netflix promo

[roudrani]

Hello, I signed up for FiOS internet only plan last month during a promotion with free Netflix for a year. Under the terms of the promotion, Verizon would send me the Netflix activation within 30 days of FiOS installation. It has been more than 30 days since my installation, and I have yet to receive the code. I have contacted the Verizon phone representatives several times but it's been very frustrating trying to resolve this issue.

They either do not know what I am referring to, or tell me that the promotion was only with the TV+Internet bundle. When I look through the plans now, I see that the netflix promotion has been taken off all the Internet only plans. Luckily I took a screenshot of the page when I was signing up. I uploaded the shots on the bottom of this post.

As you can see, they did have the netflix promotion with the Internet only service with 2-year contract, which is what I signed up for. I am hoping someone here can help me.

[ElizabethS]

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[rjfuerst]

I am having the exact same issue.

I signed up for 50/50 internet only service with a 2yr contract that included 1 year of Netflix.

I chatted with a representative the day I ordered 12/21 and they said a code would be sent to me after the installation. I have not recieved anything yet.

I called this am twice and non of the customer service representatives had any idea of what I was talking about. Please help. 

[LawrenceC]

Hi rjfuerst,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[roudrani]

no has reached out to me yet as of today. any idea how long this usually takes?

[ElizabethS]

Usually two business days. But we will send them a reminder.

[big_apple_al]

Can someone from Verizon also contact me with the details for Netflix. My service began on Nov 24 last year and I have not heard anything, despite the 30 day promise.

[ElizabethS]

You  need to call in and check with Verizon for updated information.

[big_apple_al]

Thanks Elizabeth. I just spent about 40 minutes on the phone. Spoke to one agent who was unable to assist, and transferred me to the rebates department who seemed intent on sending me a coupon for a free tablet - even though I clearly said I was looking for the Netflix promo.

It appears not too many Verizon agents are aware of the promo. Thankfully I have my confirmation email which states:

"Your FiOS purchase makes you eligible to receive 12 months of Netflix service ($8.99 x 12 months). Watch for an e-mail on how to redeem in the next 30 days."

Any sugggestions on what I should do now?

[LawrenceC]

Hi big_apple_al,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[xwarrior20152]

I am having the same problem. Got transferred twice. This is really frustrating. 

Hopefully Verizon Rep is monitoring these threads and will help us out. 

[LawrenceC]

Hi xwarrior20152,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[kutd48]

Hello,

I emailed Verizon online days ago asking about where the Netflix free 1-year offer was and have not received a response regarding the status of the free year of Netflix, how to access and obtain this.  I keep searching all over Verizon's website and cannot find it, but when I signed up for service, it clearly stated that Netflix would be included for free for a full year. 

Would you please assist by emailing me with the information?  I do not have time to call Verizon and be on hold or on the phone for 20 minutes, 40 minutes or even longer.

Thank you for your help.

[ElizabethS]

Unfortunately you will need to call the billing /promo department for an answer, as this is a peer to peer support forum.

[kutd48]

Verizon Moderator,

Would you please provide the direct phone number?

Also, it appears others will benefit by having Verizon reach out to them for help.  Would you please have someone at  Verizon contact me?  This would be similar to your response to other posters with the same issue (An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.).

 I am sure it is not the intention but it seems misleading by Verizon for so many of us to have to contact the company for assistance.

Thanks 

[ElizabethS]

You need to contact Verizon directly. The number is 1-800-verizon.

[AK1453]

I am having the same issue. Signed up with Verizon Fios beginning of December but still haven't received my Netflix promo voucher.

I been calling for couple of weeks now and each time they say it's been recorded and escalated to upper management please wait 48 to 72 hours to receive it but nothing happens...

Please, advice  

[ElizabethS]

Hello AK1453

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[sleightofhand]

I'm having the exact same issue as well.  Spoke to reps and they have no idea what I'm talking about.

I received this back in November:

Your FiOS purchase makes you eligible to receive 12 months of Netflix service ($8.99 x 12 months). Watch for an e-mail on how to redeem in the next 30 days.

[ElizabethS]

Hello sleightofhand

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

[starbright1]

Hi,

I have the same problem. Signed up for 2 years of Fios 50/50. Netflix promo showed up during the order process. No activation code sent to me yet.