Yesterday I decided to update my connection settings per the email circulated by Verizon.
In the process it was necessary to change my password.
It appears to work. I can now login to my Verizon with it.
BUT
Login attempts fail with an e-mail client and/or web mail.
Repeated attempts at resetting the password have been made (so far 5) with the same results.
I went through it with the online chat people this morning and was told that it would be escalated to the e-mail people and that I should expect a call.
Anybody else having this problem ?
at the top of this forum you should see your locaton, (change) Welcome USERNAME Sign Out
IF you click My Verizon do you see a quick signing on page (you should) then you should see xxx emails and be able to click that link to see emails. Once in a while It shows signed out (before the 2 weeks are up) and I have to click the link a second time to connect. I always use the "stay logged in for 2 weeks option"
At any point do you see this screen? http://www22.verizon.com/content/sso/signin.aspx?goto=http%3A%2F%2Fforums.verizon.com%3A80%2Fvrzn%2F...
Once you get this fixed, the email client should easily be resolved (what client do you use? )
Oh, I can login to My Verizon just fine.
What I can't do is check my email with webmail, nor can I check my email with ANY e-mail client.
If I try to login to web mail, I get a failed login message.
If I try to login with a mail client from home , I get a failed login message.
I CAN, however login to the verizon web site and check my settings and look at my bill, etc.
The issue seems to be that login authentication for mail is failing.
Glen
I don't see why operating a web server is this problematic.
As far as I can see this account is locked. Likely due to failed logins.
At one time Verizon was reasonably reliable and I came to depend on their mail service.
My mail has been out of order at the provider end since yesterday, and I see no indication that this problem is being worked. I know that a trouble ticket exists. From experience I know that this is tyoically a simple problem, which means that there is either nobody around to deal with it, or nobody is bothering to deal with it.
This makes two unrelated outages lasting more than a few hours in a short time.
I just got off of the phone with a very nice young lady who was working to resolve the problem.
She decided the problem was related to autentication it seems, and it is being escalated again.
Start a new topic or ask questions in the open forum.
