Verizon email is down?

[aflute1]

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[pattylart]

Needless to say the frustration of losing one's email folders is beyond grief, especially if you are

a self employed individual tracking ingoing and outgoing conversations and projects.

It is unbelievable that the Support Group  has not contacted their users as most corporations would do in this situation,

to advise their users that their has been  an INCIDENT and and upgrade or problem is being researched

with a timeframe for completion.

The amount of space for retention and the unnecessary popups of timeouts

is also frustrating as well.

When you try to contact someone, no answers. When  you try to research

on your own,  you are so lost this database of space for the word OUTAGE, you give up !

I hope a RESOLUTiON

is soon to be found. First 24 hours then 48 hours. VERIZON SUPPORT ARE YOU LISTENING? The users need direction.

Thank you !

[FIOSemailUser]

Had difficulty with login to email on 10/1 (tried with PC and mobile)... Able to get in last evening but my email account had been totally cleared. Need old email urgently! Please help... Thanks

[ScarlettJez]

I'm in Philadelphia and my primary e-mail is down (STILL) but my sub-account is working fine.  

[ScarlettJez]

Scratch that.  I can't access either e-mail account through my phone but I can access them both on webmail now.

[carolynd11]

as someone who worked for Veriizon in engineering and implementation for many many years this "outage" appears to be an upgrade gone wrong.  The reason I say that is because since the current email is being delivered the terminology being used on the email page is different then it was before the "outage".  If this is indeed an upgrade gone wrong rather then continue to upset and aggrivate their customers they should go back to the old platform and THOROUGHLY  test before subjecting us to this ":outage" again

[Anonymous]

The word is out-

http://news.yahoo.com/verizon-email-down-follows-major-bank-hacks-170300453.html

[LosingPatience2]

2 days and counting and I can't retrieve my old messages or stuff I had saved in folders. Who are the morons responsible for this outage and why is it taking so long to recover? It is totally unacceptable. Verizon should provide credit for lost service.

Unless I get it back to business tomorrow I will start checking with Optimum.

[eqlzr]

A verizon customer support person assured me several times last night that "in 24 hours, all your deleted emails will be restored." In 30 minutes, it will be 24 hours, and none of them are restored yet. Frankly, I don't have much confidence in them at this stage.

[Sophist1]

5:24 am on Tuesday, October 3, 2012 (E.D.T.) and I still cannot access my archived emails and personal folders.  Last night at about 8:30 a customer service representative...admittedly in India or the Phillipines or somewhere...absoluytely, positively assured me the problem would be fixed by this mo0rning.  I guess I should give them unril noon, but I am losing faith.  It is beginning to loook like Verizon engineers are not able toi fix this problem.

[jlockemd]

Same thing happened to me yesterday (10/2). i was in the process of deleting some emails, when all of a sudden EVERYTHING was deleted (incoming, sent, trash, folders, the save folder especially, EVERYTHING)!!!! I had some very important emails and now I feel there gone. What happened??? Anybody else ever have this problem? Anyway of retrieving the mail?

[kenjohn5]

I have been a loyal Verizon customer for many years, and my current Verizon monthly bill is about $300.  In my opinion, Verizon has gone from a good, mediocre to bad company.   The failure of Verizon to quickly fix the current email debacle is an example.  In fact, when I transitioned from Verizon DSL to FIOS not long ago, Verizon was unable to transfer my old emails from my DSL account to the FIOS account, which was unacceptable given how often customers upgrade to a supposedly better platform.and how Verizon should have the technological knowhow to accomplish this.  Verizon is quick to charge us money for every little thing it does for us, but slow (if not flat out refusal) to give us credit against charges when it fails to deliver services.      . 

[sandralee1]

Oct 3rd,

Still lacking service and return of missing folders.

Please reply to

{edited for privacy}

as would like to know progress.

Charles Wheeler

October 2. 2012

Verizon,

Sunday, at midnight, I completed sending mail and six attachments before signing off my e-mail account- {edited for privacy} no problems.
Monday morning my e-mail was missing most of my folders including Inbox, Sent, Trash, and a couple of personal folders Passwords, Correspondence etc.
My wife's computer mail- {edited for privacy}- was unaffected leading me to believe it was my computer trouble.
WHY was her computer nor effected as we share the same set-up? I run Windows 7 and she still uses XP.
I spent most of the day attempting to correct my account, as I believed an automatic overnight download caused my troubles. I found nothing wrong and attempts to
download my E-mail from my wife's computer also failed.
Now, two days late, Verizon informs me it was a Verizon failure.
Will I get back my missing Folders?
Could notification, in the future, be more prompt?

Charles {edited for privacy}

[Odonng00]

Like most Verizon email users, I thought Monday's outage was a minor hiccup.  3 days later and over 10 phone calls into Verizon Customer Support I am frustrated and feel completely helpless.

If I used Verizon for my personal email, I would still view this as a minor hiccup.  Unfortunately for me, I use my verizon email to do business.  for 5 years now.  I am the customer who saves every email related to business and has more folders than you can imagine.

The lost income I am missing out on b/c of this outage is mind blowing.  In fact, I am expecting many "fires" to come up b/c of business proposals that I was suppose to work on this week but the documents are sitting on a server somewhere in Verizon land and I can not access them.

Each time I called into Verizon, I was given a timerame of when I coule expect my folders to be restored.  When the time came, I logged out and logged back in and sighed when my emails were not there.  My last phone was the doozy!  I had a passive aggressive rep who shrugged off the outage.  When I asked to be transferred to his Supervisor, he did so accordingly.

The Floor Supervisor offered listened to my concerns when I told him I was given false promises over the past 3 days of when I could expect emails to be restored.  He said they shouldn't have given out a timeframe b/c there is NO ETA!!
I asked him to repeat it again.  NO ETA on when emails/folders will be restored

Is anyone as frustrated as I am ??!!  or am I the only fool that uses Verizon email for business??

Helpless in Phoenixville Pennsylvanai

[Odonng00]

I am self employed and completely feel your pain.  I just got off the phone with Verizon and there is still no timeframe of when and if are folders/emails will be restored.  I am frustrated beyond belief!!

[steve324]

Wow I spoke to tech at verizon today and she was unaware of any issue, so she said she asked others in her dept and they did not know it happened,She kept insisting I did it myself.

I have been on hold for a manager for 5 mins... wonder if he will pick up.

This is a disgrace, I lost a lot of important stuff, invoices, proposals, receipts!! Contacts that are not saved in my address book and all previous communications.

To be told they dont know anything is a massive coverup.

[eqlzr]

Verizon is probably a victim of the same thing they've been inflicting on us for years--contracted tech support. They don't have a clue what the problem is themselves, and they can't get their contract technical people to figure it out for them. We're probably screwed.

[boris0071]

I think like everyone here I am super frustrated with the lack of real information about the real issue. One can only speculate. But based on the amount of time this is taking, I think they were probably victimized by an SQL injection of some type and in the process this deleted tables ect. Interesting that this would happen to a leader in internet security. At least, that is what the keep saying. I have to say it does not bode well for them if they cant even secure their own servers. If it was just hardware, this would have been up in a jiffy without loss of data. I do feel for everyone who uses this email for business purposes. Thankfully I do not.

I wonder if they keeping mum on purpose. If it was a hack, this will be embarassing for them. Lets hope we can get out old emails back.

[ljf214]

I am curious if anyone has gotten their stuff restored yet?  Is this something that's coming back gradually (and I'm obviously on the bottom of the list) or has not a single bit of data been restored yet????  I will love to hear how they are going to compensate for this disaster!!!!  Come on verizon - fess up, tell the whole truth and stop dragging us along here....

[leematjr315]

After my experiences with verizon in the past 6 months, I'm nowhere near surprised that this issue still isn't resolved. A couple months ago, it took me 5 days to get a FIOS technician here to replace the cable that construction crews broke. Each time I called customer support, they were unaware of the problem (Hmm. Not sure how that could be).. So how could I expect anything more from them on this problem.

I too use this e-mail for business. And at this point. I don't intend on seeing the files I lost ever again. Lesson learned. As for any type of compensation. I didn't get any when I was without service for 5 days, and I certainly don't expect I'll see any from this. However. I better be sure to pay my monthly bill on time, or they'll terminate my service toot sweet.

Frustrated in SYR>

[boris0071]

Lee,

I have to say that the disconnect with issues and the customer service which Verizon provides is very concerning (horrible).

I have run into this issue before for other reasons. You would think they would look a the "ticket" that was opened to track the issue.  You would think that an outage as big as this would have an type of flash ongoing on their screens or in their service center. More like frustration center but anyways..........

[gr8snkbite]

Well i see emails are back up...able to recieve and send.....but....

all my folders are still NOT restored....hence much data still lost in the verizon cyber world.....completely UNSAT.....

where's the feedback from customer service on status...no further emails from verizon other than the one that informed us of the server issue....

Hey VERIZON......your customers DEMAND immedaite resolution, return of our files and a daily up to date status......is this so hard to do in todays technology....probably so for you guys....get with it....