Child Item

Site Totals

61432 Questions Answered 270 Categories

"product cancellation warning notice"

I keep receiving these emails from Verizon. They tell me they are going to cancel my "verizon online backup & sharing" because I haven't used it for 6 months. I haven't used it since April, meaning... let me see... NOT 6 MONTHS! Since it's an AUTOMATED email, replying to it doesn't work. I called the phone number listed and they said they can't do anything about it, suggested I add the email address to the SPAM filter to block (which made me laugh) and transferred me to the E-Center... who said they can't do anything about it and transferred me to the BILLING dept... who was closed.

#1: not been 6 months

#2: Used it two days ago, and again today...so again NOT 6 MONTHS!

#3: How about a decend point of contact to deal with the problem? How about not ferrying me around like an unwanted fruitcake. I mean, I'm paying for this "service" so why not treat me like a customer?

#4: Who do I have to talk to in order to get these emails to stop?

Smiley Mad

Comments

JOSEm441

After reading this http://www.verizon.net/policies/vzcom/tos_popup.asp I would try contacting http://www.digidata.com/about-us/locations-and-contact/ ... If they can't help directly maybe they can tell you who to contact at Verizon... If you have anything you really need I would copy from the VZ online backup to a local hard drive until this gets sorted out.

PA-Flyer

I did talk with the backup folks. They said the messges aren't coming from them. So if they aren't coming from the backup folks, and they aren't coming from the E-center folks, where are they coming from?

I have already pulled the entirety of the backup onto a local USB drive, as a just-in-case-of. But I would LOVE to get to the bottom of this problem. I see two issues here: 1, they aren't recognizing the fact I'm using the service and 2, there is no way to find out who is sending the message to determine HOW they know I'm not using the service.

and I though the Gov't was confusing...

Smiley Mad

JOSEm441

Depending on what email program you use there may be an option to view full headers which should help figuring out where/who the email is from. For VZ webmail open the message and click view source.

PA-Flyer

Return-path: <essentialsandextras@email.click.verizon.net>
Received: from snd1180195.britecast.com ([unknown] [64.88.180.195])
by vms172101.mailsrvcs.net
(Sun Java(tm) System Messaging Server 7u2-7.02 32bit (built Apr 16 2009))
with ESMTP id <0MQJ00HSUMOICD20@vms172101.mailsrvcs.net> for
{edited for privacy}; Fri, 26 Jul 2013 07:29:07 -0500 (CDT)
Received: from qsnd9.00b.net (10.1.11.49) by snd1180195.britecast.com
(PowerMTA(TM) v3.5r11) id hu9lp40i69sf for <(removed)>; Fri,
26 Jul 2013 08:29:00 -0400
DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=c2;
d=email.click.verizon.net;
h=Message-ID:Date:From:Reply-to:To:Subject:Mime-Version:Content-Type;
i=essentialsandextras@email.click.verizon.net;
bh=XXWddPiShpdhhfl5brRgicmaDmI=;
b=JMU2XzPhyszYcQUNUBKXHPkoYpdaX4Z4z1rsB93n04ZuScluYCCvai1N/FXYq9zx7J4uTWGzwmi8
XLgqASH4cfKwn2SuAOFyIWfNRr06+YO9Qz8GLuIU1Zmm9HgzzyjeIB7xJGLjnk995aMHaH/CDgNs
q5lNcSCvQkrLUtV/LjY=
DomainKey-Signature: a=rsa-sha1; c=nofws; q=dns; s=c2;
d=email.click.verizon.net;
b=qcdTPLH1mgMV5cokpfhWK6M29IuamrlPHBSc0+Cn587Tk6r+7LlTCJgT46MbT+1nr7SS9BfUM+Kl
tNT4ELvTybhbGf6Hecyl2KPbf8B5I7akoX6SA9qhKOOApXv9V/2jH67H8PURl5BHBMLdD/SxXDBG
dmgvmsTW4hQKBYXf/s8=;
Date: Fri, 26 Jul 2013 08:28:59 -0400 (EDT)
From: Verizon Customer Care Team <essentialsandextras@email.click.verizon.net>
Subject: Verizon Online Broadband Essentials & Extras Order Cancellation
X-Originating-IP: [64.88.180.195]
To: (REMOVED)
Errors-to: essentialsandextras@email.click.verizon.net
Reply-to: essentialsandextras@email.click.verizon.net
Message-id: <2053880124.1374841740697.JavaMail.bmadmin@usga-qts-snd-09>
MIME-version: 1.0
X-Mailer: BritecastMailer 2.0 alfa (ISO-8859-1)
Content-type: multipart/alternative;
boundary="Boundary_(ID_tWGhsz/h+lOwlAO1n5kr+A)"
X-BrCs: 616
X-BrCg: 20260796
X-BrRc: 59685155
Original-recipient: rfc822;(REMOVED)

Contacted billing, who sent me (unannounced) to E-center, who said to send all the emails to PHISHING. Seems better than putting "verizon.net" in my SPAM blocker or sending them to "not caught"

Funny how no one seems to be able to tell me where "Verizon Customer Care Team" is, or even heard of them. My neighbor said it was a trick, an oxymoron. I'm beginning to think so myself as there is no option for "Verizon Customer Care Team" when you dial into Verizon.

BTW, now receiving 4 a day. It was 2 for a while. (SIGH)

Child Item