{"res":{},"error":{"code":"3002","msg":"3002"}}
email is down in west chester, pa - same error 3002
I just spoke with a Verizon tech support person (seemingly in India) who said that the estimated time for Verizon email to back working normally again is 10pm CT. So it might be a 13 hour problem! I am located in Bridgewater, New Jersey.
been down since last checked at 1:00 PM located in Syosset, on Long Island in NY
@Gidon wrote: Location: Suffolk Co., NY.My main e-mail account became unavailable between 8:40-8:50 AM EDT, and has been unavailable continuously since then. POP3 fails with SYS/TEMP:[RFC 3206] The SYS response code announces that a failure is due to a system error, as opposed to the user's credentials or an external condition. It is hierarchical, with two possible second-level codes: TEMP and PERM. ... SYS/TEMP indicates a problem which is likely to be temporary in nature, and therefore there is no need to alarm the user, unless the failure persists. Examples might include a central resource which is currently locked or otherwise temporarily unavailable, insufficient free disk or memory, etc.Webmail reports: "Unable to process your request. Please try again later. ..."My subaccounts have been fully available.Telephone tech support at 1:07 PM EDT estimated the outage would continue until 12:00 AM EDT Tues. Oct. 2.
Location: Suffolk Co., NY.
My main e-mail account became unavailable between 8:40-8:50 AM EDT, and has been unavailable continuously since then. POP3 fails with SYS/TEMP:
[RFC 3206] The SYS response code announces that a failure is due to a system error, as opposed to the user's credentials or an external condition. It is hierarchical, with two possible second-level codes: TEMP and PERM. ... SYS/TEMP indicates a problem which is likely to be temporary in nature, and therefore there is no need to alarm the user, unless the failure persists. Examples might include a central resource which is currently locked or otherwise temporarily unavailable, insufficient free disk or memory, etc.
[RFC 3206] The SYS response code announces that a failure is due to a system error, as opposed to the user's credentials or an external condition. It is hierarchical, with two possible second-level codes: TEMP and PERM. ...
SYS/TEMP indicates a problem which is likely to be temporary in nature, and therefore there is no need to alarm the user, unless the failure persists. Examples might include a central resource which is currently locked or otherwise temporarily unavailable, insufficient free disk or memory, etc.
Webmail reports: "Unable to process your request. Please try again later. ..."
My subaccounts have been fully available.
Telephone tech support at 1:07 PM EDT estimated the outage would continue until 12:00 AM EDT Tues. Oct. 2.
Yep, here in Nassau Co, NY and having same problem.
Outage will continue until midnight tonight??? Holy cr*p, must be really bad if it'll take more than 12 hours since the problem began to fix.... Really hope it won't be longer than that. I hate having to use my Gmail acct in the meantime...
I just got an email -- 251 p.m. Came thru on my phone --
I am not getting the many many emails that must have come through since this morning.
Holy **bleep** my inbox/outbox/drafts are wiped clean!
I hope that doesn't happen!
@bensel3 wrote: I expect the company I'm paying to provide clear, concise, and accurate trouble reports. I don't expect to have to pry information out of them, or dig into dark back corners of a forum to find critical outage info. I'm very glad they've finally added the autoattendant message that email is down. I find it reprehensible that the nature, scope, and cause is still being hidden, and that there are NO apparent alternatives in a world where redundancy and resilience is drilled into all IT staff everywhere, and is a practical business consideration for a host of reasons.</quote>
I expect the company I'm paying to provide clear, concise, and accurate trouble reports. I don't expect to have to pry information out of them, or dig into dark back corners of a forum to find critical outage info. I'm very glad they've finally added the autoattendant message that email is down. I find it reprehensible that the nature, scope, and cause is still being hidden, and that there are NO apparent alternatives in a world where redundancy and resilience is drilled into all IT staff everywhere, and is a practical business consideration for a host of reasons.</quote>
Absolutely they should have enough redundancy to cover these kind of issues and they should keep the customer informed.
When I complained to the BBB about the extreme decrease in QOS with FIOS internet, they sent 10 people to my house over the course of two months. the people pretty much did the same things everytime they came to my house: they either changed the router or switched something on the fiber box, or sometimes both. There was no rhyme or reason to what they did, and it never fixed anything. It was like they had no idea what they were doing, and no idea what anyone else had done at my house. I finally stopped letting them come to my house since it was wasting my time (I actually had to sit around waiting for them), and they couldn't troubleshoot their way out of a paper bag.
I guess I'm not surprised that something like this outage is happening considering my experiences with their level of competence, even though it is still inexcusable.
Down in Newton, MA since sometime after 4:39 a.m Eastern time, which is when the last email arrived. My account is the primary one for FIOS.
Thankfully, most of my incoming comes through my own domain or through Gmail. This is the first place on the Net I've seen any mention of it. Tried to do an online chat but had to leave after an hour and nobody had gotten to me by then.
Just receveived 3 emails in the last 10 minutes... all current emails. It appears that everything in the hours they were down is missing. Any hope that these emails will show up at some point?
Ok so e-mail came back up.....WHERE ARE ALL MY E-MAILS? ALL MY FOLDERS ARE GONE!!!! COME ON V, WHAT ARE YOU DOING BESIDES NOTHING?
I just waited an hour on a live chat to be offered tools to troubleshoot my situation. I said their mail was down and the chat person then said that it would be down for 24 to 48 hours. Absolutely amazing. Everyone has to call in or chat in to find out there is a problem, nothing is posted on Verizon.net. Guess they do want anyone to know.
I have nothing no folders, nothing. FIX IT!!!!!!!!!!
My email is not sending and receiving again. I tested this by sending myself an email because in the "fix" all else seems to be lost. Thank goodness I use Outlook, so I have everything on my PC that was received before today. I don't believe I haven't gotten any emails, but they aren't there 😞
I smell an "oops, we hit the wrong key and wiped out all of our servers memory" coming......just shows you how vulnerable our society has become and that in one fell swoop years of history can be wiped out with no recall. WHAT WILL THE MARTIANS THINK WHEN THEY COME BACK AND FIND NO RECORD OF OUR EXISTANCE?
Can you tell me if I'll ever to recover the messages that appear lost in my mailbox?
Thanks
Jack{edited for privacy}
I am in So. Jersey and am having the same problem since early this AM. My son's works, but mine doesn't. Frustrating. Can't even get thru to Verizon.
This is absolutely beyond rediculous Verizon. No service since most likely before 5:00am PDT, when I first checked. Now when I am finally able to log in there are no e-mails. Where are all my folders and saved e-mails? Get your act together. Free e-mail service or not this couldn't be how you want to be thought of - VERIZON THE WORST SERVICE PROVIDER EVER!
Email is still down in LV area, PA - is everyone else back up? I don't see any posts after 12:40'ish here....
Oh wait - silly me, I didn't realizeALL time-stamps are apparently in Pacific. Makes supreme sense...sigh...
Well, the service is accepting logins again, though the boxes are all completely empty.
I'm holding out hope that the restoration is still in progress, and some pending next-step is restoring the data not just the service.
I hope whatever they opt to do they don't manage to overwrite any email received between now (when the box is up, but empty) and when they implement the restore/rollback to whatever they had saved.
Particularly vexing since even with a client you may well not be storing anything but headers on your local machine (depending on configuration).
I suppose I should be glad they don't have IMAP, since that would arguably have taken EVERYTHING out, particularly if there was a bad client sync that could also eat your local copies.
--
Paul
(Edit: It appears other online reports (only a few on Google, unless I blew keywords) are only reporting this in terms of either Phone (4G) or Webmail, not that it is anything email. None of the reports beyond this thread mention empty boxes for people who were impacted but might now be 'back' such as it is.)
Mine is not back.
Mine is working in Montgomery County Maryland. Perhaps it is webmail. I don't use it.
Mine is back up, one email address is normal and the other one is totally empty, both accessed from the same computer.
Haven't been able to send/receive email all day. Customer service said it will be out until tomorrow morning? Sounds like a hacker!
Bergen Country, NJ is not back. Still getting the line of code after reopening IE.
They will probably blame cyberterrorists.
I resent the comment that email is free. Would they make it work right if it wasn't? I doubt it. I also pay plenty for FIOS.
Also there are freelance businesses that don't have websites and domain names. I'm a new freelance writer, and this is a great lesson in doing what Verizon obviously does not. I previously worked day jobs for several companies and we never had a mess like this. We always had backups and redundancy.
I think I read in this string somewhere that people paying for small business email did not go down.
And would anyone like to comment on the cloud-based web mail? Is this what we can expect from the newfangled "cloud" applications? Gigantic server farms out of control? No redundancy so everything is lost?
I guess it will be gmail for me and I'll have to spend the money to get Outlook so I can download and back up important email. This will be a vicious loss for me if they can't restore the entire web-based/cloud application and restore my personal folders. And here I thought cloud applications were safe. Has the industry learned nothing all these years?
My mail is back up, albeit with empty folders.
Have working Webmail and Outlook is able to send. I have 2 test messages and one email that is from 2:38 CST. Nothing in between about 4:15 am and 2:38 CST.
From Carrollton, TX
Still not working in Nassau county, NY. I was able to send a test email to myself but still cannot receive emails via Outlook (the log in box keeps popping up and will not go away). I'm assuming POP3 server is still messed up? *sigh* 😞
Edit: Okay, well it finally was able to check for new messages but said I had none. And I know this is wrong because I get notifications from several websites and I am expecting some. Where did they go? Don't tell me they were eaten. I didn't even receive the test email I just sent to myself. I hope everything is just backlogged and we'll receive them all later. *crosses fingers*
Seems I am recieving an error code of 3002. I have noticed other post I find this an inconvience and a concern if hackers were able to get through a big company as Verizon.
