Verizon told me to Logon and get help but still no relief!!

[#1]

All I want to do is pay my bill online.

I have had Verizon home since September. I have an ID and Password but no matter what I always get the same error when logging in, that I have not had service long enough. I called Verizon and the kid I spoke to told me to try online support and that he could not see my account???What?

I log on and try to chat with the cartoon character and I get kicked out everytime.

I just want to see my bill online and pay it....I WANT to pay verizon and I can't....

I don't want a phone call from Verizon...I don't want someone to try to sell me something in addition to my current service...I just want this fixed.

I have Verizon Phone, Internet, and TV, AND I have Verizon Wireless as a cell phone carrier for 3 phones. I think I pay enough to at least get some help!!!

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

[sueh87]

In Septemeber Verizon sent me an email saying my account number had been changed.

When I login, I see that the old account number is still listed.   Maybe that is why I cannot get

any info on my account, or pay my bill online.     

[LawrenceC]

Hi sueh87,

Sorry you are having difficulty with your account online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.