Why won't Outlook 2013 allow me to set up a Verizon.net email account?

I got a new PC with Outlook 2013. I've been trying to set up my Verizon email account on Outlook. When i fill in the usual smtp/pop info it doesn't work.

Log onto incoming mail server (POP3): Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

I checked on the Verizon website and couldn't find any help. It always worked easily with the older versions of Outlook. Any advice?

thanks.

Accepted answers

prisaz

https://www22.verizon.com/ForYourHome/VZRepair/vziha/Service.aspx?ihaweb=EmailSetup

Check your advanced settings for the account. To use these ports, and not POP3 110 or SMTP 25. Also SSL

All comments

walt178

Try the following settings. They work for me using Windows live mail.

Server information:

Incoming mail (POP3): incoming.verizon.net

Outgoing mail (SMTP😞 outgoing.verizon.net

Server Port numbers:

Incoming mail (POP3): 995

Outgoing mail (SMTP😞 465

And of course the obvious: verify and reenter your user name/password.

prisaz

https://www22.verizon.com/ForYourHome/VZRepair/vziha/Service.aspx?ihaweb=EmailSetup

Check your advanced settings for the account. To use these ports, and not POP3 110 or SMTP 25. Also SSL

armond_in_nj1

@MPR_Pville wrote:
I got a new PC with Outlook 2013 ... Outlook cannot connect to your incoming (POP3) e-mail server ... It always worked easily with the older versions of Outlook. Any advice? ...
If you have a new PC you probably have Win 8. Win 8 doesn't natively support POP email, so do a search on this issue and switch to one of the (many) email applications that will do what you want to do. BTW this issue had been beaten to death and has nothing to do with VZ. It an MS "feature."

MPR_Pville

So many helpful answers, thanks to everyone.

prisaz

I am happy we could help. At times it is not always easy to find the information, but many times if you know where to look it is there.

I hope your Email is working now. I was rather surprised to find that nice Email troubleshooting tool under Verizon support. It provides a lot of information, and will also auto configure your Email. I did not try that tool because mine is working. Yes I have hear that Win 2008 does not support POP3, but I would need to try and use it to find a work around. Like the internet connector tool that downloads from a website. There must be a way.

I suppose I need to get Win 8 to learn how to support others. But if I do an upgrade and not a clean install, it would probably work? Smiley Frustrated

thegeek

you have the wrong server names.

POP3 is incoming.verizon.net
SMTP is outgoing.verizon.net

@prisaz wrote:

Hubrisnxs

pop.verizon

and

smtp.verizon are the new settings

www.verizon.com/emailsettings

Set up your email software with your Verizon email account settings
Get help setting up your Verizon Online Email account in email software. Select to set up your email software automatically or use step-by-step instructions.

Please Note: Verizon has recently updated our email client settings to improve security.Please review the settings below to verify that your email software client (e.g. Outlook, Outlook Express, etc.) has the most recent configuration.

Before you begin:
You'll need the following email settings:
Incoming mail server (POP3): pop.verizon.net
Incoming Server Port Numbers: 995
Outgoing mail server (SMTP): smtp.verizon.net
Outgoing Server Port Numbers: 465 Why is this important?
Make sure SSL encryption is enabled for the incoming and outgoing mail server.
For more email and remote access configuration options see Verizon Online Email Settings

scottydog

These setting do not help the problem much. The sending with SSL selected doesn't work period. Unchecking SSL allowes sending but way too slow.

What is going on with Verizon email?

lilhighway

BTW this issue had been beaten to death and has nothing to do with VZ. It an MS "feature.".....armond it's called the latest technology. imap.verizon needs to get up to date bottomline.lmfao

lilhighway

Virtually all modern e-mail clients and servers support both. The POP protocol has been developed through several versions, with version 3 (POP3) being the current standard. Most webmail service providers such as Gmail and Yahoo! Mail also provide IMAP and POP3 service......EXCEPT VERIZON LMFAO

Hubrisnxs

outlook.com does both AND gives you 7gb of online storage through skydive.

🙂

PLUSSSSSSSSSSSSSSSSSSSSSSSSS

if I leave verizon, I don't have to worry about, what am I Going to do with my email address. outlook.com gmail.com, yahoo.com they all go with me no matter what provider.

jt7797

I was successful in setting up my verizon e-mail in Outlook 2013 by using the incoming.verizon.net and outgoing.verizon.net settings with the default ports of 110 and 25 respectively. IMPORTANT: to get this to finally work I had to click on the "More Settings" tab and then the "Outgoing Server" tab. I clicked the button next to "Log on Using" and had to re-enter my ID and password. This was the key step for getting this to work for me. Hope this helps.

lilhighway

armond,

it's called current technology something verizon has no clue about,do some research

lilhighway

lol@resolved

Your Attention Needed: Re-configure Your Email Settings to Send Email

If you are having trouble sending or receiving email using your email software (Windows Vista Mail, Outlook, or Outlook Express), you might try switching your outbound port to 465.

Most common email viruses are sent using port 25 to infect computers. Often times the user never knows their computer has been infected. In order to protect our customers, Verizon has turned off the ability to send email using port 25 for all users other than those using a @verizon.net email address.

If you want immediate step-by-step instructions, visit change my port settings to 465 now.

What is outbound port 25 blocking?

Outbound port 25 blocking is a network configuration change that will prevent computers on the Verizon network from connecting to servers outside of our network. Servers outside the Verizon network use a method commonly employed to send unauthenticated, unsolicited e-mail or “spam”.

Why is Verizon blocking outbound port 25?

The majority of spam (unsolicited email) on the Internet is caused by malicious software viruses that take control of infected computers. These viruses direct the infected machines to send email through port 25. Verizon takes spam very seriously. Verizon blocks outgoing connections on port 25 to prevent infected computers from being used by spammers to send unsolicited email. Outbound port 25 blocking is a standard industry method to control spam.

When will outbound port 25 blocking be implemented?

We will begin implementing outbound port 25 blocking in the first quarter of 2009.

Madstamina

This will allow you to send only. But won't allow you to recv. I'm researching the issue right now.

Madstamina

Nope doesn't work.

Green17

Change all as stated by Verizon then make sure the "Authentication" on both the incoming and outgoing is checked even if it says so click on it then check it again in the menue.

Hope this helps. Had to figure this out on my own even after talking to a Verizon and Verizon wireless. What a waste of 45 minutes.

johndhanks

Thank you, this worked for me!

FSSimon1

I am running WINDOWS 7 and OUTLOOK 2013. I have Office 365, too.

I have followed directions scrupulously. I have had Verizon take over my computer three times, with no success over the past 3 months since I purchased a new Dell.

Error message:

Send test e-mail message: The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

somegirl

@FSSimon wrote:
I am running WINDOWS 7 and OUTLOOK 2013. I have Office 365, too.

I have followed directions scrupulously. I have had Verizon take over my computer three times, with no success over the past 3 months since I purchased a new Dell.
Error message:
Send test e-mail message: The operation timed out waiting for a response from the sending (SMTP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

Check your security software, make sure it's not set to scan your outgoing messages. This can hold up the sending process and cause it to time out.

crmnsn

jt7797 - It worked! Thanks! All the other input had me going cracy, but going to the outgoing server tab did the trick!

alotfalian

@jt7797 wrote:
I was successful in setting up my verizon e-mail in Outlook 2013 by using the incoming.verizon.net and outgoing.verizon.net settings with the default ports of 110 and 25 respectively. IMPORTANT: to get this to finally work I had to click on the "More Settings" tab and then the "Outgoing Server" tab. I clicked the button next to "Log on Using" and had to re-enter my ID and password. This was the key step for getting this to work for me. Hope this helps.

Did this too and still no success.

alotfalian

Problem solved. The server settings are as following for my account. The server addresses are incoming.yahoo.verizon.net and outgoing.yahoo.verizon.net

To find out what are the settings for your account go to Verify your email settings link from the support site (http://www.verizon.com/support/residential/contact-us/index.htm)

EfrimMA

starkman95

Works beautifully - thanks!

Jayhawk66

Seems to be a lot of misinformation around regarding Windows 8.1, Outlook 2013, Verizon, and the compatibility. Actually it seems they all do (or can) work together. I recently set up two identical desktops, moving in each case from Win 7x64 and Outlook 2010 to Win 8.1x64 and Outlook 2013, with the Verizon element remaining constant.

But results are different. On computer 1, everything seems to work OK.

Computer 2 can receive, but not send, and gives the dreaded "cannot connect to your outgoing server" message.

Settings are the same in both cases: smtp.verizon.net, port 465, etc. The only difference is Computer 1 happens to be the hardwired one, and Computer 2 is connected wirelessly. So I'm thinking maybe the router?

Does anybody know?

As a general comment, I'd just say the fact that Verizon has no info sheet on the general problem of email with Outlook 2013, and if you check their set-up instructions, you'll find you are asked to choose between various versions of Outlook but 2013 ISN'T ONE OF THEM, suggests that Verizon is behind the eightball and doesn't much care. Likewise that Verizon doesn't offer IMAP accounts (which it is said, will work with web-based apps like Outlook.com).

laanwi

I contacted Microsoft support and Roderick C got me up and working in 30 minutes. I spent all day yesterday trying to figure it out myself. Give them a try.

BLevins2

Spent hours trying to get our new computer with Windows 8.1 to let me add my verizon webmail to Outlook 2013. Eventually gave in and called Verizon. After an hour on the phone, here are the settings that finally worked:

You have to type in a name under User Information. Won't work if you leave it blank.

Incoming mail server: pop.verizon.net

Outgoing: smtp.verizon.net

Check the box to remember password.

Don't check the box to require Secure Password Authentication.

Then click "More settings". Click "Outgoing Server" tab.

Check "My outgoing server (SMTP) requires authentication".

Check "Use same settings as my incoming mail server".

Then click "Advanced" tab. Incoming server (POP3) should be 995. Check "This server requires an encrypted connection (SSL). Outgoing server should be 465. "Use the following type of encrypted connection:"-- choose SSL.

Hope this saves someone some time 🙂

Fidknop

BLevins Wrote:

You have to type in a name under User Information. Won't work if you leave it blank.

Incoming mail server: pop.verizon.net

Outgoing: smtp.verizon.net

Check the box to remember password.

Don't check the box to require Secure Password Authentication.

Then click "More settings". Click "Outgoing Server" tab.

Check "My outgoing server (SMTP) requires authentication".

Check "Use same settings as my incoming mail server".

Hope this saves someone some time :smileyhappy:

__________________________________________________________________________________________

Fidknop Replies:

OMG doOd!!!! It worked!! HA HA!!!!! It worked.... I've been trying for sooooo long. You, deserve a medal (or at least a raisin).

Seriously - THANK YOU!!

VerizonUser116

I just bought a new Dell PC and downloaded the one-month trial version of Microsoft 365. I wanted to see if I liked it instead of buying Microsoft Office 2013 for Home and Business. I set up my email account as noted here and can see all of my Inbox emails. But I cannot see any Sent emails in the Sent folder if they were sent from a different device. I can see emails sent from my new PC. I have tried every possible variation setup with no success. I have literally been at this 3 days searching Microsoft and Verizon support pages. I called MS who said that they could not help me b/c I have not yet bought their software. I explained that the one-month trail is supposed to allow me to use it so I can decide if I want to continue with leasing it or buy it outright. I am desperate to get this fixed ASAP. Thanks to everyone who have contributed to this email string!!!

YKPAIHA

Worked for me

Enter your email
Incoming mail server (POP3): pop.verizon.net
Outgoing mail server (SMTP): smtp.verizon.net
Enter your user name
enter password
select check box - Remember password
leave require logon using Secure Password Authentication (SPA) unchecked

click MoreSettings button

Outgoing Server tab:

Select My outgoing server (SMTP) requires authentication

Advanced tab:

Incoming server (POP3): 995 port
CheckBox checked - This server requires an encrypted connection (SSL)
Outgoing server (SMTP): 465 port
Use the following type of encrypted connection - select SSL

Clcik OK to save, test your connection