Child Item

Site Totals

61364 Questions Answered 267 Categories

cannot access email when I try to log in

When I try to log in and check my email, I get an error message . HTTP 501/505. I've cleaned and repaired my registry, restored my computor to an earlier time which will help for a day or two but then does the same thing. I need some help!! I can access my email through Windows live mail. I have windows 7

Comments

Bearwood

gchalot, I have the same issue as you report. My issue began after installing patch KB2585542, resolved upon uninstalling it. If anyone else can solve this issue, I'd also appreciate the help.

gchalot

I installed the same update. It says it's an important one. I usually install all the important ones. I'll uninstall it and see what happens.

mister413

delete window update kb2585542 and you will be back to normal

Holly1

The only ones that can correct this problem,would be the Verizon email software techs. Don't hold your breath waiting for them to do so.

Holly

jenawade25

I was getting the HTTP 501/505 messages as well. Uninstalling the microsoft update KB2585542 helps. But when is verizon going to do anything about this issue. I'm asking because my computer is going to install the update daily so I'm going to have to delete it daily. Has verizon come up with any suggestions yet anybody.

berniekay

Absolutely uninstall update KB2585542. The person suggesting that was right on the money. I did uninstall and everything was fine.

HereWeGoAgain1

How do lyou uninstall the patch?

topdog

I would not advise doing this but if you choose: Go to control panel, click on add or remove programs, find windows updates scroll down to update you want to remove and click on remove program.

This is an imporatant security update. Verizon is working on rewriting their software to be compatible with Inrenet Explorer. I will use a work around as described on these pages to do that. Sign into E mail with old E mail sign in page.

http://webmail.verizon.net/signin/

HereWeGoAgain1

Thanks, I did remove the update and it worked. When Verizon makes themselves compatible I will reinstall it. I had used the work around you described for the past couple of days but it seemed needlessly annoying. It would be helpful if Verizon would inform their customers of a problem when they discover it. Thanks again for your response.

gchalot

I've decide to leave it alone and access my mail from windows live mail. I've run into the same thing, I uninstall and my computer wants to install it again. At least when I use windows live mail, my images come through when I forward my email where they don't using verizon. I don't think verizon knows how to fix that either. If anyone knows of a permanent fix, please post.

Child Item