Verizon's refund check bounced and my bank charged me a check-return fee

Question

I cancelled my service back in November 2014 and sent back the equipment.  I received my refund check in late January and deposited it.  Several days later my bank informed me that the check had bounced and I was charged a $14 fee.  I called Verizon and got routed around to some woman who said that they stopped payment because I had changed my mailing address.  She essentially accused me of being at fault for the check bouncing.  When I said that I had provided Verizon my new address she said she would resubmit the refund for payment.  When I said I also wanted to be compensated for the $14 fee, she balked and said I would have to fax her the bank statement proving I had incurred the charge.  Not having a fax machine I asked if I could email her a copy.  She said no; she only accepts faxes.  At that point I lost it.  Why does dealing with Verizon have to be such a difficult ordeal???

I am not going to deal with this surly woman anymore.  Who do I mail my complaint to?  Anyone have the address of Verizon's president?

[Deleted User] · Accepted Answer

Hi RBinDC,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.