10kbps download speeds

[aa87]

Using a mobile hotspot from a motorola phone. Exceeded premium plan limits and should be on 600kbps plan currently. Should be getting 4.8Mbps speeds with that, give or take..and im generous. My actual speeds are less than a tenth of that, at 0.4Mbps being my top speed, putting my download speed at....10kbps average. Why is it going so much slower than its supposed to? Its not a problem on my end. Several devices, ethernet, resets, nothing changes. Am i doing the math wrong or something? The only devices ever connected to it are my phone and laptop, with the phone shut off and all apps/windows/processes closed(not using connection for anything). I can hardly load a google page. How do I fix this?

[vzw_customer_support]

Hey there, aa87, we know it's important to get the fastest speeds possible for your hotspot. What plan are you currently on? Are you connecting to 5GUWB when using your phone?

-Lauren

[aa87]

im on 5g ultra wide band with unlimited data

also update my speed has gone down to bits per second😐 its struggling to get individual ones and zeros worth of connection through to me

worth noting that it doesnt change regardless of how close the phone is and doesnt change even when connected through usb

[vzw_customer_support]

We know how important it is to have your data working correctly, and we can look into this to get your speed back up. When did this start? What is your ZIP code?

~Freddy

[aa87]

the problem started a few days before my post, unsure of the exact day or time. my zip is 40272

[vzw_customer_support]

Thanks for that information. I'm not seeing any known issues in the area. Are you only experiencing this issue when using your Hotspot? Have you noticed any changes or issues with your data speeds when using data through your phone?

-Lauren

[aa87]

data goes slower when hotspot is on, i dont have the issue when using other peoples networks or other kinds of networks

[vzw_customer_support]

Thanks that information helps aa87. Does service improve outside the home? Any other Verizon devices having similar issues? -Joe

[aa87]

i dont own any other verizon devices so no way to tell, and i get the same service regardless of where i am

[SynthpopAddict]

According to what is detailed in the "important plan information" link below, it says if you go over your premium hotspot data for the month, hotspot data runs at up to 3Mbps down on 5G UW and 600Kbps down (0.6Mbps if I'm doing the math correctly) on 5G or 4G LTE.  My interpretation of that is that's the top speeds you'd get after you've exhausted your premium data, not the expected speed.  Since non-premium hotspot data is obviously being throttled, the factor of other traffic on the network comes into play.

https://www.verizon.com/support/important-plan-information/

[aa87]

so my speeds arent considered to be low with everything given but actually average? 600kbps at the highest to less than 6 average still doesnt seem right although you probably are

[vzw_customer_support]

Thanks for the update. We understand the importance of having fast and reliable service. Verizon wants to help.

If you encounter any tech issues in the future, do not hesitate to use our Troubleshooting Assistant for further support: https://www.verizonwireless.com/support/troubleshooting/.

We sent you a Private Message, please review at your earliest convenience.

~Gilbert