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Verizon's New POP settings for Email

First - I have never worked so hard just to try and get some help from a company that I pay over $300 a month to!

I have a Verizon Fios TV & Internet and just received an email from Verizon telling me that I MUST change the POP settings on all my devices and Outlook in order to continue receiving emails after September. The email provided the settings to change and while somewhat vague they worked fine for Outlook on my computer.

BUT - on my Motorola Droid X2 (Verizon Wireless product) the setting do not work and level 2 tech support at Verizon Wireless said the software of their product (the Verizon Email product on the phone) doesn't match or allow the changes necessary for the new POP settings. Their best response is that they hope someone will develope a fix in the next 60 days. This is completely unacceptable.

Since I didn't write down the old settings, I can n otget my phone to properly send and receive emails under the old setting that should still work for another 60 days or so. I would appreciate any help given and would urge Verizon to get off their A__ __ and fix their issues.

Comments

JOSEm441

These are the old settings AFA I know

Server information:

Incoming mail (POP3): incoming.verizon.net

Outgoing mail (SMTP😞 outgoing.verizon.net

Server Port numbers:

Incoming mail (POP3): 995

Outgoing mail (SMTP😞 465

please let us know if this works!

tns2

@JOSEm441 wrote:
These are the old settings AFA I know
Server information:
Incoming mail (POP3): incoming.verizon.net
Outgoing mail (SMTP😞 outgoing.verizon.net
Server Port numbers:
Incoming mail (POP3): 995
Outgoing mail (SMTP😞 465
please let us know if this works!

IF these work then the new ones will. A quick look at the doc for the droid seems to show no way to change the ports. Although the ports recommended are now common with many vendors, the smtp is not the now very old standard one. Note the pop port is the standard ssl port.

PGallagher

Note - when I changed the settings on my iPhone, all e-mails in my Verizon Inbox and Sent folder disappeared on that device. LUCKILY, I had recently downloaded to my Outlook on my laptop. Otherwise, I would probably have lost some important e-mails.

I am still struggling to get the settings to work on my iPad

TomH121

Re: Can't send emails from Apple iPad
Options
‎06-23-2013 03:42 PM

EMAIL SETTINGS AS OF 6 8 2013

VERIZON Mail server settings On DELL 6500 Latitude iPad 2 Wi-Fi 32 Gb and iPhone 5
Outlook: Tools-- Account Settings-- Mail –Change-- More Settings-- Advanced
EMAIL ACCOUNTS
incomoing.verizon.net POP/SMTP(Default)
Incoming mail server (POP3): pop.verizon.net my iPad ,i Phone also set up this way
Incoming Server Port Numbers: 995 ALSO USED WITH MY Ipad,iPhone

Outgoing mail server (SMTP): smtp.verizon.net my iPad,iPhone also set up this way
Outgoing Server Port Numbers: 465 ALSO USED WITH MY Ipad,iPhone

PROVIDES GREATER PROTECTION FROM SPAM AND VIRUSES.

Make sure "This server requires a secure connection (SSL)" is checked

EVERYTHING STILL WORKING PERFECTLY AS OF RIGHT NOW

HOPE THIS HELPS

Tom
Freedom Essentials, QIP 7100 1,Bose SOLO TV Sound System,,QIP 7216 P2,M1424WR iPad 2 WiFi,iPhone 5,TV SYST INFO Release 1.9.1 Build No. 14.47 Data Obj. Ver. No. 34.47

Laurie-B-Tpa

No - I still can't get the old settings to work on sending email. I have the old settings working on incoming email.

On out going email I only have the following options:

Port = I am using 465

Use Secure connection - Yes or no (check mark) I have it set to "yes"

Use Secure password (TLS) - Choices are 1) Always 2) Never 3) Auto I have set to "Always"

Authentication - Choices are 1) None 2) Auto 3) MD5 I have set to "Auto"

Verify Certificate - Yes or No (check mark) I have it set to "yes"

Any help on getting these setting right so I can get back to being able to send email would be appreciated.

Thanks!

tns2

@Laurie-B-Tpa wrote:
No - I still can't get the old settings to work on sending email. I have the old settings working on incoming email.
On out going email I only have the following options:
Port = I am using 465
Use Secure connection - Yes or no (check mark) I have it set to "yes"
Use Secure password (TLS) - Choices are 1) Always 2) Never 3) Auto I have set to "Always"
Authentication - Choices are 1) None 2) Auto 3) MD5 I have set to "Auto"
Verify Certificate - Yes or No (check mark) I have it set to "yes"
Any help on getting these setting right so I can get back to being able to send email would be appreciated.
Thanks!

I believe you need to secure password to auto or never. Still gets transmitted over ssl. Probaly is trying to use Authenticated pop which the new server doesn't support, the old ones did.

Hardofhearin

Do you have full access to your Verizon account? I had another problem changing my 'nickname' under My Profile for Verizon. I still do not have full access too my accounts after spending hours on the phone? Verizon gives you what they got. Never want you want!

itchyfeet1

I've tried several times to change my Outlook to the new POP settings but each time I get a message back that says the test has failed. I'm trying to change the settings on my desktop which uses Outlook 2007.

Fishead1

I had to go back to the old settings to get my Windows Live mail to work.I kept on getting a password error that my password was wrong.

I'm using incoming.verizon.net and outgoing.verizon.net and the ports are

outgoing =25

incoming =110

These port settings are working for now. I'll keep using them until I can't any more.

tns2

@Fishead wrote:
I had to go back to the old settings to get my Windows Live mail to work.I kept on getting a password error that my password was wrong.
I'm using incoming.verizon.net and outgoing.verizon.net and the ports are

outgoing =25
incoming =110
These port settings are working for now. I'll keep using them until I can't any more.

The notices going out say they may not work after September.

mdoble

Beware:

if you try to follow the instructions in the notification Verizon sent to you regarding changes to the iphone settings for incoming/outgoing server port #'s there is a typo.

They direct you to go to verizon.com/emailassist and there you find a step by step guide. It's really for setting up a new email account but you can just delete your existing account and re do it or just go thruogh the steps to get the info you need to edit the existing account.

The problem is in step 7c: do not set outgoing port to 995 as they say to do; your iphone will go into a verify forever loop that you must break by killing the setup app. Set outgoing port to 465. The incoming port is 995.

Hope this helps.

BPpark

Same thing happened to me: no more archive of messages on the iPhone!

Jordan881

The directions on the net did not work. i spent way too long trying to get help by phone - incredibly frustrating and it has been for years.

terrible, terrible service

MKW3

I have tried all the suggestions and directions posted in this forum to include going back to the old POP3 settings and I still can't receive any emails. I am using suddenlink as my ISP but have verizon as my email.

Anybody have suggestions on how to correct this issue? This has been occuring off an on for the last two weeks.

Thanks

somegirl

@MKW wrote:
I have tried all the suggestions and directions posted in this forum to include going back to the old POP3 settings and I still can't receive any emails. I am using suddenlink as my ISP but have verizon as my email.
Anybody have suggestions on how to correct this issue? This has been occuring off an on for the last two weeks.
Thanks

For the sake of example, we are going to pretend that we are setting up fictional account "fakeacct@verizon.net" and the password for logging into that account in webmail is "fakepassword" - Again, this is a fictitious account for the sake of an example.

The settings for using Verizon's servers would be:
Incoming Server: pop.verizon.net
Server Requires Authentication: Yes
Username: fakeacct
Password: fakepassword
Requires a Secure Connection (SSL): Yes
Port: 995

Outgoing Server: smtp.verizon.net
Server Requires Authentication: Yes (You can set it to use the same settings as incoming, or manually enter the username and password.)
Requires a Secure Connection (SSL): Yes
Port: 465

If you are given the option anywhere for Secure Password Authentication (SPA), set it to No or Normal

These settings should work unless you have a Verizon/Yahoo account, in which case the server names are: incoming.yahoo.verizon.net -and- outgoing.yahoo.verizon.net

If all of that is set up and it's still not working, your best bet is to provide a screenshot of your settings (with personal information blocked/removed) and any errors you are getting.

BobRudd

Would you please give those same instructions but for an existing (old) Verizon only, e-mail account that uses Outlook 2003?

I've tried doing everything exactly as Verizon's instructions tell me to do and I get failure messages each time.

Verizon's instructions for Outlook 2003 do not follow what one sees when opening Outlook 2003 after you finish the first step. At that point, you are on your own as to what to do.

I've changed and placed everything, as best I can from the incorrect Verizon instructions for Outlook 2003, only to fail each time.

Fortunately, putting in my old info still lets me use my Verizon e-mail account.

I don't want to delete my old e-mail account and have to set up a new one because I have 100's of e-mails I do not want to lose.

Please help me if you can and thank you for considering my request.

annmarie5

The probelm I am having is with Apple Mail. In preferences there is no section for a port entry for outgoing mail. incoming is set to 995 and is working fine. The outgoing takes a long time to send or sends but acts as if it is stil trying. I never know what is actually sent until someone replies.

JGold1

I love you.

Thank you - it was the Yahoo thing. Verizon & Yahoo ruin everything!

leroyn1

Same experience. I deleted the email account and had the phone automatically estblish a new email account and it returned to my previous settings. Verizon either owes me a fix or a new phone of equal quality without a new contract.

tommy1028

The pop 995 and 465 only works while in Naples Florida but not in NJ

Pilotdave1

Here's my experience to-date:

Updated my iPhone 4 (running latest iOS) to new settings and got a warning message that mail might not work. It didn't. I had to change the incoming server back to 'incoming.verizon.net' to be able to download email. The outgoing server settings worked fine.

Email in Outlook 2010 is working fine with the new settings per Verizon.

Haven't tried updating the settings on our iPad.......

Are these changes really necessary - do they actually make a difference in my life aside from forcing me to spend time trying to sort out what works (or doesn't) on which device????

Thanks!

sussessstory

Problem solved! After updating to the new settings on my Apple iphone, I was unable to send emails, and was receiving the error indicating "server does not allow relay." The key is to include your username and password on the smtp settings. When updating the email account on my laptop, there is an option in Outlook to "use same settings as my incoming mail server." However, on my iphone, I had to go ahead and type the same info that I entered on the Incoming Mail Server

Select: Settings

Select: Mail, contacts, calendar

Select: Verizon

Account: On

Name: (Your name)

Email: (your email address)

Description: Verizon

Host Name: pop.verizon.net

User Name: (your user name)

Password: (your password)

Go down and select: "Advanced"

Deleted Messages: Remove after one week

Income settings: Use SSL "On"

Select: "Authentication" and choose "Password." Then go back to "Advanced"

Delete from server: Never

Server port: 995

Then, go back to "Verizon"

Outgoing Mail Server

Select: SMTP

Primary server

Select: outgoing.verizon.net so that you can update it to: smtp.outgoing.net

Server: "On"

Host Name: smtp.verizon.net

User Name: (your user name)

Password: (your password)

Use SSL "On"

Select: "Authentication" and choose "Password." Then go back to "smtp.verizon.net"

Server port: 465

Click "Done" Then, go back to "Verizon"

On Verizon POP account screen, click "done."

Hope it works for you.

Beiram

Sussessstory's instructions worked perfectly. Thank you!

kchen2

I changed the settings on my iphone and ipad as requested by Verizon. I lost ALL of my emails on both! Fortunately, my emails have also gone to Outlook 2010 on my PC. I'm petrified at the thought of losing them on my PC as well so I haven't made the switch. I've received two more letters and a robocall from Verizon about this necessary change, so I'm sure it's looming. Has anyone had experience making this switch with your Outlook 2010?

Wileane

When enter the information, I am getting a message that there is something wrong with the POP3 This is very frustrating because need this service but you are making it very difficult. Please help me because I pay way too much to be aggrivated with the changes of the system not working.

TomH121

Thanks for writing up this PERFECT procedure.

My iPad 2 running iOS 7.0.4 is also SET UP EXACTLY THE SAME WAY

thepops1

Folks,

Maybe you can help me as well. I can get mail on the webmail client, no problem. I can send from outlook 2007, I jusat can't get any mail in. I can ping both the incoming and outgoing servers. (and I am using yahoo). Here are my settings:

somegirl

@thepops wrote:
Folks,
Maybe you can help me as well. I can get mail on the webmail client, no problem. I can send from outlook 2007, I jusat can't get any mail in. I can ping both the incoming and outgoing servers. (and I am using yahoo). Here are my settings:

You need to check that box under the incoming port number line that says "This server requires an encrypted connection (SSL)"

thepops1

When I check that box not only does it continue to not receive, it no longer sends either!

thepops1

OK.. Got it to work... but I'm not sure why... I enabled the SSL and that let the incoming mail test work,, but broke the outgoing Smiley Mad it gpt an error saying it couldn't authenticate. So I set up the outgoing NOT to use the incoming credentials but put in in manually (the same as the incoming one) and now both ways work! No idea why, but it's working!

thanks !

tns2

I don't remember if its documented, but it has been recommended before NOT to use the same settings option.

Blessed517

I have tried all of the suggestions and followed them to the "T" but still get the error message that my username and password are incorrect or that the incoming server is not responding. I am so frustrated spending so many hours trying something that she be simple enough.

TomH121

QUESTIONS

1) What VZ Service Do you have ?

2) Where are you located ?

3) What equipment,Operating System and email software are you using ?

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