split billing nightmare

Question

I can't get any help or support.  For some reason about 2 months/3 billing cycles ago, verizon split my bill.  I can't get the joined back.  I have spent in excess of 8 hours on the phone with various agents or waiting for them.  I even got to executive care, and they said they would fix it.  It is not fixed.

I don't have the time to spend another 8 hours on the phone with no resolution.  What do I do?

ElizabethS · Accepted Answer

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.