only deals directly with Sorbes and Spamhaus

If you put that host in that website and it shows RED or in trouble on any of the other servers, then you have to click on those servers and submit whitelist reports to each of those.

Verizon will do the first two but they won't do any of the several other spam detection bodies.

So double check how it shows at mxtoolbox.

Unfortunately, it's my understanding that there is no over the phone team that works with spam customers. You might try the social media outlets like twitter.com/verizonsupoort. I have seen folks get some good help there as well.

EDIT* Kalin pointed out how to access your support case, you should use that avenue to get the issue resolved.

dirkomatic1

Yes, I know about MXtoolbox and everything is fine there and has been for a long time.

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