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Are you working to restore certain servers or by specific ID? We need {edited for privacy}@verizon.net restored.
Thank You.
I only have Verizon email service. The email was inaccessible today (getting the smae error code as others). Tonight my account is available but ALL my folders are gone. I tried calling Verizon and was sent to 866-423-2520. The only option for email is an advisory to visit the website.
Did anyone else lose all their folders?
If so did you resolve it?
Thanks!
yes, everything is gone - trash, drafts, folders. Had all last night - checked 1/2 hour ago - nothing other than new message recently sent. Can folders be retrieved??
TO ALL:
Here's how to BACK UP all of your Outlook Express email FOLDERS (so you don't ever worry about loosing them again)!
1) Open up My Computer, at the TOP, click on "TOOLS", then on 'FOLDER OPTIONS' tab. Then click on the 'VIEW' tab; you'll see a yellow folder titled: "Hidden Files & Folders" with 2 circles under it: "Do Not Show Hidden Files & Folders" and "Do Show Hidden Files & Folders." The first one should have a black dot inside of it. What you want to do now is go and CLICK on the other circle - "Show Hidden Files & Folders." You can now close or minimize all these tabs.
2) Go to START, All Programs, Accessories, Windows Explorer - open Windows Explorer.
3) Under Local Disk C open Documents & Settings tab, open tab with YOUR name on it, open Local Settings, open Application Data, open Identities, open Outlook Express! (Yes, email folders are well hidden!)
4) Open (by clicking on it) the Outlook Express Folder. On the right side of that window, VOILA! You will see ALL of your Outlook Express email FOLDERS! Yippy! Now you SELECT the folders you wish to COPY to a CD disk or some other type of removable storage device. Then click on the EDIT tab, and select COPY.
5) Now, you insert into your CD drive, the CD you wish to Copy or Write these folders to.
6) Select 'Paste' (to the CD or other storage device). You'll see the folders in the "Ready for copying" area, but you must actually tell the computer to Paste or Write the file folders to the CD.
You should see the files (folders) being copied to the CD.
When that's finished, you can check to be sure they copied/pasted right, by right-clicking on each one, and clicking on "Properties" - that will show you the size of the folder.
7) Take out the CD from your CD rom drive, label it something like: "Email Folders Back Up" and date it. Then put it in a safe place.
Congratulations! You've just successfully backed up your Outlook Express Email Folders, containing all of your email messages. Isn't that a relief?
Oh, don't forget to go back to FOLDER OPTIONS - VIEW, and re-check the "DO NOT show hidden files and folders" circle! You don't want hidden files/folders to be SEEN ordinarily, you may accidentally DELETE one of them and that could be disastrous!
Good luck!
D~
Thanks Gidon!
I so hope you are right, and that there will just be a lag.
I am hoping that when I wake up in the morning, all my incoming messages from today will be there waiting for me. 8-) Yes, I am an eternal optimist.
Heck, I would even be happy if I get them later tomorrow.... 8-)
Are you kidding me? Next morning - still all my email is missing!!! What the heck Verizon? i had important things I need to get to . Not cool at all!!!!! Whats the latests ETA on that?
I received an email from Verizon Services this morning, which started with ...."On Monday morning, October 1, 2012, Verizon experienced a service disruption that affected your email account. You now are able to send and receive email normally and will continue to have access to your calendar and address book. However, until the issue is resolved, it will not be possible to see any email sent or received along with any personal folders that you created prior to this service interruption. We’re diligently working to recover any of your email and folders that cannot be seen at this time.If you regularly use a POP email client such as Microsoft Outlook, Yahoo or Mac Mail you will not notice any adverse impact outside of the temporary inability earlier today to connect to your servers."NO MENTION OF INBOUND MAIL DURING THE ~NINE(?)-HOUR OUTAGE. I sent myself a number of tests from other accounts, so know that emails weren't bouncing ... so where are they, and why is the question not being addressed?
Ok it is now 7:45am on Tuesday and still my old emails are not showing up. What is going on?????
After logging in this morning, I noticed that my historical emails were lost only in my main user account, not in my sub-account. Will continue to follow Verizon's progress. Thanks for the info.
Verizon has not up-dated their repair status message since yesterdy morning. One would think someone in the company would show more regard for their customers. I did succeed in getting on live chat this morning and they are saying that archived messages and folders will be available within twenty-four to forty-eight hours. Of course, what do they know...
Verizon Webmail SUCKS!
@billstanley wrote: Verizon Webmail SUCKS!
All WEBMAILS are bad.
Don't depend on them.
By the way nothing is wrong with Verizon EMAIL if you are using a client. And I think someone said the old WEBMAIL was working.
I used to be able to see my emails on the Verizon email page; as well as receive them on my Incredimail account. I no longer can see nor receive them on the Verizon page. Calling the support line has been useless. Any suggestions?
When.....are we getting our folders back???
@carolynd1 wrote: When.....are we getting our folders back???
Things break and that is understandabe. Things can take time to fix. That, too, is understandable. However, it is a sign of the contempt with which Verizon thinks of their customers that they can't simply come out and say, "This is what happened, this is what we are doing to fix it, and this is our best estimate of when it will be fixed." Someone in Verizon corporate communications should issue regular, periodic up-dates, even if those up-dates don't reflect a change in the situation. It would at least tell us that they are aware of our distress and that they care about their customers. The message they are sending now is, "We just don't care about you."
Yesterday when trying to access email, I could not, and got a line of meaningless code.
Today, when I checked, I had new email messages, BUT, all previous messages that had been In box were missing. Can you tell me what happened, and is there any way to retrieve missing email?
I, too, am missing all emails as of last Friday including all of my created Folders. I need this data retrieved ASAP.
Sylvie Kivrizis
I just got an automated call from Verizon. They asked if the problem I reported (the whole email system being down) was resolved. They show it as being resolved. It said press 1 if it was resolved and 2 if it was not. Still missing all my folders and emails contained in them so I pressed 2. Recording said please hold while we connect you to someone to help you....then it disconnected me....
great customer service verizon.
My email is done too (missing emails and folders). I am located in Southern California. ETA?
Verizon did finally post this update today...
10/2/12 service disruption update
Verizon continues to work to restore visibility to emails and folders for some customers who were affected by a service disruption yesterday morning. We appreciate your patience as we work to resolve this issue. We will continue to provide updates regarding this situation. Again, we sincerely apologize for any inconvenience this has caused to our customers.
...not very informative, but at least it shows they're thinking about their customers. It would be nice if they could provide some assurance that they can actually fix the problem or give a rough estimate of when the repair will be complete so that we can make alternative plans if necessary. They aren't really giving us much reason to stay with the company, are they?
Needless to say the frustration of losing one's email folders is beyond grief, especially if you are
a self employed individual tracking ingoing and outgoing conversations and projects.
It is unbelievable that the Support Group has not contacted their users as most corporations would do in this situation,
to advise their users that their has been an INCIDENT and and upgrade or problem is being researched
with a timeframe for completion.
The amount of space for retention and the unnecessary popups of timeouts
is also frustrating as well.
When you try to contact someone, no answers. When you try to research
on your own, you are so lost this database of space for the word OUTAGE, you give up !
I hope a RESOLUTiON
is soon to be found. First 24 hours then 48 hours. VERIZON SUPPORT ARE YOU LISTENING? The users need direction.
Thank you !
Had difficulty with login to email on 10/1 (tried with PC and mobile)... Able to get in last evening but my email account had been totally cleared. Need old email urgently! Please help... Thanks
I'm in Philadelphia and my primary e-mail is down (STILL) but my sub-account is working fine.
Scratch that. I can't access either e-mail account through my phone but I can access them both on webmail now.
as someone who worked for Veriizon in engineering and implementation for many many years this "outage" appears to be an upgrade gone wrong. The reason I say that is because since the current email is being delivered the terminology being used on the email page is different then it was before the "outage". If this is indeed an upgrade gone wrong rather then continue to upset and aggrivate their customers they should go back to the old platform and THOROUGHLY test before subjecting us to this ":outage" again
The word is out-
http://news.yahoo.com/verizon-email-down-follows-major-bank-hacks-170300453.html
2 days and counting and I can't retrieve my old messages or stuff I had saved in folders. Who are the morons responsible for this outage and why is it taking so long to recover? It is totally unacceptable. Verizon should provide credit for lost service.
Unless I get it back to business tomorrow I will start checking with Optimum.
A verizon customer support person assured me several times last night that "in 24 hours, all your deleted emails will be restored." In 30 minutes, it will be 24 hours, and none of them are restored yet. Frankly, I don't have much confidence in them at this stage.
5:24 am on Tuesday, October 3, 2012 (E.D.T.) and I still cannot access my archived emails and personal folders. Last night at about 8:30 a customer service representative...admittedly in India or the Phillipines or somewhere...absoluytely, positively assured me the problem would be fixed by this mo0rning. I guess I should give them unril noon, but I am losing faith. It is beginning to loook like Verizon engineers are not able toi fix this problem.
Same thing happened to me yesterday (10/2). i was in the process of deleting some emails, when all of a sudden EVERYTHING was deleted (incoming, sent, trash, folders, the save folder especially, EVERYTHING)!!!! I had some very important emails and now I feel there gone. What happened??? Anybody else ever have this problem? Anyway of retrieving the mail?
