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poor customer service and retention policies

Got a voice mail from some V representative wanting to help resolve my problem. Left her "name", a phone # with a NY area code and a Case # . When I tried to reach her, the recording said that her voice mail was not set up. This could be a new reality show if it weren't so pathetic for a giant COMMUNICATIONS company.

Comments

DougVZ1

Very sorry to hear that. I've asked the team to reach back out to you, explaining that you tried to call them back but couldn't leave a message.

Travis_VZ

Hello! Sorry you're having troubles. I have sent you a PM to assist with your concerns.

mayswitchsoon

sorry, what is a pm? (phone message??)

KH-OrnEsh1

Please check your Private Message Inbox (PM).; It should look like this --

mayswitchsoon

On which page is the private message link found?

mayswitchsoon

Yesterday's voice mail farce was repeated today.

Dissatisfieduser

On 11/8 I purchased a Samsung 5. There are 4 of us on the plan and we all got new phones and a new plan. It felt a little like we were getting taken. Little did I know that Verizon could care about existing customers. It would have been cheaper to drop them for a couple of months and come back as a new customer. The biggest issue is the Samsung 5 failed on 11/25 or 11/26. I did not realize it had failed until it did it 3 more times. Today I wwent to the store to get it exchanged. No dice it is outside 14 days. Now I have to wait until sometime next week to get a new phone. They couldn't say for sure when I would get it. At the store for 2 hours to get a replacement set up. The store people were good they could have told me to go home and call the 800 number. Then I would have been on hold for over 1/2 hour to get the first person and then had to do what the tech said to try and fix it which wiped all the contacts. So now I have degfraded phone capabilities and intermittant loss of use.

Verizon has made it clear they don't car about athis long term customer. Next time around we will be looking.

ElizabethS

These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless Community at http://community.verizonwireless.com/

ElizabethS

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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