netflix promo

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

rjfuerst

I am having the exact same issue.

I signed up for 50/50 internet only service with a 2yr contract that included 1 year of Netflix.

I chatted with a representative the day I ordered 12/21 and they said a code would be sent to me after the installation. I have not recieved anything yet.

I called this am twice and non of the customer service representatives had any idea of what I was talking about. Please help.

Hi rjfuerst,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

roudrani

no has reached out to me yet as of today. any idea how long this usually takes?

Usually two business days. But we will send them a reminder.

big_apple_al

Can someone from Verizon also contact me with the details for Netflix. My service began on Nov 24 last year and I have not heard anything, despite the 30 day promise.

jlopez104

I'm having the same problem, when I signed up for FIOS internet plan two months ago, I was told I was going to get a netflix promo code by email and I still haven't received anything. I've been on the phone twice and on hold for more than 40 minutes each time and this issue has not been resolved yet. I think it was false advertising because no one seems to know anyting.

Hello jlopez104

boysangur1

Same exact issue. It's been over 2 months and I haven't received any Netflix code. I have the email stating that I should expect it, I also spoke to a representative who promised it would arrive within 30 days of service activation. Now, after being on hold for almost half an hour, I decided to try the forums. Anyone find anything out about this?

Hello boysangur

AK1453

Hello ElizabethS,

No agent have reached out or received any private message regarding this issue.

Kids are asking when they are going to get Netflix which was included in the package when we signed up beginning of December 2014.

I try to tell them hopefully Verizon will honor their deals.

All my information is up to date and I am successfully receiving the bills to my email address on file. I have also white listed Verizon's email domain so they don't end up in the spam/junk folder (but I still look into them just in case).

So far not been successful getting my Netflix promo after contacting Verizon numerous times and been promised that the matter will be resolved;

01/07/2015

01/12/2015

01/14/2015

01/15/2015

If you have any power to make it right, please.

Hi AK1453,

Thanks for letting us know. We have let the team know that you are still awaiting a reply.

rp2015

I've been having the exact problem. Got the service installed over a month ago and no code. No customer service representative seems to know about it. They keep trying to transfer me over to the pre-paid department, which doesn't make any sense. The Live-chat guy just refered me to the netflix website and asked me to just click on the link and was so sure that it'll automatically give me a code. Of course it didn't. Really frustrated.

Hi rp2015,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

nettielee317

I am havinng this same issue! Been 2 months now and no Netflix code. Can anyone help and has anyone actually got their code?

Williamy777

I am having the same problem. I tried to call verizon support but no one know what i am talking about ( support guy tell me I already have netflix channel .. LOL )

can some one help please.

Hi Williamy777,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

alan123451

Hi. I have the same issue as everyone else. Did anyone actually have an agent reach out to them and get this resolved?

Hello alan12345

An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

djspyda22

Has anyone else yet received their NetFlix promo code? I too have been experiencing an extreme amount of frustration. It's been several weeks since my installation (FiOS internet, HBO/Showtime, Local Channels) and have not heard any word as to the promo code that was promised (1 year Netflix was included in my bundle with 2-year agreement).

I've chatted to several reps who advised me I needed to call in, and upon calling in the reps appear unaware of this promotion and are telling ME that I'M confused. Which is hilarious because it appears that numerous others have had the same issue as me.

I'd just like to know when to expect the Netflix code to come.

Hello djspyda22

djspyda22

Thank you, though I did not hear from a Verizon rep, I was able to find the promo code. FYI for those waiting for them, they are being sent from Verizon via Email.

karenty10066

I have the same issue and the represenitive was really rude, he said "i had to sign up for the promotion". When i ordered the plan online it didnt state i had to sign up for the free one year netflix anywhere. By saying that its consider scamming us.

Hello karenty10066

launching9

I got exactly the same proboem. My service is Internet + TV for 2 years started last December.

I just called Verzion customer service and they claimed they emails me the netflix promotion code this January. I checked my email box, which has nothing. I even checked spams. Anyway, they claimed they will issue another promotion code and email it to me in the next 72 hours.

I am not sure if Verizion is playing any tricks here, i.e. "no promotion code unless you call them".

jdkrpi

Hi, I am also having the same problem. I signed up double play bundle on 1/16//15 that included hbo, showtime and netflix. I have not received netflix promo code. I have called verion help line and did not receive any answer.

JustMeJnfere

Hopefully someone from Verizon can answer this. I have called several times and chatted several times and keep getting promises with no results.

I signed up for a package that includes 1 year of Netflix. I was told I would receive information on how to set up my account within 30 days. 30 days passed on the 14th of February.

Could someone from Verizon please help me get the information I need so I can get the service promised?

Thank you.

CRobGauth

This is mainly a user supported board.

Your best bet is to contact Customer Service directly.

JustMeJnfere

Believe me...I've tried.

Hi jdkrpi,

Sorry you are also having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

Hi JustMeJnfere,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

starbright1

Hi LawrenceC,

I am also waiting for the Netflix code. I signed up for FIOS first week of Jan with this promotion. Can you ask an agent please contact me as well?

Thanks.

Hello starbright1

rgb2cmyk

I just thought I'd update everyone with my findings since I'm in the same boat.

First, to the moderators: The same automated response (or at least copy/paste) is very annoying and does nothing to make us feel like anyone at Verizon is listening.

Second. I did find the Netflix coupon email deep down in my Gmail spam folder. This was the message that Gmail added at the top when I opened it:

Not sure what that says when Verizon's own emails are failing Verizon's own required authentication, but there you go.

Check your spam folder. Hopefully it wasn't deleted yet.

kat501

Hi.

I also signed up for the local tv package, 50/50 internet with free showtime & hbo & netflix but still have not received the email about netflix. Checked inbox and spam folder. Got zilch. Fios was installed on January 19 so it has been well over a month. Please assist.

kat50

You need to contact Verizon directly and speak with the promotions department.

tns2

@rgb2cmyk wrote:
I just thought I'd update everyone with my findings since I'm in the same boat.
First, to the moderators: The same automated response (or at least copy/paste) is very annoying and does nothing to make us feel like anyone at Verizon is listening.
Second. I did find the Netflix coupon email deep down in my Gmail spam folder. This was the message that Gmail added at the top when I opened it:
Not sure what that says when Verizon's own emails are failing Verizon's own required authentication, but there you go.
Check your spam folder. Hopefully it wasn't deleted yet.

It means you have a sppamer near to you using Verizon. Of couse they could handle it better without effecting you.

Raks

I am also having the same problem. It been more than a month, called up customer care multiple times and everytime they told me that it's "In process" but nothing has happened. Can someone please help? No Verizon emails in SPAM or INBOX for me.

Hello Raks

Same issue as all previous customers. Spent several precious hours calling the customer service numerous time, nobody can help me. Signed up for 2 years contract in December 2014, still have not received the promo code for 1 year of fee Netflix.

Can you please help?

Has anyone on this forum received their netflix promo code? I want to make sure this Forum works or is it just like calling customer service where nobody knows about the promo or claims that they sent it to me via USPS and I should contact USPS directly. They don't even I have a tracking # for what they claim to have mailed me.

Hi Amit_P,

Sorry you are having difficulty with the Netflix promotion. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

ElBee1

LawrenceC... I also need assistance with this matter. Please address. Thanks.

Hi ElBee,

Have you contacted Verizon support about the Netflix promo code?

ElBee1

Yes, months ago I asked about the promotion and they said it would show up, but it still hasn't.

ElBee1

For other experiencing this issue, I just went to my email's junk/spam folder and found my code in there. It was sent within 90 minutes of me posting on this forum two days ago, even though there was no response not the forum. It seems that the code's email fails Gmail's tests for incoming Verizon emails. Also, Gmail deletes spam automatically after 30 days, so theres a chance that if you don't frequently check your spam folder after signup, you'll never see it.

I have verified that the code is good for a $95.88 credit in my Netflix account.

Hope this helps.

Elbee, the spam email you referring to came from which email address? What was the subject of the email, so I can find it in my spam. Thanks

Update: got email from Verizon customer service a day after posting on this form asking account number. Hopefully the issue gets resolved.

jrgarrigues

Hello,

I contracted for FiOS Internet in December, but have not received the NetFlix coupon that I was promised at that time.

DETAILS OF YOUR SELF-INSTALL ORDER

Your order number
{edited for privacy}

Your order was received
Dec 18, 2014

Thanks,

John

You need to contact Verizon and ask about the status.

mittal

Even I am having the same issue. It is over 3 months now. I have called their customer service multiple time and they always say they will be sending. Everytime I had to at least wait for 45 minutes. Crappy service. I am really disappointed.

@roudrani wrote:
Hello, I signed up for FiOS internet only plan last month during a promotion with free Netflix for a year. Under the terms of the promotion, Verizon would send me the Netflix activation within 30 days of FiOS installation. It has been more than 30 days since my installation, and I have yet to receive the code. I have contacted the Verizon phone representatives several times but it's been very frustrating trying to resolve this issue.
They either do not know what I am referring to, or tell me that the promotion was only with the TV+Internet bundle. When I look through the plans now, I see that the netflix promotion has been taken off all the Internet only plans. Luckily I took a screenshot of the page when I was signing up. I uploaded the shots on the bottom of this post.
As you can see, they did have the netflix promotion with the Internet only service with 2-year contract, which is what I signed up for. I am hoping someone here can help me.

Hi mittal,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

jrgarrigues

I tried calling, several times, but I always hit a dead end on the Verizon call prompting grid. So, last night I tried calling again. Appartently I hit the queue at 9:01PM, just after your offices closed. The message instructed me to call back during normal office hours and then gave me the normal office hours which included Saturday from 9AM to 5:30PM. But when I called at 4:25PM (EDT) and worked my way through the teleprompting maze, I was told that the office is currently closed...

I'd really appreciate it if Verizon called me instead, like the hundreds of responses that I see prior to mine.

Thanks

jrgarrigues

What determines whether or not somebody needs to contact Verizon directly to talk tothe promotions department? The only thing that I can see is that if ElizabethS responds, then you get told to contact Verizon. But you can't! It's an ouroboric loop...

rddr1965

Well its to know that I'm not the only one with the netflix issue. My husband called the promotions department and they stated they don't deal with that promotion and customer service said we would get an email. It's been 4 months and we got nothing. Everytime he calls they tell him we will get an email. I checked both my private email that is linked to my verizon account as well as my verizon email. We got nothing. So I came here as a last ditch effort and see that alot of people have the same issue. Hopefully I'll get some help through here.

mittal

No one contacted me until now.

Hi rddr1965,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

hungry104

I'm also having the same exact issues as everyone on this board. I ordered Verizon on 1/16. I called Customer Service a month later when I never received the Netflix voucher. Transferred through several people, and one person actually emailed to confirm that I do qualify for the promotion, and Parago would email within 24 hours. They never did, and when I called back Customer Service, they were not able to help again.

Hi hungry104,

Sorry you are also having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

mittal

It's been over three months. Pathetic customer service. You say you will call or email and nothing happens.

stvedt

I am having the same exact issue as well it has been months and still have not received a promotional code.

Hello stvedt

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

wwwww1

I did not get it either. This gave me a very bad impression in Verizon!

I called many times, they transferred me a few times, and then give me a number for a rebate center which has no one answer phones.

Hello wwwww

wwwww1

Thank you! I cannot find the link to the private board, please advise.

Go to your profile page by clicking on your name. At the top, in the middle, is an area titled "My Support Cases". Under that title you will see a lin "Re: netflix promo". Click on that link.

Tarek972

Having the same problem. Called Verizon 5 times already in last few months and kept hearing that it will be emailed to me. Never received it. I tried to escalate this issue and only path to escalation seems to be writing FCC.