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cannot pay bill online

for several months i have not been able to access or pay my bill online. i get email telling me it is due,then when i try to pay it says amount N/A,and will not accept any payment. i paid online for over a year,then it just stopped working. have tried EVERYTHING!.even tried going back to paper bills. many phone calls,everybody helpfull,but no success I JUST WANT TO PAY MY BILL!!.

Comments

[Deleted User]

Hi kofb,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

xactofluff1

I also cannot pay my bill or review anynew bundles as my contract expires....Help anyone?

[Deleted User]

Hi xactofluff,

Please try clearing your browser cache and cookies and let us know if you still experience the problem.

fcadenas

ca`nt pay my bill online the page do not acept my password

ElizabethS

Have you tried clearing your cache? And if that does not work, try a different browser.

kofb

have not heard from anyone! spent 11/2 hours on phone,with very helpful agents,but no luck. they said they would put in a repair ticket,but i still have heard nothing. i am pretty sure you would like me to pay my bill,but this is impossible! i pay online with many other accounts and have never had this problem. would you please tell me how to get back to getting billed by mail.

[Deleted User]

Hi kofb,

Have you gotten an email from the eCenter in response to your earlier post? Please check your junk or spam folder.

kofb

i have heard nothing. i have checked spam repeatedly,but have seen no messages from verizon. just tonight,there was a phone message that something on my account had changed. the message said that as a result of my contacting verizon,my account has been changed to ----------------. it did not say what my account had been changed to,only that i should change my password.

[Deleted User]

Hi kofb,

Let us know if the changes to your account now allow you to log into your account succcessfully. If not, let us know and we will again send your issue to the eCenter.

kofb

i see no changes to my account,and i still cannot access my bill. still says cannot process at this tme and amount n/a.

AndrewBorn

I have been experiencing this exact same issue for months. It started around October 2014. I have spent hours on the phone with Verizon technical support with no resolution. I have been promised, multiple times, calls back about the issue. I have never received a call back.

Finally, about two months ago, I was able to switch back to paper billing (previously, I was not, and the agents said they could not). I received paper bills for maybe 3 months, but this month a bill has not arrived and I am still unable to pay the bill on my account because the amount due is N/A. Also, no past bills are visible on my account dashboard.

The account number displayed on the bottom left of my account screen is incorrect. It was apparently changed at the same time that my issue started. I had made no changes to my account - Verizon just suddenly changed the account number and online billing has not worked correctly since. At one point I was told that it might take 6 months for the correct account number to appear, and that there was not anything Verizon could do - I just had to wait. That was more than 6 months ago.

I have tried to register with the new account number and it says that my account already exists - but when I am redirected to that account the old account number still displays.

Very frustrated with this, and it is impossible to understand how Verizon is unable to resolve this problem after months and numerous phone calls.

ElizabethS

Hellow AndrewBorn

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

kristroy

I AM TOTALLY DISGUSTED WITH VERIZON RIGHT NOW! I HAVE BEEN TRYING TO PAY MY BILL FOR A WEEK NOW AND JUST SPENT AND HOUR ON THE PHONE AND TRANSFERRED TO 6 DIFFERENT PEOPLE AND TOLD I SHOULD JUST GO TO A STORE OR MAIL IN A CHECK AND THEY WOULD NOT WAIVE THE FEE IF I PAID BY PHONE, ARE YOU KIDDING ME?!!!!! AFTER ALL THAT THEY HUNG UP ON ME!!!!! I HAVE TRIED THE SUGGESTIONS I HAVE READ HERE AND IT'S STILL NOT WORKING, WHEN I CLICK "PAY MY BILL" IT SAYS MY BALANCE IS N/A AND BRINGS UP A BOX TELLING ME TO UPDATE MY BILLING INFO AND WHEN I DO IT SAYS THERE IS NOTHING TO UPDATE

PLEASE HELP!!!!!!!

[Deleted User]

Hi kristroy,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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